ResKey emails and FB

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white pine's picture
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02/02/2010

I am finally going FB.  Aside from other issues which I am muddling through, most of my guest contact via email is thru ResKey.  In my business email this comes as  "do not reply".  So if I want to invite previous guests to FB, what do I do?   Go into ResKey and send all emails?  

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"Only philosophers and fools try to know the unknowable" Nero Wolfe

 

Madeleine's picture
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You may want to initiate a monthly newsletter at the same time. If I had stayed somewhere and simply got a 'like me!' email I would discard it, if I even opened it.

If you send along some info for the coming summer season and add, 'Please like us on Facebook for more info about the area,' I'd be more likely to do that because I felt a connection. But only if I planned on going back there.

If you decide to do a monthly/quarterly email newsletter then you can ask guests who receive this email to 'opt in' to receive the NEXT email. You may not get many takers but they will be interested takers!

OTOH, I have stayed a couple of places the past few months that did not ask me if I wanted to be on their email list and I suddenly find myself with emails from them. This I do not like. This is why, I think, I get reservations with emails addies like this: myinnname@ gmail/yahoo/hotmail (completely throwaway email addies that the guest uses ONCE to make the reservation).

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06/24/2008

This is why, I think, I get reservations with emails addies like this: myinnname@ gmail/yahoo/hotmail (completely throwaway email addies that the guest uses ONCE to make the reservation).

And this is why they say they never saw the conformation or the policies....

Just today got a call from someone coming in next week.  He said 'I never got the confirmation'  In this case the guy was worried he did not have a room.  I went back to my system and said I sent it to (spelling it out) "xyz@...."   I could here him telling his wife oh it was YOUR yahoo one!   Then he comes back on the line and jokes 'we have several email addresses'  Yeah, I got that!  I asked if I needed to send it to another which he replied, no that was the one I was going to give you again.   So I wonder if he ever looks at that account or just lets it ride!!!

Arks's picture
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05/22/2010

copperhead wrote:

This is why, I think, I get reservations with emails addies like this: myinnname@ gmail/yahoo/hotmail (completely throwaway email addies that the guest uses ONCE to make the reservation).

...no that was the one I was going to give you again.   So I wonder if he ever looks at that account...

Yes, that's a big part of our problem. That's why so many services require you to click a link in the e-mail they send you to confirm it's a good address before they'll work with you.

I wish I could come up with effective language for the field label of the e-mail field on my online registration form. Right now it just says E-mail: _____________________

Wish I could think of a brief way to tell them this is really important! If they don't get the e-mail, they don't get the keyless entry code.

I guess I could put E-mail Where Keyless Entry Code Will Be Sent: _____________________

But that will probably just confuse them!

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All saints can do miracles, but few of them can keep hotel. ~ Mark Twain

 

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06/24/2008

Arkansawyer wrote:

copperhead wrote:

This is why, I think, I get reservations with emails addies like this: myinnname@ gmail/yahoo/hotmail (completely throwaway email addies that the guest uses ONCE to make the reservation).

...no that was the one I was going to give you again.   So I wonder if he ever looks at that account...

Yes, that's a big part of our problem. That's why so many services require you to click a link in the e-mail they send you to confirm it's a good address before they'll work with you.

I wish I could come up with effective language for the field label of the e-mail field on my online registration form. Right now it just says E-mail: _____________________

Wish I could think of a brief way to tell them this is really important! If they don't get the e-mail, they don't get the keyless entry code.

I guess I could put E-mail Where Keyless Entry Code Will Be Sent: _____________________

But that will probably just confuse them!

Maybe something like 'to finalize your reservation we must have a reply to the confirmation'  You may still get a junk mail addie but at least they know they must open it - doesn't mean they will read it! 

Another way would be ' your confirmation will obtain information REQUIRED for check-in - it is a MUST READ'    Still no guarantees - some won't even read THAT.  

white pine's picture
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02/02/2010

Thanks for the idea.  Better than a cold email.  I have been taking a break from it today, told DH I was going to paint the walls, I KNOW how to do that.  

white pine's picture
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Apparently I can download the guest list as a cvs file and import it into my email....and I thought CVS was just a pharmacy chain...  I post this for any of the others who might not know this.

Arks's picture
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05/22/2010

white pine wrote:

Apparently I can download the guest list as a cvs file and import it into my email....and I thought CVS was just a pharmacy chain...  I post this for any of the others who might not know this.

I think you mean CSV file, not CVS. Stands for Comma Separated Values. The plain text file uses a comma to separate each field (name, address, phone, etc.) in a record so the importing program knows which data is names, which is addresses, etc.

white pine's picture
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02/02/2010

Right you are...got the pharmacy right tho....

Breakfast Diva's picture
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05/26/2009

If you are trying to capture e-mail addresses from guests in ResKey, you can 'export' the guest e-mail addresses to a file and then 'import' the info into a newsletter service such as Constant Contact (I use Your Mailing List Provider, it's cheaper).

You want to avoid sending newsletter or a large number of e-mails from your business e-mail. You might be deemed a spammer and that's the kiss of death for your business e-mail.

white pine's picture
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02/02/2010

Thanks.  I was aware that FB will read my email address list and send invitations to join, but that won't work with the ResKey ones.  I was trying to figure out a way to export them and maybe add it to my bus. contacts list email. 

I really hate junk email, and don't open newsletters, so I would not like to send them too often.  I do have a blog, and will blog about my FB page once it is sorted out.

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06/24/2008

Do you have a blog or do a newsletter to your previous guests?  If so, try that.  If not, TRY that! wink

Use constant contact or mailchimp.  And BTW always put a unsubscribe message & reply email addie for those that wish to be removed. 

white pine's picture
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02/02/2010

Thanks, I think I will have to hire service to do it.  Sigh...yet another thing  to do.....will do the unsubscribe & reply ....good ideas. 

Arks's picture
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05/22/2010

copperhead wrote:

Use constant contact or mailchimp. 

We did a fund raising e-mail through mailchimp last fall for our local museum and I was surprised at how few of the e-mails were even opened/read (mailchimp can track that). I suspect a lot of them were eaten by spam checkers since they mentioned how to make payments and such. Mailings that aren't soliciting would probably get through at a higher rate.

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