Can I Just Slap Them?

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Generic's picture
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02/24/2011

Honestly... there are times in my life that I really wish that I could actually slap people.

What is it about a door that says "Private" that makes you think you are WELCOME to walk through it? I have just TWO rooms to myself in my whole home. Two. A bedroom and a living room. That's it. That's all the damn privacy I get. Now, it's one thing if I ask you into the living room, but it's something else if you walk in, even if the door is open.

A few days ago, I was helping a guest with dinner plans. Another guests barged into the room and wanted me to give them an ice bucket. I asked them to wait a minute so that I could finish with that guest. They proceeded to actually go through my cupboards. I had to ask the first guest to hold on patiently for a minute while I tended to the other impolite guest. When I came back the guest was surprised at how level headed I was. I wasn't... I wanted to slap her, but I held back because I'm an innkeeper. 

Today, I closed the door (but left the side door open). Guest comes to the side door and starts walking into the room. Hey, it's one thing to come to the door and ask for help, entirely another to walk in, invite your partner in and make yourself comfortable! Some people have absolutely NO boundaries.

I think maybe tonight around midnight it's time for me to unlock some guest room doors and walk in with a nice bowl of popcorn and ask them if they want some.

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Interlopers...the worst!

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Maddie your people are here, trying to check in at noon.  Uh not gonna happen people.

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Madeleine's picture
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Joey Bloggs wrote:

Maddie your people are here, trying to check in at noon.  Uh not gonna happen people.

2 cars filled with their cousins just pulled up here.

3 cars and they are all ringing the bell even tho the sign says we're not here, come back at 3.

4 cars.

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Madeleine's picture
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One more car today JUST walked in to check in. We haven't finished cleaning up from their family's breakfast this morning!

Generic's picture
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Maddy, you must have sent me a few of their second cousins, showed up at 11AM for a 3PM check-in with a written arrival of "late afternoon". And before you deny it... state is MA. (At least it's not ME)

Madeleine's picture
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Must be related...

Madeleine's picture
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Not only did every single person try ringing the bell, they also emptied all the trash out of their cars and brought it to the door. No, I did not answer, I could see them from upstairs where we were cleaning. Which we are STILL doing.

Madeleine's picture
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Guests who were told no late check outs today - they left to go shopping. And all of their suitcases are still here. And one of them is singing loudly in the shower.

Generic's picture
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This is exactly why I am looking at this lock. They can walk away at any time that they want, but the door code ends at 11AM. You can't have your late checkout because it's automated and you won't be able to get into the house and you won't be able to get into the room. Makes a lot of the arguments moot. And no keys to worry about. Set it, tell them that the code will work as long as they are here, but expires when at check-out time. 

Arks's picture
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Eric Arthur Blair wrote:

This is exactly why I am looking at this lock.

Mine are the Schlage z-wave locks. Remotely programmable from any computer, anywhere, and so far they have worked flawlessly.

When a reservation comes in, I e-mail their 4-digit code to them, then copy/paste that code into the Schlage web-based software so no danger of keying in a wrong code. I set the date & time the code will activate, and the date & time it will deactivate, then I can forget about it.

I tell them their code will deactivate at 11:00 but I really set it to deactivate at 11:30 to give them just a little safety margin.

As a bonus with the z-wave system, each time they enter their door code I have some dim but attractive accent lighting automatically come on in their room, then automatically go off after 5 minutes. Several have noticed it and complimented it as a nice extra touch.

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Breakfast Diva's picture
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Does the lock itself need to be connected to a wi-fi system?

Generic's picture
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Z-Wave is the wireless system. I'm looking at http://www.micasaverde.com/

Madeleine's picture
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I took the code out of the door.

 

Highlands John's picture
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Madeleine wrote:

Guests who were told no late check outs today - they left to go shopping. And all of their suitcases are still here. And one of them is singing loudly in the shower.

What a blooming cheek.

