Do you have a plan to handle this?

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Madeleine's picture
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Guest arrives without GC to pay for entire stay- what's 'Plan B'?

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Ice
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Thanks, I love asking this group questions you always come up with something I never would of thought of!

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Breakfast Diva's picture
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As far as 3rd part gift certificates, I have it written on our policy page, confirmation letter, policies on ResKey, that we do not accept them. If someone shows up trying to use one, I just refuse. They will be responsible for their reservation and stay. Since I posted it everywhere, the only time I get asked is on the phone or e-mail. When I get asked, I tell them the truth...I don' t take them because of the huge commission. Often they will book anyway.

Generic's picture
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02/24/2011

Officially, all of our GC are electronic, no paper issued. It's the GC number and name that is needed to redeem.

As for 3rd party GC, we require that they be in hand, so if they don't have them, they can't use them.

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Ice
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What about if it wasn't one of your's?  Lets say maybe a B n B Finder gift certificate?  How would you handle that?

Madeleine's picture
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Ice wrote:

What about if it wasn't one of your's?  Lets say maybe a B n B Finder gift certificate?  How would you handle that?

I don't take anyone else's but my own. If it was a 3rd party GC I'd have to charge the guest and ask them to mail me the GC for a refund. Without having the numbers you'd never know if the GC they claim to have is valid.

gillumhouse's picture
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05/22/2008

I think those would have some numbers on them for the "cash in". No GC the innkeeper can not redeem it. Not a problem for me since I only take my own. But that would be like a guest checking in and saying they forgot their credit card to pay with - HUH? No GC I would have to ask for the credit card (unless it was my GC and I know who got mine).

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05/22/2008

Do you have a record of the Gift Certificate? If so, print it out and make them sign it, give them a copy and you keep a copy so it can't be used again. ANd state this in your records.

 

Madeleine's picture
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Oh yeah, I have a plan! Just mentioning it so other, newbie-types can think about it.

Kay Nein's picture
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02/13/2012

So, what was your plan?

Madeleine's picture
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Print out a copy of the original, date it as 'used on...' and have the guest sign it.

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05/22/2008

I should have known better. You always have a plan wink

Madeleine's picture
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EmptyNest wrote:

I should have known better. You always have a plan wink

I've been around the block a few times...

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