B&B Rule Number 1: Service with a Smile

12 replies [Last post]
Offline
Joined:
10/07/2008

B&B Rule Number 1: Service with a Smile

 

(JB: yes I changed the title to B&B to make you click, this is a great article! This may be the one issue most people have with B&B's, curmudgeon innkeepers, they can overlook anything else if they are welcomed and greeted with a warm friendly hello and smile!)

__________________

Gluten free is never free. - Joey Bloggs

 

Offline
Joined:
08/04/2008

My opinion only: the guests should never see me sweat and they should never, ever, think that they are less than my #1 priority. Because they are. Without them, I wouldn't have a job. Even the crankiest guest helps pay my bills.

Madeleine's picture
Offline
Joined:
09/29/2011

Show up at 10 AM and i'll not only be sweating I'll be in my jammies!

We should be as kind as humanly possible. BuT I am only human.

__________________

Everyday, for good or ill, we intersect with some else's story and become a part of it.

 

Highlands John's picture
Offline
Joined:
04/16/2010

Penelope wrote:

My opinion only: the guests should never see me sweat and they should never, ever, think that they are less than my #1 priority. Because they are. Without them, I wouldn't have a job. Even the crankiest guest helps pay my bills.

Like a beautiful swan, they never see how hard you are paddling under the water.

__________________

If you wanted hotel facilities you should have booked a hotel and paid hotel prices!!!

 

Highlands John's picture
Offline
Joined:
04/16/2010

It amazes me how many people in hotels and customer facing positions generally don't do this. It is down to the manager.

We both always say, it doesn't matter what sort of c**p day you're having, smile and be pleasant to the guests.

Mind you I think "say something with enthusiasm like “Welcome to our hotel, we’ve been waiting for you.” " is a bit over the top and too grovely.

Offline
Joined:
02/18/2012

Yeah, for me, personally, I could see how hearing that line as a guest could make me feel uncomfortable- like, hmmm...did I keep them waiting? did I not read the check in time right? did I put them in a bad position? ....are they following me?

 

Highlands John's picture
Offline
Joined:
04/16/2010

For me.... I know they haven't been waiting for me it's just corporate BS they've been told they have to say to everyone, so it's hollow and meaningless. 

In the UK at the moment there is this disturbing  trend in supermarkets for the checkout assistant to strike up a conversation with you, they ask you about your day, and what your plans are for the rest of the day, that sort of thing. I don't like it, I know they're saying it because they've been told they have to because every b@@@@y assistant asks exactly the same question. 

In both cases it's sufficient to be friendly, smile and be efficient at their job. 

Generic's picture
Offline
Joined:
02/24/2011

Quick way to end that discussion... "Oh, we were planning on looking for a sales associate for a 3-way." Let's see if that conversation doesn't die!

__________________

Permission to quote in whole or in part, other than usage on this forum, is entirely forbidden.

 

Iris's picture
Offline
Joined:
06/08/2009

LOL,  

Highland - Our sales associates at the grocery stores here do the same thing.  I love saying things like "it's been a terrible day..."  and the reply usually is "that's great".  You know immediately that no one is listening, hehe

__________________

"Travel is fatal to prejudice, bigotry, and narrow-mindedness..."
Mark Twain

 

gillumhouse's picture
Offline
Joined:
05/22/2008

You are BAD!!!

Generic's picture
Offline
Joined:
02/24/2011

... but funny Smiling

Offline
Joined:
02/18/2012

Yup, that would do it!

Offline
Joined:
06/24/2008

And answer the phone with a smile, it does travel through to the caller as it affects your overall mood and carries through in your voice.  

I even had a caller comment once 'I can hear that smile on your face'!

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.