B&B vs. Hotel Stay

42 replies [Last post]
Breakfast Diva's picture
Offline
Joined:
05/26/2009

Sometimes it's difficult for us innkeepers to see things through the eyes of travelers. We're always wondering why folks would stay at a hotel instead of a b&b.

Here is a review of a lovely b&b that I know. Innkeepers are wonderful, property well kept, but I think this reviewer has a point. Do we really need to write down a 'rule' after someone 'done us wrong'?

Just some food for thought...

Arks's picture
Offline
Joined:
05/22/2010

When I make my beds, I put the top of the top sheet a foot beyond the head of the bed, bring the duvet all the way up to the head of the bed, and fold the foot of excess top sheet down over the duvet. Then I double that over and put the pillows on top of it.

So when they remove the pillows at bedtime, the bed is already turned down a foot, with the top of the duvet well enclosed in a double fold of top sheet. They'd have to do a lot of work to open it up to sleep on TOP of the top sheet.

But as some might suggest, better add a rule about that to the book just in case somebody MIGHT do it some day Eye-wink

The lesson. Don't wait until one or two people do it. Preempt them with rules for every possible thing! Maybe one that says you can check out any time you want, but you can never leave (welcome to the Hotel California).

__________________

All saints can do miracles, but few of them can keep hotel. ~ Mark Twain

 

Offline
Joined:
06/24/2008

Arkansawyer wrote:

So when they remove the pillows at bedtime, the bed is already turned down a foot, with the top of the duvet well enclosed in a double fold of top sheet. They'd have to do a lot of work to open it up to sleep on TOP of the top sheet.

But they have no effort at all sleeping on top of the duvet. 

Arks's picture
Offline
Joined:
05/22/2010

copperhead wrote:

But they have no effort at all sleeping on top of the duvet. 

Can't argue with that, but I wash the duvet covers after each guest, so I don't care where they sleep if they take their shoes and makeup off.

Shoes aren't really a problem, though. Everybody knows we don't wear shoes in Arkansas!

Madeleine's picture
Offline
Joined:
09/29/2011

Can I have a rule that states you MUST sleep between the sheets and not on top of the blanket? So much frickin' extra laundry now.

__________________

Everyday, for good or ill, we intersect with some else's story and become a part of it.

 

Generic's picture
Offline
Joined:
02/24/2011

I sometimes wish I could put a sign that says. "In case you don't know hygiene... the top and bottom sheets are there for a reason, dumbass!"

__________________

Permission to quote in whole or in part, other than usage on this forum, is entirely forbidden.

 

Aussie Innkeeper's picture
Offline
Joined:
01/16/2010

Why does the reviewer keep calling it a 'motel'? That's nothing short of annoying. Do we really need to tell people not to get drunk and disorderly? That's sort of a given, don't you think?

Also, I thought that the innkeeper's response was lame. He/she basically points out that of the thousands of guests they've had over the years, very few have made problems. So, they have to remind everyone in writing of what not to do because a couple of people have misbehaved in the past? That just doesn't make sense. 

__________________

Lynne
Queen of Everything!

 

Offline
Joined:
06/24/2008

Aussie, after reading a couple dozen of the reviews I got to the realization that this innkeeper may add rules due to a bad guest or two.  I did see one review which mentioned that they heard the drunk and disorderly people in the [common] area below them. 

Joey Camb's picture
Offline
Joined:
04/02/2010

My point is this "I only learned about the rule book after we left" they never even saw it anyway!!!!!!!!! so how can they possibly comment that there were too many or how much!!!!!

__________________

Don't mess with me today or I will kill you!!!!

 

Highlands John's picture
Offline
Joined:
04/16/2010

camberleyhotelharrogate@yahoo.co.uk wrote:

My point is this "I only learned about the rule book after we left" they never even saw it anyway!!!!!!!!! so how can they possibly comment that there were too many or how much!!!!!

yes

It's like the reviewers that say "It wasn't a problem for us, but..............".

__________________

If you wanted hotel facilities you should have booked a hotel and paid hotel prices!!!

 

Arks's picture
Offline
Joined:
05/22/2010

Yeah, we're not REAL south, thought I've started a blog series on our town's sufferings in the Civil War. We can get 12"+ snow here. But we're a nice central location.

Copperhead, I'll be in NO Oct. 31-Nov. 2. I've got to stay in the French part of town and won't have a car, but maybe we can get together for a beignet or something. Probably not. Innkeepers never get to leave their house, I hear Smiling

Offline
Joined:
06/24/2008

What a time (10/31) to be there!  There is a very neat tradition on All Saints Day (11/1) out near me, worth a trip out.  If you can get to my blog search it... 

