Do you offer to carry suitcases?

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Madeleine's picture
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Yes - every guest
33% (8 votes)
No - never
0% (0 votes)
Yes, if the guest is 'old'
29% (7 votes)
Yes, if the guest is disabled
0% (0 votes)
Only if the guest asks for help
4% (1 vote)
Other - please say when in comments
33% (8 votes)
Total votes: 24

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I'll carry suitcases (work out at the College fitness center 3 or4 xs a week) but I am 70 in January 2014. I deliver all breakfast trays in the morns, 2 unites are on the 2nd floor (stairs), thats why I workout.

 

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Madeleine's picture
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Well, I have asked every guest since then if they need help. I've been declined. Last night, tho, we had a guest ask where the elevator was so, even tho he's a bit younger than we are, we carried all the suitcases to the room.

gillumhouse's picture
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And I bet a tip for the bellmen never entered his mind!

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I always offered to help them with their luggage.  I found that was the best way in our 2 story house to avoid having the stairway banged up.  Even in our single story house it helped so that they didn't ROLL their luggage on the 1860s floors.  Most of the time they would insist that I take something that was not the heaviest item, but by leading them up the stairs they could see that I was careful not to bang into the walls.  Smiling

Most luggage ever (and tons of hanging clothes) - people that were here for the State Republican convention.  I had guests here for a week at a time and from overseas with less luggage!  LOL...

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Proud Texan's picture
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What is it with people with lots of luggage?  We traveled across Europe for six weeks with each of us only carrying a 21" roller bag.  

These idiots guests are only staying one or two nights.

seashanty's picture
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hmmmm . lost my comment.  i asked a man to help me set up tables at a charity event and he said i can't i have sciatica (sp) ... but he looks fit and fine so you can't tell.

i remember trying to prevent people from THROWING their bags down the stairs and also folks would bang their bags against the white trim bump bump bump scrape ...

i would sometimes say, do you need help with your bag?  sometimes they'd say who is going to help me? if i said 'me' they'd say no, that's okay.  or if they were willing to let their bags sit for a while, someone else might help.

usually they wanted their bag up to the room right away.

i tried convincing folks to just bring a few things in an overnight bag because they were usually going to take a ferry in the morning and had packed two weeks of stuff (HEAVY!) but that suggestion wasn't really popular.  

Madeleine's picture
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Started the suitcase carry request today. Results - 2 biz guys looked at me like I was nuts. Asked the next couple who checked in and guy said, 'Not necessary, my wife will get it all.'

Innkeep's picture
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Just last week after I asked a lady if she wanted any help and she declined, she sort of stumbled just coming in the door and if I hadn't grabbed her I'm sure she would have fallen backwards.  Now that was scarey, because I'm sure I left some bruises on her arm. 

I think it was the meeting of two klutzy Karmas.

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I used other because I will ask to carry them up the stairs if I notice they are disabled or are elderly.  We don't usually assist from the car.  We do have a cart (not the fancy hotel type) for their use as our lot is not close to the house. 

Of course if they(no matter the age) have a lot of stuff I will ask if I can help with anything  as I go up to show them to the room.

 

Madeleine's picture
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copperhead wrote:

I used other because I will ask to carry them up the stairs if I notice they are disabled or are elderly.  We don't usually assist from the car.  We do have a cart (not the fancy hotel type) for their use as our lot is not close to the house. 

Of course if they(no matter the age) have a lot of stuff I will ask if I can help with anything  as I go up to show them to the room.

 

Yes, that's just it, this was from the car. They expected me to ask if I could go to the car, get the luggage, bring it to their room and then, in the middle of breakfast, bring it all back out to the car. They saw what it was like here at breakfast. DH cooking, me serving. So what, I let these guests in the dining room wait for their food to be cold so I can bring the suitcases out to the car?

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Madeleine wrote:

copperhead wrote:

I used other because I will ask to carry them up the stairs if I notice they are disabled or are elderly.  We don't usually assist from the car.  We do have a cart (not the fancy hotel type) for their use as our lot is not close to the house. 

Of course if they(no matter the age) have a lot of stuff I will ask if I can help with anything  as I go up to show them to the room.

 

Yes, that's just it, this was from the car. They expected me to ask if I could go to the car, get the luggage, bring it to their room and then, in the middle of breakfast, bring it all back out to the car. They saw what it was like here at breakfast. DH cooking, me serving. So what, I let these guests in the dining room wait for their food to be cold so I can bring the suitcases out to the car?

Ah, those type of people, the 'Only people in the world' as DH calls them. 

Glad they are gone!  It would have taken everything I had not to say - don't let the door hit you on your way out!!  Grrr

Madeleine's picture
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No, no, had they ASKED it would have been different. This was what was said after they had gotten home.

