"I didn't take that room!"

3 replies [Last post]
Madeleine's picture
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Joined:
09/29/2011

OK, the booking software did not change the room in the middle of the process. You DID select that room. You actually had the chance to READ the whole thing WITH THE TOTAL COST before you hit send.

Thus the email this morning accusing me of putting them in a room they can't afford. And they KNOW that's not the room they picked.

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Everyday, for good or ill, we intersect with some else's story and become a part of it.

 

Breakfast Diva's picture
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Joined:
05/26/2009

I've had them complain they didn't book those dates, but NEVER the wrong room! Geez people, take some personal responsibility!

Did they see the mistake quickly, and were you able to switch rooms?

Madeleine's picture
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Joined:
09/29/2011

Luckily, the room they meant to book was still open.

Arks's picture
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Joined:
05/22/2010

I suspect this happens occasionally and people realize THEIR mistake and don't say anything. They look at rooms and descriptions of things they aren't familiar with, and get confused. Or dyslexia makes them think of one arrival date and click on another. Then they don't bother to double check before clicking the purchase button.

But none of this is YOUR fault. Can't stand people who make mistakes and can't admit it to themselves, or worse, know it's their fault but try to pass it off on someone else.

__________________

All saints can do miracles, but few of them can keep hotel. ~ Mark Twain

 

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