Groan!! DH is out of his cage!!

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gillumhouse's picture
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05/22/2008

Lord have mercy! DH is up to fix his breakfast so we can head out to an event as soo as the guests leave. Unfortunately the guest mentioned an interest in black powder, so DH is now showing him one of the muzzleloaders he made. Now to get DH to shut up! Oh GOD!! DH just told the guest he has a lot to learn about this - he stuck hi finger in the barrel (as people will do) and DH told him you do not do that because of the salts in your skin will rust it. The guest is just getting into black powder so he is now getting a lesson.

Where is the cement????

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05/22/2008

Just butt in and say, we have somewhere we need to go..so come back for another stay and another lesson ....grrrr

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05/30/2008

Empty Nest! Where have you been with your sage advice??? That is our biggest grumble, folks who stay way over the allotted check out time! Today's guest was an HOUR LATE for their baked egg dish, and they still have a ROOM FULL of food, coolers, etc. to take to their car, with only 4 minutes left!

Madeleine's picture
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09/29/2011

Probably one of my biggest peeves. But, we now have it on the signed check-in sheet that it is $50/hour past 11. At 1 PM we charge a full night. On top of the $100.

But, no one reads so I still have to go to the door, knock and remind them they are on the clock. It really gets the hustle on.

Alternately, you can just knock and ask if they need help with their bags.

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Madeline, so at 11:05 they owe you an extra $50? Happen often? Get bad ratings because of it? I guess I always try to be everyone's friend and not have any hurt feelings. But then again, THEY are the ones creating the situation. Thanks for the alternative. Maybe I will have to start signed check in sheets.

Empty Nest, I guess I "assume," they know when check out time is, since they agreed to it when the booked the room online. But then again, they tend to be clueless about how to pay, even though it is stated on their reservation as well as them not making use of a map URL of our neighborhood! GRR!!!

 

Madeleine's picture
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Midwest Madam wrote:

Madeline, so at 11:05 they owe you an extra $50? Happen often? Get bad ratings because of it? I guess I always try to be everyone's friend and not have any hurt feelings. But then again, THEY are the ones creating the situation. Thanks for the alternative. Maybe I will have to start signed check in sheets.

Empty Nest, I guess I "assume," they know when check out time is, since they agreed to it when the booked the room online. But then again, they tend to be clueless about how to pay, even though it is stated on their reservation as well as them not making use of a map URL of our neighborhood! GRR!!!

 

It depends. If we are cleaning they get cut some slack. But, at 11:15 I will go to the door, knock, remind them that check-out is 11 AM and anything after that is $50/hour, that the housekeeper is cooling her heels waiting and would they like me to charge that to their card right now?

Amazing how fast people can get out of the room when it's costing THEM and not ME.

I have not charged anyone yet. But it is my clause to allow me to do so should we get another guest who refuses to vacate the room until 2 hours have gone by. And that one still frosts me. Altho it has led to some humorous conversations with guests who want to know the 'back story'.

 

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06/24/2008

Midwest Madam wrote:

Madeline, so at 11:05 they owe you an extra $50? Happen often? Get bad ratings because of it? I guess I always try to be everyone's friend and not have any hurt feelings. But then again, THEY are the ones creating the situation. Thanks for the alternative. Maybe I will have to start signed check in sheets.

Empty Nest, I guess I "assume," they know when check out time is, since they agreed to it when the booked the room online. But then again, they tend to be clueless about how to pay, even though it is stated on their reservation as well as them not making use of a map URL of our neighborhood! GRR!!!

 

MM, having stated the fee and having to apply it are 2 different things.  By making the fee obvious to the guest you keep them on track.  If they are a few minutes past check out but are obviously making a good attempt to get out, there is no need to charge.  Your statement did the trick. 

Assuming that a guest did read the policy at the time of booking is assuming too much but assuming that it also is remembered through the stay is asinine.  You need to at least have it posted somewhere in the room but is advisable to repeat it during the check in blurp.  I have also been guilty to make a little off the cuff comment at breakfast when speaking to couples that seem to be lackadaisical about any time commitments. 

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05/22/2008

As my husband REPEATEDLY tells me "NEVER ASSUME ANYTHING!!!"  I get tired of hearing it from himdevil

But he is right. I would go over all the important stuff at Check in. And you know...no one reads anything sent to them!!

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05/22/2008

Do you tell them when they check in very clearly that 11 am is check out time because we have to clean the room for guests checking in that afternoon? I always did that. If I was it was getting close to 11 am, I would start the cleaning of the rooms that were gone so they see me working. If their door was closed, I would knock and tell them. Check out is 11 am. I have to get this room ready...thanks!

Arks's picture
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05/22/2010

Has he called his pupil "young feller" yet?

I am happy to say that I've never stuck my finger down the barrel of a gun.

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gillumhouse's picture
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05/22/2008

Thank you! YOU got it that it was DH, not the guests who was the problem. Guests were gone before checkout time with the routing I gave them to see a covered bridge on the way home. We were supposed to be getting on the road as we had a 2-hour drive to the event. We got there eventually. The guy was so excited about the discussion (did not take offense to being told NOT to  do that) he was talking about bringing HIS newly acquired treasure to show DH "next time they come" and said this trip showed them they should plan to stay 2 nights next time. Now - if it would only happen!

Joey Camb's picture
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04/02/2010

now there is a marketing neich - black powder gun related activities?

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gillumhouse's picture
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05/22/2008

Would be hard to market. A special on the web site would scatr off the anti-guns and might make Big Brother look at me. Today he can only talk about it - no strength to actually do it these days.

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