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Silverspoon's picture
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Maddie, that is why we moved our check out time to 10:30....we start knocking at 10:45 and feel free to enter by 11:00 to start cleaning the room.  Some people are REALLY nervy.

 

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Madeleine's picture
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Well they got their late checkout. I had to round one of them up and tell her to call everyone else we need to get the rooms cleaned! And they showed up at 12:30 yesterday! And their rooms were done. How did they think that happened? Magic?

Of course, we did not get all of the keys back because they keys are still out shopping! I did haul all the luggage out of one room and I put it by the car. The rest of them were able to hustle at that point.

So, I go to check that everything is gone and the outside entry to their room is wide open. They must not have bugs or critters where they live. I'm pretty sure they have 'staff' given how many times I closed the doors behind them.

Everyone of them left a dollar by their side of the bed. That in and of itself was kind of funny.

Generic's picture
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A dollar? I would have contemplated giving it back to them saying "it appears you have left your lucky dollar bill at the side of the bed."

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hahahahahahahaha....that was my laugh for the day!!  Thanks!  Laughing out loud

Madeleine's picture
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And another one - guests who write reviews saying you have to share a bathroom.

Highlands John's picture
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Madeleine wrote:

And another one - guests who write reviews saying you have to share a bathroom.

Given your other comment, they probably didn't have to share a bathroom, they just walked into someone else's room, uninvited!!!

Joey Camb's picture
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I had a review once - woman was with a group of about 5 rooms - did the review of all the rooms including people who weren't in the group comment was "and not all the rooms are ensuite you know" the people who were in non ensuite rooms were paying considerably less and had booked them specifically! but it sounded like id tricked them! was furious!

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Highlands John's picture
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I'm so with you on this one. I've found people in my kitchen helping themselves to milk out the fridge, people in our bedroom, even though it's away from the public areas down a corridor. We had to put a lock on the store cupboard because people were helping themselves.

Just the other day a couple arrived to check in, walked straight in the front door (I've even moved the sign that says "Please ring bell for attention" to it's right next to the door handle so you can't possibly miss it) walked down the hall past the desk with a bell on it and a sign saying "Ring bell for attention"  and into our kitchen where DH was preparing our dinner.

Madeleine's picture
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Long time guests were found sitting in the inn dining room with big glasses of milk. There is a sign on the fridge that says to not take anything out or put anything into this fridge.

Guest says to me, 'So what's with the sign? Do people really go in the fridge and take stuff?'

All I could say was, 'You'd be surprised.'

Then I started putting milk and half & half in the guest fridge. Those guests have never been back but everyone else appreciates it.

Madeleine's picture
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Adding to your list... an email with a name and a date. That is it. So, is this a guest looking for a confirmation? A room? A lost soul who doesn't know where they're staying?

Reply back to me when I assumed they were looking for a room was that they keep trying to stay with us but we're always full. WE'RE NOT FULL! I gave them room availability info.

Generic's picture
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02/24/2011

Around here the question that gets me the most frustrated from guests is when they ask me for a restaurant and the answer comes back "French" 

WTF am I supposed to say to that? http://accessriviera.wordpress.com/2012/08/30/general-information-types-of-french-restaurants/

And then I have to deal with their limited palates. They won't eat anything that isn't Chicken, Pork, Beef or Fish. Please... if you are going out to experience the world, why refuse to actually experience it?

Arks's picture
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Madeleine wrote:

Adding to your list... an email with a name and a date. That is it.

When I was in software tech support I saw a number of e-mails that just said, "Won't work." That's it. Didn't tell which program they're having trouble with, or even a hint of what the problem is.

As one might guess from their cryptic support request, the problem was generally operator error.

gillumhouse's picture
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05/22/2008

That would feel so good sometimes. So far, we have only had one guest just walk into our area and that was an old man who followed DH when he went to get a tool and it was years ago. HOWEVER, I sincerely wish I could give DH a slap up the side of the head when he starts in to telling me (for the umteenth time) how to do something that I know exactly how to do without his coaching. LOED save me and bless me! PLEASE!!

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