I will def. keep this in mind and if possible will try to make the drive down, always love the op for a beignet!!!

Arks's picture
Offline
Joined:
05/22/2010

copperhead wrote:

If you can get to my blog search it... 

Oh yes can find it! I was in Sweden one Christmas and discovered the Swedes put candles on all the graves on Christmas eve...IN THE SNOW! Imagine those candles flickering and reflected in the snow. Amazing sight, amazing tradition.

Innkeep's picture
Offline
Joined:
06/04/2008

The southern tour sounds good in the winter.  Its an easy drive from here to Arkie's place.

Offline
Joined:
06/24/2008

Innkeep wrote:

The southern tour sounds good in the winter.  Its an easy drive from here to Arkie's place.

What about a REAL southern tour!!!  wink

Arks's picture
Offline
Joined:
05/22/2010

Innkeep wrote:

The southern tour sounds good in the winter.  Its an easy drive from here to Arkie's place.

Just between you and me, you thought here to Memphis was a piece of cake, and that drive just wears me out. You're a driver! You should be driving 18 wheels and getting paid for all that "easy" road time!

Wow! Would love to host any/many of you any time. Especially during these lean months/years when there aren't many heads in those beds here: 2 apartments, each with a king, plus a queen sofabed.

But...dry county so BYOB! Innkeep had EXCELLENT wines of the far north on her, and we polished those off in no time!

Offline
Joined:
10/07/2008

I need to go to some B&B's...I have not been to any in a while, I feel I am out of the loop on them again. I know YOU ALL, and I KNOW OUR PLACE.  But what else?

Maybe this winter I will do a road trip of sorts. If anyone else is up for it, we can crash a few inns along the way... let me know. yes

__________________

Gluten free is never free. - Joey Bloggs

 

Highlands John's picture
Offline
Joined:
04/16/2010

Definitely. You do get trapped in your own little world in this business, it's great to see what others are doing (if only to reassure yourself that you're doing it right/better). 

We did all B&Bs during our New England road trip last year, and it was great to see B&Bs from a US point of view. It's really made us more tolerant of American visitors, because your B&Bs are quite different from ours.

I've mentioned before that we have a new B&B opened up down the road from us (brand new building), we've had a thank you email from the owners for the people we've been sending their direction, plus and invitation for a glass of wine and a look round next week. Just try and stop me!!! cheeky  

Arks's picture
Offline
Joined:
05/22/2010

Highlands John wrote:

I've mentioned before that we have a new B&B opened up down the road from us (brand new building), we've had a thank you email from the owners for the people we've been sending their direction, plus and invitation for a glass of wine and a look round next week. Just try and stop me!!! cheeky

That's just excellent! Exactly as it should be!

Highlands John wrote:

...made us more tolerant of American visitors, because your B&Bs are quite different from ours.

Yes they are. It would be interesting to research (have someone else research) the history to see if it's always been like that, or if somebody in the U.S. spurred us in the direction we've taken.

B&Bs I've stayed in all over Europe generally really do feel like I've just moved into someone's spare bedroom, although there's often an electric kettle and some instant coffee and hot chocolate available. But in the U.S. it's all kind of kicked up a notch. I'll bet it started in California. Everything always starts there.

But then, the drippin' Vic thing probably comes from New England. Note that I consider New England to be all the original 13 colonies!

Madeleine's picture
Offline
Joined:
09/29/2011

A lot of guests here have said it was like home. We started at a few B&B's in Ireland but I don't remember anything other than watching TV in the lounge together.

Madeleine's picture
Offline
Joined:
09/29/2011

Head on up this way if you can! Even tho I keep getting this close to your place and just don't have the time to go the extra couple of hundred miles.

Offline
Joined:
10/07/2008

Madeleine wrote:

Head on up this way if you can! Even tho I keep getting this close to your place and just don't have the time to go the extra couple of hundred miles.

You have been on my list for a long time. (I mean that in a good way) cool

Ice
Offline
Joined:
02/22/2010

Now that would be fun!

__________________

"Do not put off until tomorrow what can be put off till day-after-tomorrow just as well." Mark Twain

 

Offline
Joined:
10/07/2008

Ice wrote:

Now that would be fun!

Let me know Ice. I think you and I would make good road trippers, maybe pick up Innkeep as well? 

gillumhouse's picture
Offline
Joined:
05/22/2008

May I come too?

Ice
Offline
Joined:
02/22/2010

Joey Bloggs wrote:

Ice wrote:

Now that would be fun!

Let me know Ice. I think you and I would make good road trippers, maybe pick up Innkeep as well? 