Joey Camb's picture
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we had the reverce of this - asked the man as was older and he refused then complained in the review it was hard for an older couple to get their luggage up the stairs - well if you had fricking given it to me!

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DH offers to carry based on the location of the accommodation, age, amount of luggage, fitness of guests etc.  Since he is the only one who will offer to help, it's his call.  I actually prefer him to carry the bags to the second floor since he does not make a mess of the wall and woodwork on the way up the stairs.  But the first floor suite and the cottage can usually manage on their own unless they have issues.  Then he steps in to ease their burden.

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Madeleine's picture
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We would do the same, and have on many occasions. But, we do wait for the guest to ask. If they have lugged everything in the house, we'll grab a handful when we take them to their rooms.

The problem with me asking is it is then ME who has to carry the bags up the stairs. Some people pack like they're never going home and have those 75# suitcases JB mentioned. I CANNOT carry those so offering would be stupid.

No idea what these people had for bags and they were from Europe so maybe that's an expected thing. However, I have seen Italians with suitcases they could stuff a person into. Can't carry those. I leave it to the guys who hauled that suitcase into the airport!

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I have found that I hurt myself trying to lug other people's bags so I do not offer to carry anything.  But it's DH who checks guests in so he is the one who makes the call.  

"I have seen Italians with suitcases they could stuff a person into."

Probably filled with food! LOL  I don't know an Italian who trusts anyone else to feed them properly so many carry their own supplies, just in case.  

 

Breakfast Diva's picture
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I only ask if I think they really can't handle it themselves. Probably only about once a year!

gillumhouse's picture
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I greet from the porch and ask if they need help with their luggage. Most times there is a checkle and "no, we are fine". I have carried a few backbreakers up the stairs - mainly for the sake of the stairs.

Madeleine's picture
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We have offered to carry bags when the guests are really old. But, figure, we're technically 'old' ourselves. I had one guest laugh at me and say there was nothing wrong with him that he couldn't carry his own bags up the stairs. He was probably 80.

My take on it is this - if you can't carry your own suitcase then it's too heavy. Who got it out of the house and into the car anyway?

We've also had guests who were horribly out of shape traveling with teenagers and we still got asked to bring in the bags because little Muffy & Buffy couldn't possibly carry Mummy's suitcases. Give me strength! (To carry suitcases, not to strangle Mummy.)

I guess I need to start asking if this old grannie can carry someone's suitcases (plural) from the car to the room and back again.

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The other poll question should be "Do you have guests ASK you to carry their bags?"

I have had half a dozen or more who demanded someone carry their bag. I remember one time the old geezer stood there and demanded it and would not go to his car to carry them in "All the way around to their room"

I called my daughter, the youngest who was like 6 and said "Mr Smith would like some help..."

He got really embarrassed. It was a beautiful moment. Guess who carried his bags in? Yes, he did. He also complained about a B&B I always hear great things about in Charlottesville VA where they had a difficult time because "the innkeepers expected them to drive out around the mountains and night to get something for dinner. Preposterous!"

Other times the divas roll in black mercedes from said Designing Women city, and have bags that are 75lbs +.  I said, well I can help you haul them up if you get on one end and I will be on the other, because there was no way I was going to do that. They knew the rooms are upstairs when they booked it!

Then there was "The Prophet" who had an entourage of young men carry each piece in and up to their room and they came in last...like royalty. That was creepy. -I didn't give him and his wife that nickname, that was what the booking was made under and that was what they called him.

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Iris's picture
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Joey Bloggs wrote:

The other poll question should be "Do you have guests ASK you to carry their bags?"

I have had half a dozen or more who demanded someone carry their bag. I remember one time the old geezer stood there and demanded it and would not go to his car to carry them in "All the way around to their room"

I called my daughter, the youngest who was like 6 and said "Mr Smith would like some help..."

He got really embarrassed. It was a beautiful moment. Guess who carried his bags in? Yes, he did. He also complained about a B&B I always hear great things about in Charlottesville VA where they had a difficult time because "the innkeepers expected them to drive out around the mountains and night to get something for dinner. Preposterous!"

Other times the divas roll in black mercedes from said Designing Women city, and have bags that are 75lbs +.  I said, well I can help you haul them up if you get on one end and I will be on the other, because there was no way I was going to do that. They knew the rooms are upstairs when they booked it!

Then there was "The Prophet" who had an entourage of young men carry each piece in and up to their room and they came in last...like royalty. That was creepy. -I didn't give him and his wife that nickname, that was what the booking was made under and that was what they called him.

is it possible that the guests are looking for that "extra mile" - otherwise they could stay at a place where no one cares (motel/hotel)?
It was always customary in the Pensions in Germany to have the luggage taken care of by the older children of the house or the husband of the innkeeper. 

