Turn down service, maid service - do you make your guests rooms up every day after they've gone out?

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07/29/2012

I've been noticing more and more that B&Bs now offer full maid service and turn down service each day.  Guests seem to trending that way. What are your thoughts?  

 

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egoodell's picture
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06/01/2008

We empty the trash, remove the port and chocolate setup trays from turndown the night before, and make the bed. If they have put any towels on the bathroom floor, we replace with new. Quick and easy.

Riki

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05/30/2008

I did daily housekeeping service and delivered a home baked treat at that time.  Bed linens were changed on the third night, or as needed/requested.  Also did a turndown service in the evening that included emptying trash and hanging or supplying fresh towels.  (I am in the Deep South...some folks would shower 2x/day.) 

The fun part of the turndown service was putting a note and turndown treat on the pillow after turning the bed down, leaving chilled water at the bedside, and soft music & a few lights on.  I rarely found a room in disarray. 

Guests could also put out their "Do Not Disturb" sign if they didn't want turndown service.  But I can count on one hand when that happened!  Smiling

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Breakfast Diva's picture
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05/26/2009

Refresh room daily if guests leave their room by noon, total clean after 3 days for longer stays. No turndown for the reasons given above, but also because I don't want to be tied down to the business even more than I am. I don't want to turn down an evening out just because I have to turn down someone's bed!

As stated before, this is nothing new for this industry but there's always some with different policies.

Joey Camb's picture
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04/02/2010

I have a chamber maid so its a bit different but she does every room every day - keeps on top of the wet towels everywhere and makes sure the shower cubicles are dry ie makes the seals last longer and less black mould.

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Generic's picture
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02/24/2011

Don't get rid of the mould... add some cheese and make stilton Smiling

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Generic's picture
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02/24/2011

Daily housekeeping. No turndown service. When asked for no housekeeping, we insist that the garbage cans be cleaned and emptied every day to avoid other problems.

Silverspoon's picture
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10/16/2011

Since most of our guests stay for 3-7 nights we have always found that daily housekeeping is a must.  Otherwise, the tub and shower get mildew on the caulk and curtains, the sand gets ground into the hardwood floors and the wet towels ruin the lovely antique furniture.  After the initial "fluffing", which takes place when we see that the room is unoccupied, I decide if evening turndown is necessary.  If the guests are considerate and have not made an awful mess of the room I am off the hook.  But if the place looks like a thousand buffalo have trampled through, I go in when they are out for dinner to protect our investment.  And then I hope that they are leaving soon because by then I am exhausted and do not have the energy to work day and night as a housekeeper for more than a few days.

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06/24/2008

Nothing new here either - been doing daily freshening since we opened.   But never did the evening turn down though - reasoning same as Maddie's.    

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10/07/2008

Yes we do, unless they request no daily service. We don't do turn down, I have mentioned doing this a couple times, and the bed has already been used, and picking up a gstring to move it to make the bed and thought - ick get the heck outa here girl!

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05/22/2008

We did turndown service from the day we began back in 2001. Nothing new here. We just tell them when they go out to dinner we will do a turn down. If they have already messed up the bed, then we didn't do it. We NEVER touch the bed once they have any of their things on it.

Madeleine's picture
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09/29/2011

No turn down service because I am not running around trying to figure out who is here and who is gone. Plus, if I saw a mess at turn down I would have to clean it and I am WAY too tired at night to start cleaning again.

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Madeleine's picture
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09/29/2011

Every room gets cleaned everyday. We've been doing this for 9 years now so it's not really a new idea. Plus, it makes it a LOT easier to clean the rooms when the guests leave if we've kept up with it everyday.

gillumhouse's picture
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05/22/2008

Nope. I ask if they want maid service telling the guests that I know some people do NOT like the way the maid goes in the room whether you want it or not. I tell them I consider that room as their home while they are here and I would not enter their home without permission (so they do not have to put away their sex toys - they laugh at that one). (I must also say here that I do NOT get the wet towels on the beds crowd). They are told if they want maid service, we will be happy to provide it. RARELY does anyone want it.

Turndown service is another thing I do not do - same reason.

Truth told, I am old, have bad knees, and am lazy. Why ever would I want to climb those stairs if I do not have to?  I give great food and coffee at the time they want it and provide routings for their day as well as interesting routes to go home - if they want. So many have commented on the good service that I am not going to push my luck.

Edited to asdd: I rarely have more than a 2-nighter. We are the "in-between" stop or a weekend getaway - not a destination.

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