We could be like Oprah and Gail!!!   surprise

Offline
Joined:
08/04/2008

Ice wrote:

Joey Bloggs wrote:

Ice wrote:

Now that would be fun!

Let me know Ice. I think you and I would make good road trippers, maybe pick up Innkeep as well? 

We could be like Oprah and Gail!!!   surprise

...or Thelma and Louise...

 

Eye-wink

Arks's picture
Offline
Joined:
05/22/2010

...there are a LOT of rules. Like 3 pages of rules. I only learned about the rule book after we left...

I hate it when they give something as fact then admit it's hearsay.

I've always wonder how many rules I'm agreeing to, in fine print I don't read, when I sign the registration at a hotel.

Offline
Joined:
10/07/2008

Arkansawyer wrote:

...there are a LOT of rules. Like 3 pages of rules. I only learned about the rule book after we left...

I hate it when they give something as fact then admit it's hearsay.

I've always wonder how many rules I'm agreeing to, in fine print I don't read, when I sign the registration at a hotel.

Yes we can all fall into that trap.

I had the guests here who told me horror stories about an inn an hour or two from here in NC.

I inquired, I think I mentioned it to CL/EN at the time on the old forum, and she said "Wo, she is the president of the state association! This can't be true" and when I followed up on it, the guests were indeed psycho-pitas, and none of it was true. The one thing that WAS true was the owner was bending over backwards to accommodate them, and for that reason it backfired.

But they went on to TA and blasted it all over the place. And to every B&B to they went after that, which I think is where they got the TA idea.

Offline
Joined:
10/07/2008

I don't know what to think on this one. I may have had a diff viewpoint if the owner did NOT respond.

I understand where he is coming from, but as we say "The guests think they are the only" and they don't think about 2500 other guests who came before them, and possibly broke the rules. So I have to side with the guests on this one.  Three pages vs half a page is a stretch.

I am always looking at that fine line...Do I need a rule or note stating "No jumping rope in your upstairs guest room that rattles the whole bloody house?" because one person was that absurd to do it? No.

What about "No eating in the rooms?" There are many B&B's who have this (some on this forum), and it may be the ONE RULE that makes you feel like you are being overrun with rules, imo.

Is if the way it is worded that makes it appear to be the RULES OF THE HOUSE?

I had to be a bit firm about the no smoking on the porch. I haven't even had a smoker all year so far, but when WE DO they stand by the flippin' front door and light up. Then new guests check in and this is their welcome...

             Good food for thought. I have to ask you BD since you know the inn and innkeepers, ARE THERE ARE LIST OF HOUSE RULES? Are they like the reviews said, or are they people who just feel they are a little too constrained in a B&B?

Every time I feel this, I lax up on the guest interaction, and then someone acts like we are hiding or something. We have the polar opposites the same night at the same table in the same place (this B&B). One needs us to do the song dance and hat tricks, the other wants to be left alone!

Breakfast Diva's picture
Offline
Joined:
05/26/2009

Joey Bloggs wrote:

             Good food for thought. I have to ask you BD since you know the inn and innkeepers, ARE THERE ARE LIST OF HOUSE RULES? Are they like the reviews said, or are they people who just feel they are a little too constrained in a B&B?

I think the truth is somewhere inbetween. I've only been in this property once, but got the tour of all the rooms and this is the b&b I refer my guests to when they're looking for that area. I actually swiped/copied how they had binders open on the bed, leaning against the pillows which is opening to their Welcome page & do's and don'ts. Since I didn't stay, I'm afraid I didn't read through their list. I found the innkeepers very charming and like minded with us, and felt very comfortable.

I used this review here only because it illustrates how others perceive us and if we want to convert more folks over to b&bs we can't have rules aimed to the lowest common denominator. It's funny, because those guests who should read the rules are the ones who never do!

IronGate's picture
Offline
Joined:
08/09/2008

Breakfast Diva wrote:

Joey Bloggs wrote:

             Good food for thought. I have to ask you BD since you know the inn and innkeepers, ARE THERE ARE LIST OF HOUSE RULES? Are they like the reviews said, or are they people who just feel they are a little too constrained in a B&B?

. . .  It's funny, because those guests who should read the rules are the ones who never do!

I think that's it in a nutshell: those who need the rules won't read them -- or even abide by them -- and those who don't might get insulted by them. 

__________________

Remember that silence is sometimes the best answer.

 

Highlands John's picture
Offline
Joined:
04/16/2010

Agree JB, maybe it's the way the "rules" are written that gives a bad impression. We have an "information pack" in the rooms, and it does request things like keep the noise down after 10.30, no smoking and no wandering in and out of rooms downstairs, but no-one has ever complained that we have many rules. There's a difference between:
 

No noise after 10.30

and

Please keep the noise, particularly the TV,  to a minimum after 10.30 so as not to disturb other guests.