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IrisoftheWayfarer wrote:

Joey Bloggs wrote:

The other poll question should be "Do you have guests ASK you to carry their bags?"

I have had half a dozen or more who demanded someone carry their bag. I remember one time the old geezer stood there and demanded it and would not go to his car to carry them in "All the way around to their room"

I called my daughter, the youngest who was like 6 and said "Mr Smith would like some help..."

He got really embarrassed. It was a beautiful moment. Guess who carried his bags in? Yes, he did. He also complained about a B&B I always hear great things about in Charlottesville VA where they had a difficult time because "the innkeepers expected them to drive out around the mountains and night to get something for dinner. Preposterous!"

Other times the divas roll in black mercedes from said Designing Women city, and have bags that are 75lbs +.  I said, well I can help you haul them up if you get on one end and I will be on the other, because there was no way I was going to do that. They knew the rooms are upstairs when they booked it!

Then there was "The Prophet" who had an entourage of young men carry each piece in and up to their room and they came in last...like royalty. That was creepy. -I didn't give him and his wife that nickname, that was what the booking was made under and that was what they called him.

is it possible that the guests are looking for that "extra mile" - otherwise they could stay at a place where no one cares (motel/hotel)?
It was always customary in the Pensions in Germany to have the luggage taken care of by the older children of the house or the husband of the innkeeper. 

But in hotels the bellman expects a tip and we all know how much tipping there is in a B & B - and this ain't Germany. If anyone is waiting for my DH to carry a bag, they will wit forever. With 2 crutches he is barely able to get himself around. Not being snarky Iris - just the facts ma'am.

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gillumhouse wrote:

IrisoftheWayfarer wrote:

Joey Bloggs wrote:

The other poll question should be "Do you have guests ASK you to carry their bags?"

I have had half a dozen or more who demanded someone carry their bag. I remember one time the old geezer stood there and demanded it and would not go to his car to carry them in "All the way around to their room"

I called my daughter, the youngest who was like 6 and said "Mr Smith would like some help..."

He got really embarrassed. It was a beautiful moment. Guess who carried his bags in? Yes, he did. He also complained about a B&B I always hear great things about in Charlottesville VA where they had a difficult time because "the innkeepers expected them to drive out around the mountains and night to get something for dinner. Preposterous!"

Other times the divas roll in black mercedes from said Designing Women city, and have bags that are 75lbs +.  I said, well I can help you haul them up if you get on one end and I will be on the other, because there was no way I was going to do that. They knew the rooms are upstairs when they booked it!

Then there was "The Prophet" who had an entourage of young men carry each piece in and up to their room and they came in last...like royalty. That was creepy. -I didn't give him and his wife that nickname, that was what the booking was made under and that was what they called him.

is it possible that the guests are looking for that "extra mile" - otherwise they could stay at a place where no one cares (motel/hotel)?
It was always customary in the Pensions in Germany to have the luggage taken care of by the older children of the house or the husband of the innkeeper. 

But in hotels the bellman expects a tip and we all know how much tipping there is in a B & B - and this ain't Germany. If anyone is waiting for my DH to carry a bag, they will wit forever. With 2 crutches he is barely able to get himself around. Not being snarky Iris - just the facts ma'am.

I just wanted to throw something in here, peeps.  There are actually guests out there who expect something a little out of the ordinary when spending money for an overnight stay. 

 

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I agree as to expectations.  You know, if you go to a hotel, people are going to ask if you need help with your bags.  I could see how someone might not differentiate in their mind as to - hey, is this the same situation...

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CafeMae wrote:

I agree as to expectations.  You know, if you go to a hotel, people are going to ask if you need help with your bags.  I could see how someone might not differentiate in their mind as to - hey, is this the same situation...

Thank you for that.   Sometimes I feel here like I am taken as a joke.  

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IrisoftheWayfarer wrote:

CafeMae wrote:

I agree as to expectations.  You know, if you go to a hotel, people are going to ask if you need help with your bags.  I could see how someone might not differentiate in their mind as to - hey, is this the same situation...

Thank you for that.   Sometimes I feel here like I am taken as a joke.  

No, Iris, no one here is taken as a joke. Sometimes we say things that may be taken wrong because the tone of voice and tongue in cheek are not available through the monitor.

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CafeMae wrote:

I agree as to expectations.  You know, if you go to a hotel, people are going to ask if you need help with your bags.  I could see how someone might not differentiate in their mind as to - hey, is this the same situation...

You stay in much nicer hotels than I do. I can't remember the last time someone offered to carry my bags, or help me with them.

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Hmmm...I do stay more in latin america where my place is, so maybe, it is more of cultural expectations.

