and that's a night?!

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10/07/2008

Why I hate answering the phone.

Our rooms range from $125-150

"and that's a night?!"

 

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birdwatcher's picture
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02/22/2009

We dont own the B & B we are in we get it here too and we are in a High End place were most of our guests have money dripping out their ears-but they want a "discount" because-oh I was born there...Oh but you arent right on campus...Oh you dont have a shuttle? "Really? I thought you would give me a discount cause I own a B&B" THAT ONE PISSED ME OFF-really? just cause you own one you want a discount? NO-would you do the same just cause someone is a "dentist" and you are a "dentist" you should renceive a discount on your cavity filling?

The owner sometimes almost gives rooms away.

Hillbilly's picture
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10/22/2011

Do you offer a Government rate? Yes we sure do! Just add 50% to your stay.... "Oh thats great!"....."Wait.....what?"

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Generic's picture
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02/24/2011

I get that one. When they ask why I charge more, I say that the government already gets a discount, it's called MY TAXES.

Oh and if you insist that they bring paperwork showing that they are on official government business, they back away as well, they are trying to use it personally, which is a violation of work ethics (or as we call it around here... corruption!)

I got one that tried to pay with a PO. I said that I don't take POs, I want to be paid immediately for services immediately rendered. If they want to process the PO today for a stay for 180 days in advance, that's fine, but I must be paid prior to stay.

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Highlands John's picture
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04/16/2010

The one that annoys me, and usually all they want is 1 night in peak season, is  "Did you give discounts for travel agents?"

What? Why on earth would I loose money to give a discount to someone just because they work in the same industry as us. No travel agent has ever sent us a booking. Even the ones who say "Oooo yours is a lovely place, we'll be sure to recommend you to our clients" BS.

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Madeleine's picture
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We had one last year who was coming here on vacation. Wanted a discount because she's a travel agent. She kept telling me, 'But I'm using my sister's credit card.' And I kept having to point out that SHE was going to be in the room!

She ended up begrudgingly coming here and spent the breakfast time drumming up business with all the other guests.

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07/23/2008

I got that but it went like this: "do you have any rooms available this weekend?" 

me: "no, I'm sorry, we are booked completely full."

Him:"Oh wow, your prices must be really cheap!"

Me: grrrrrr under my breath.... thinking... NO, we are just that GOOD! (I probably should of said that)... But instead,

I said (with a smile in my voice): "No, our prices are about the same as everyone else here in town"  Then I directed him to the cheapest place up by the interstate!

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Highlands John's picture
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Some years ago.....

me: Our rooms are £60 per night

him: What? We can get a room in Inverness for £25

me: Well go back to Inverness and stop waisting my time.

Joey Camb's picture
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04/02/2010

I get them sometimes haggling when they fricking check in! I know my prices are very reasonable so I am not budging unless they suddenly book 4 extra nights or something!

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Generic's picture
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02/24/2011

The confirmation is a guaranteed rate. Bickering at the door? Does that mean that I could have sold their room to the highest bidder? It's a contract, the answer is "NO". I spell it in two letters, N and O.

Highlands John's picture
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That's out of order. If you don't want to pay the price don't book. 

 

Madeleine's picture
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09/29/2011

Had one today who chatted for about 25 minutes. I knew after her first salvo (I have a guide book from 1992) that she was not staying here. Helped her find a place that fit into her budget but no way was I discounting $100 in mid summer because she was going from here to spend 10 more days in another town. Sorry, if you can afford 10 more nights in another town, you don't need my help.

I looked up the going rate at the HGI and told it to her on the phone. Not only $75/night more than me but no breakfast. That's another $10/person. So, $115 more/night to stay in a hotel.

Sent her off to another B&B that is less and then a motel that is a lot less. She'll be a lot happier saving the money.

Oh, and the kicker? I suggested she stay in the town where she had scheduled one of their 'adventures'. Her response? 'It's very expensive to stay there!'

Hmmm.

Joey Camb's picture
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04/02/2010

we had this woman who conned me - had booked say in 2010 for a double room for single occupancy with my mother while I was out - mum cocked up and we didn't have 2 nights in the same room so she had to move half way through her stay ie was in for 4 nights total as has a life time ticket for this particular event so comes every year.

2012 she turns up at the door in March to book for the July - pours out this tale of woe of how she was an old lady and had to move etc (we had been out at the show ourselves and mum managed to pull it of without us finding out) - took her booking for 2011 for a single with private bathroom - she was a nightmare - came down with 5 mins to go on breakfast and sat forever! whinged about how she was going to fall down the stairs all the time and so on - however let slip she had a second home in scarborough etc - wasn't a starving pensioner at all!!!! id been conned!

she is now on my do not book list! what makes me laugh is mum and dad saw her on the shuttle bus on the way to the show last year! they had hysterics!

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10/07/2008

Highlands John wrote:

Some years ago.....

me: Our rooms are £60 per night

him: What? We can get a room in Inverness for £25

me: Well go back to Inverness and stop waisting my time.

Great tshirt:

"Well go back to Iverness"

Madeleine's picture
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09/29/2011

We had a caller yesterday who I knew was a little surprised by the prices. She mentioned staying in the city near here instead. Wherein I let her know the rooms could be, at that time of year, $400+/night. Explained I did not know for a fact they would be that for the weekend they wanted but that we had had some folks here with 'big city sticker shock'.

But, you can always find a little side of the road place for under $100.

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05/22/2008

You would think by now that B & B stay no longer means a cheap room in someone's house!!!  Unless they want to do Air B N B Sad  GRRRRR.

gillumhouse's picture
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05/22/2008

But they expect the B & B to have  the cheap room with all the bells and whistles a B & B is supposed to have

Joey Camb's picture
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04/02/2010

I always say "well we are very popular and our prices are very competitive so our regular guests know to book up early to make sure they can get a place with us - ie at least 6 weeks ahead for a weekend)

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08/04/2008

I always tell people 4 or 5 selling points before sharing the price. Even if they ask "what's the price per night?" I start out by saying our price includes 1), 2), 3), 4), and 5). Then I pause and say that room goes for $----.

Kay Nein's picture
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02/13/2012

Yes, we get that too...  But, I've amended my answer to always include, "All rooms have a private bathroom and it includes a full homecooked breakfast in the morning."  I think adding the breakfast part helps them quantify it.  A couple could easily spend $25 for breakfast around here, so take that off the room price and it's very reasonable.

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05/30/2008

K9, that's when this kind of caller usually says, "All I want is a clean place to sleep for the night".  Hahahahahaha! 

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06/24/2008

No we are not a boarding house!  When I get this I tell people the # for the cheapest place in town...  That is what they are looking for anyway - and they can bank on lots of security and very well lit parking lot because the police spend a lot of time there! 

Joey Camb's picture
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dont get me started on the police! they have been parked at the back of my next door neighbour all day and crime scene tape all over its a fricking nightmare! fortunately all my guests are out all day setting up for a big event so havn't seem the CSI people in and out with purple gloves and evidence bags all day!

seashanty's picture
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06/02/2008

followed by ... '' is that the BEST you can do?'  ugh. 

gillumhouse's picture
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05/22/2008

Mine are 99 to 135 and I get the same

Madeleine's picture
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09/29/2011

You could say it works out to minimum wage or slightly less.

Arks's picture
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05/22/2010

Includes breakfast!

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Madeleine's picture
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09/29/2011

Are you ever tempted to say, 'No, per hour'?

Ice
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02/22/2010

Madeleine wrote:

Are you ever tempted to say, 'No, per hour'?

yes

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06/26/2008

Don't you know they were expecting it for a week for a family of 4?

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