I've also resisted the temptation over the years to have a knee-jerk reaction to problems and write a "rule" for it. For example we have had people use the towels to remove make-up but it's rare and we've not yet had to throw a towel out.

 

Offline
Joined:
10/07/2008

I had guests use towels to wipe up red wine spilled everywhere. And yes this could be a new rule, but what the! Why! People do stupid things, and that is that. We can't treat everyone like children.

I purposefully leave out notes I think I want to put up. I won't have them everywhere. 

Our check in list says "Quiet time after 10pm, please enjoy use of the parlor, porches and pond areas after 10pm to gather" or something like that.

Offline
Joined:
06/24/2008

This reviewer was clear about her misconceived feelings about B&B's in the beginning "Although we're not into B&B's because we prefer privacy and modern accommodations".

But she does make a point.  While their may not be 3 pages of rules, given the great length of some of the mgr responses I read, I would side with the reviewer over the innkeeper.  As I have been told many times - make responses brief & to the point.  Don't be defensive.  Even the reviewer mentioned his previous responses.   NO one (except me) is going to read all that. 

NOW back to Hotel vs B&B  - this reviewer really feels hotels are more private?  I don't get it... (me not seeing this through the eyes of the traveler)  It is not that hotels are more private, given there are always people around.  It is that you just are not expected to communicate - like on the subway in NYC, keep your eyes to the ground, don't make eye contact.   You can have privacy here if you want, with only 5 rooms and plenty of cozy places to sit & enjoy, you don't have to make conversation with anyone unless you wish.  I am sure each of our places are the same. 

Madeleine's picture
Offline
Joined:
09/29/2011

Oddly, a lot of 'hotel' people convert once they've actually stayed at a B&B. We try to help guests understand that every B&B is different and it's based on the people who own it. We tell them to look at the websites and try to get an idea of what the place might be like and if they think it will suit them.

But lumping them all into one bucket is exactly the wrong way to look at it. It's like saying every small pizza joint is bad because you had one crummy pizza. In that case, be like my parents and only stay at corporate lodging and only eat at corporate restaurants.

Offline
Joined:
05/22/2008

Like they said..they aren't B & B people so that's why they wrote the review they did. And they do make good points. We had as few rules as possible. Mostly NO SMOKING.

Breakfast Diva's picture
Offline
Joined:
05/26/2009

But it's interesting to read why they're not b&b people. They stated they need more privacy, tv, no rules in their face, etc. Once again, they've lumped all b&bs together with a stereotype and will probably never stay at a b&b.

Highlands John's picture
Offline
Joined:
04/16/2010

They also said they don't stay in B&Bs because they like somewhere modern, eh? This house is less than 10 years old, and the B&B down the road, the house is less than 6 months old.

IronGate's picture
Offline
Joined:
08/09/2008

Highlands John wrote:

They also said they don't stay in B&Bs because they like somewhere modern, eh? This house is less than 10 years old, and the B&B down the road, the house is less than 6 months old.

The perception that B&B = a doily gallery is hard to break.

Arks's picture
Offline
Joined:
05/22/2010

IronGate wrote:

The perception that B&B = a doily gallery is hard to break.

I was watching comedian John Oliver last night on TV, demonstrating a British person using the phone. He had a tray with a doily, the phone was on the doily, then he had another doily on the handpiece he picked up to make the call. Looked like Hyacinth on "Keeping Up Appearances".

Madeleine's picture
Offline
Joined:
09/29/2011

Breakfast Diva wrote:

But it's interesting to read why they're not b&b people. They stated they need more privacy, tv, no rules in their face, etc. Once again, they've lumped all b&bs together with a stereotype and will probably never stay at a b&b.

We've had a lot of guests ask what the rules are. Today a guest asked if he could come back to his room during the day or if he had to wait until a certain time.

 

gillumhouse's picture
Offline
Joined:
05/22/2008

Madeleine wrote:

Breakfast Diva wrote:

But it's interesting to read why they're not b&b people. They stated they need more privacy, tv, no rules in their face, etc. Once again, they've lumped all b&bs together with a stereotype and will probably never stay at a b&b.

We've had a lot of guests ask what the rules are. Today a guest asked if he could come back to his room during the day or if he had to wait until a certain time.

 

I have been asked about the rules on time to be in for the night.  I tell them that if they are going to be in after Midnight, the door will be "pushed-to" with lock engaged. Just push the door open and use a bit of butt action to close it since it is 101 years old it needs an extra push - that that will make it locked.

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.