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The last place someone offered I looked like a pack mule - suitcase on wheels, camera bag, tote bag with pillow and food. And this was another woman who offered. I told her if I let go of anything I would tip over. I was at a big inn. Did they ask because I was a 'special' guest or because they ask everyone? I don't know.

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Since DH has always been limited in what he could carry (and the fact I am too lazy to make 2 trips) I was always loaded down. We were at a muzzle loader workshop and I had my purse, Dh's cased rifle, books, and other assorted "necessities" of his for the day as I took his stuff into the building. One of the men commented on my "load" and I told him, "DH married me because he knew I was from West Virginia because women in West Virginia are part packhorse." One of the myriad reasons for snap, crackle, pop knees.

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CafeMae wrote:

  You know, if you go to a hotel, people are going to ask if you need help with your bags.

No, not any I can think of at MY prices! crying

 

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I am not elderly, so this reply only comes from me. But as I have traveled as a female alone (so you know we have more things to carry, hand bags, and smaller items besides one piece of luggage), darn tootin' it sure would have been nice to have someone grab my bag and haul it in and/or up stairs for me. But by golly it better be a man!

If you female innkeepers grabbed my bag for me, it would put me to shame and I would have total guilt over it. It is what it is, take it for what it is worth.

Same token, men who appear able bodied, I won't insult them and ask them, in fact I have done in the past and they WERE insulted. Just being helpful...

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Joey Bloggs wrote:

Same token, men who appear able bodied, I won't insult them and ask them, in fact I have done in the past and they WERE insulted. Just being helpful...

Even women who appear able-bodied are not getting me to carry their suitcases. However, IF  (big IF) I do start to ask if they need help, I will be asking everyone and I will be carrying the bags. That's just the way it is. DH forgets the door code half the time. No way he's remembering to ask if they want him to go to the car and get the bags. (Plus he thinks that's kind of menial work. We cook and clean for guests, they need us to haul bags, too?)

But from the car? I'm expected to go out to the car? When? Right then? In an hour? After dinner when they decide to haul it all in?

Should I stop the check-in at that point and say, 'Let's go get those bags now'? Tell them I will meet them HERE in 10 minutes?

Those are serious questions. If the folks who say they ask everyone could reply back how they handle, 'Yeah sure, carry my bags' that would be a help. These are not bags sitting at your feet. These are bags that are still locked in the trunk.

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Those are serious questions. If the folks who say they ask everyone could reply back how they handle, 'Yeah sure, carry my bags' that would be a help. These are not bags sitting at your feet. These are bags that are still locked in the trunk.

I ask as I stand on the porch. IF they have many bags, I suggest they hand them up to me and I make the glider a staging area. King Kong's suitcase, IF I must, I go down the steps to get. THAT is rare. Guests often use the glider as a staging area to pack to leave - then I hand things down to them to make it easier and QUICKER!

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Joey Bloggs wrote:

Other times the divas roll in black mercedes from said Designing Women city, and have bags that are 75lbs +

Yes, Innkeep was telling me I need more counter space in the bathrooms for the ones who arrive with 3 bags of their own potions and lotions. I thought I had plenty of room, but never dreamed of bags and bags of facial stuff! Time to look at adding some shelves!!

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Ice
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Depends on if I remember or not!  surprise

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We do our best!

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Old is a relative term.  If they're older than me, then they should be going to Hospice and not a B & B. wink

I offer if they look like they need help.

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HA HA...coming from someone who is now "officially old"...just got my medicare carddevil

gillumhouse's picture
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few years ago

Madeleine's picture
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EmptyNest wrote:

HA HA...coming from someone who is now "officially old"...just got my medicare carddevil

We're just AARP old.

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Proud Texan wrote:

Old is a relative term.  If they're older than me, then they should be going to Hospice and not a B & B. wink

I offer if they look like they need help.

 LOL devil

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We always offered. Usually only the more elderly folks let us help.

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If they show up with 100 bags, I always offer to carry something, even if it is the laptop bag. If they are very overweight or elderly, yes. I know it will be a scene watching them try to manage the stairs and bag.

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Doctor's orders, I can't carry anything too large. It's a B&B, no porter.

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Madeleine's picture
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You'll be realizing I got dinged for not carrying suitcases to and and from the car for a guest.

Iris's picture
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Madeleine wrote:

You'll be realizing I got dinged for not carrying suitcases to and and from the car for a guest.

that is a bit over top - I cannot believe guests these days. 

I was asked by a guest the other day to make sure that there is enough ice in all of the cottages (they had reserved) for drinks, that there would be a driver to drive them about town (while they drink), etc.  I am happy they didn't ask me to make them breakfast, blah

 

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