Breakfast Diva
Well-known member
- Joined
- May 27, 2009
- Messages
- 5,911
- Reaction score
- 29
I'm sure hoping it's not temporary, but I just got a terrible review pulled from our TA listing. I had done a preemptive blackmail alert with them, but sure enough, a review came through yesterday afternoon. When I saw the review I went and did another blackmail notification identifying that this new review was the one I alerted them about.
The next thing I did was do an owner's response. Then I notified them that this review went against their guidelines because they rated sleep quality and they never actually stayed.
All of this happened late afternoon yesterday, and by this morning the review was gone. I think it was actually the reporting of them rating the sleep quality that did it, but I can't be sure.
It was a couple that had a reservation for 3 nights, arrived, checked them in all seemed fine then 1 1/2 hours later they notify me that they didn't really know what a b&b was all about and it just wasn't right for them. They were told they would be responsible for the 3 nights unless I could rebook the room and that they agreed to our policies when they made the online reservation. I removed the added-on food packages, but was not able to re-rent the room.
They would not take any responsibility and in fact, before they made their reservation they had made an appointment with me to come and view the property and rooms, but then they cancelled. They only live in the next larger town south of us. The room they booked was our upstairs suite with no adjoining walls, no other guest rooms and is totally private. There is no way any b&b could have been ok for them unless there's a separate building. We do have a cottage, but it was already booked.
I'm hoping that it stays pulled!
The next thing I did was do an owner's response. Then I notified them that this review went against their guidelines because they rated sleep quality and they never actually stayed.
All of this happened late afternoon yesterday, and by this morning the review was gone. I think it was actually the reporting of them rating the sleep quality that did it, but I can't be sure.
It was a couple that had a reservation for 3 nights, arrived, checked them in all seemed fine then 1 1/2 hours later they notify me that they didn't really know what a b&b was all about and it just wasn't right for them. They were told they would be responsible for the 3 nights unless I could rebook the room and that they agreed to our policies when they made the online reservation. I removed the added-on food packages, but was not able to re-rent the room.
They would not take any responsibility and in fact, before they made their reservation they had made an appointment with me to come and view the property and rooms, but then they cancelled. They only live in the next larger town south of us. The room they booked was our upstairs suite with no adjoining walls, no other guest rooms and is totally private. There is no way any b&b could have been ok for them unless there's a separate building. We do have a cottage, but it was already booked.
I'm hoping that it stays pulled!