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ResKey FB Update

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Posted on Fri, 04/12/2013 - 10:10pm
Arks
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For those ResKey users who haven't noticed, ResKey has updated their FB apps and they now offer two versions of the apps that let guests make reservations directly from your FB page. The newer app is simpler than the old one and guests don't have to accept installation of the app to make the reservation. Very easy to set up and it works!

See here: https://www.facebook.com/ReservationKey/app_366704486681614
(If asked at the link above to display Only Secure, or All content for the page, I had to click All to get the page to display in IE10)

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This comment (138466) was in reply to the Original Topic on Sun, 05/05/2013 - 8:39pm
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Iris
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Thanks so much for the tip.

Funny that this change was not announced or did I miss it?

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This comment (138470) was in reply to comment 138466 on Sun, 05/05/2013 - 9:26pm
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Arks
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IrisoftheWayfarer wrote:

Funny that this change was not announced or did I miss it?

I don't know how you find out about updates, but I found out about it by clicking the little envelope icon that appears toward the upper right when I log onto my ReservationKey control panel. All new changes are reported there as they're made. It's also the fastest way to communicate with John for tech support.

This comment (138471) was in reply to comment 138470 on Sun, 05/05/2013 - 9:32pm
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Iris
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Arkansawyer wrote:

IrisoftheWayfarer wrote:

Funny that this change was not announced or did I miss it?

I don't know how you find out about updates, but I found out about it by clicking the little envelope icon that appears toward the upper right when I log onto my ReservationKey control panel. All new changes are reported there as they're made. It's also the fastest way to communicate with John for tech support.

Yup, that little envelope.  Sometimes there's more than one change per message. I did not see it.  Thank you blush

This comment (137749) was in reply to the Original Topic on Sun, 04/14/2013 - 12:32pm
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Arks
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For those who install the new version successfully (sorry Diva) be sure to click on your FB page's new Book Now button and set it up with the address of your ResKey reservations page and how long you want the form to be, so it has to display all your room descriptions. After you save the new settings you might need to refresh your browser to see the changes.

This comment (137742) was in reply to the Original Topic on Sun, 04/14/2013 - 11:36am
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Breakfast Diva
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GRRRRR! I've done all the steps and I'm still getting

Internal Server 500 Error

 

This comment (138479) was in reply to comment 137742 on Mon, 05/06/2013 - 6:50am
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Ice
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Breakfast Diva wrote:

GRRRRR! I've done all the steps and I'm still getting

Internal Server 500 Error

 

 

Me too!  angry

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This comment (137735) was in reply to the Original Topic on Sun, 04/14/2013 - 8:47am
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Proud Texan
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That worked!  Thanks.yes

This comment (137734) was in reply to the Original Topic on Sun, 04/14/2013 - 7:10am
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Arks
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OK, I just updated our river cottages FB apps. Followed Harborfields steps to remove the old apps for reservations and about us first, then installed the new ones and it went perfectly. Removing the old ones first seems to be the key.

This comment (137733) was in reply to the Original Topic on Sun, 04/14/2013 - 6:55am
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Arks
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Yes, those who have the old app running may be experiencing problems and need to uninstall it first. Mine was a first-time install for my new guesthouse and it went perfectly.

This comment (137731) was in reply to the Original Topic on Sun, 04/14/2013 - 3:57am
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OnTheShore
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PT,  I got that error initially, so I just deleted the RK app from my page, and started over. Go to your business page, pull down menu at the top "Edit this page" then choose "Edit settings." On the left sidebar, choose "Apps" then "Edit Settings" for the app in question, then "Remove" for the Tab.

Once that's done, go to facebook.com/ReservationKey/  --> "Our Apps" and then choose the App you want to install. Note that you have to be "Using Facebook As..." yourself (not as your page).

That was the procedure that worked for me, at least. Good Luck! (you never know when it comes to FB!)

 

 

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This comment (137727) was in reply to the Original Topic on Sat, 04/13/2013 - 9:33pm
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Proud Texan
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O.K., I'm getting an error message.  I've checked my Facebook settings and they are correct.  Anyone else having any problems getting their's to work?

 

Unable to read your Facebook profile information. This application requires your page to have no geographic restrictions and no age restrictions. To make these changes, Edit your Facebook page and make sure there are no country restrictions, and that Age is set to Anyone (13+).

This comment (137728) was in reply to comment 137727 on Sat, 04/13/2013 - 10:38pm
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Breakfast Diva
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I'm getting a different error...can't figure it out!

This comment (137706) was in reply to the Original Topic on Sat, 04/13/2013 - 11:51am
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Breakfast Diva
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I'm still in FB hell with this! Can't get mine to work.

This comment (137709) was in reply to comment 137706 on Sat, 04/13/2013 - 12:03pm
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white pine
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OOPS, posted in wrong threadblush

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This comment (137697) was in reply to the Original Topic on Sat, 04/13/2013 - 9:42am
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white pine
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Thanks, for me SIMPLE is good!  

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