2:42pm-phone call
Guest - "We have reservation with you for today (3 days stay) and we are 3 hours away"
Me -thinking -Check in was for 4-5pm-well, they will be late
Guest -"Do we need a passport to cross the border?"
Me-"Yes you do. We are in different countries."
Guest-"We do not have them with us and home is 7 hours away, I may need to cancel-will call you back"
2:47pm
Guest-"you were right, we need passports. We can not get to you so I need to cancel."
Me-"You are well past your cancellation deadline. I will try to re book it but if I am not successfully your credit card will be charged for all days that you booked"
guest-"we'll my husband has heart attack, we can not get to your place"
me-"that is why we strongly recommend that you purchase a travel insurance. You will need to take it with your insurance"
guest-"my husband will call back to speak with the manager!"
me-"I am the owner"
click
4:56-phone call
guest-"called you earlier. We will be coming now, arriving at 7:30pm"
me (thinking)-what happened-fund passports and husband is not having heart attack ?!!!
We see in 1 hour what will happen.
Second caller reservation made in February for 2 days week end-2days minimum stay
guest-"have reservation with you for next week end for 2 days-want to change it to 1 day."
me-"sorry, we have minimum 2 days stay especially on week ends in the summer."
guest-"but your website says you allow last minute 1 night reservation"
me -thinking-last minute within 3 days of arrival-that is for reservation not for making adjustment to your February reservation
me-"you are welcome to keep your reservation for 2 days, minimum stay or I will gladly cancel it for you with no penalty.
guest-"but I will not have a room for that 1 night!"
me-"no, you will not. We have minimum 2 days stay. If I cancel just one day for you I will end up with one other night I can not rebook."
guest-"I need to see. How late can I call you?"
me -thinking-just cancel so I can re book 2 days-I know I can do it in a flash.
With my luck -she will call after 11pm -we are in the same time zone!!
To add to it-a couple of branches on the backyard tree snapped 3 days ago-need a tree specialist. Placed the call 3 days ago-nobody bothered to return the call. As I was making the last effort to reach them (had them a number of times before-no problem) -somebody picked up the phone. Promised to drop in o see within 1 hour-2+ hours-steel waiting!!!
Not my day today!
Guest - "We have reservation with you for today (3 days stay) and we are 3 hours away"
Me -thinking -Check in was for 4-5pm-well, they will be late
Guest -"Do we need a passport to cross the border?"
Me-"Yes you do. We are in different countries."
Guest-"We do not have them with us and home is 7 hours away, I may need to cancel-will call you back"
2:47pm
Guest-"you were right, we need passports. We can not get to you so I need to cancel."
Me-"You are well past your cancellation deadline. I will try to re book it but if I am not successfully your credit card will be charged for all days that you booked"
guest-"we'll my husband has heart attack, we can not get to your place"
me-"that is why we strongly recommend that you purchase a travel insurance. You will need to take it with your insurance"
guest-"my husband will call back to speak with the manager!"
me-"I am the owner"
click
4:56-phone call
guest-"called you earlier. We will be coming now, arriving at 7:30pm"
me (thinking)-what happened-fund passports and husband is not having heart attack ?!!!
We see in 1 hour what will happen.
Second caller reservation made in February for 2 days week end-2days minimum stay
guest-"have reservation with you for next week end for 2 days-want to change it to 1 day."
me-"sorry, we have minimum 2 days stay especially on week ends in the summer."
guest-"but your website says you allow last minute 1 night reservation"
me -thinking-last minute within 3 days of arrival-that is for reservation not for making adjustment to your February reservation
me-"you are welcome to keep your reservation for 2 days, minimum stay or I will gladly cancel it for you with no penalty.
guest-"but I will not have a room for that 1 night!"
me-"no, you will not. We have minimum 2 days stay. If I cancel just one day for you I will end up with one other night I can not rebook."
guest-"I need to see. How late can I call you?"
me -thinking-just cancel so I can re book 2 days-I know I can do it in a flash.
With my luck -she will call after 11pm -we are in the same time zone!!
To add to it-a couple of branches on the backyard tree snapped 3 days ago-need a tree specialist. Placed the call 3 days ago-nobody bothered to return the call. As I was making the last effort to reach them (had them a number of times before-no problem) -somebody picked up the phone. Promised to drop in o see within 1 hour-2+ hours-steel waiting!!!
Not my day today!