Expedia vs Booking.com

• E xped ia charges the entire reservation at the time of booking.
• You do not get much of the guest data, in fact at times we only get the guest name along with the booking info. and no contact info. Other times we may get a phone number or email - never both.
• You submit a request for payment once guest checks in. (we go through B&B.com for this, it may be different in Canada)
• Commission: b.com 15% E xped ia 25-30% depending on how you sign up.
• As far as # of reservations, I think they are about even.
• Both require you to have the same or lower price as you sell directly.

copperhead said:

Hi,
We are with both. Personally I have found B.com much easier to deal with. Here in the states E xped ia has a contract with B&B.com so B&B's can only be on the site if they go through the directory. (At least that is the story I have been told by both parties.)
Differences:

• E xped ia charges the entire reservation at the time of booking.
• You do not get much of the guest data, in fact at times we only get the guest name along with the booking info. and no contact info. Other times we may get a phone number or email - never both.
• You submit a request for payment once guest checks in. (we go through B&B.com for this, it may be different in Canada)
• Commission: b.com 15% E xped ia 25-30% depending on how you sign up.
• As far as # of reservations, I think they are about even.
• Both require you to have the same or lower price as you sell directly.

This is my observation and how it works for me, personally. As b.com becomes more popular here in the states I see myself dropping E xped ia unless they improve their policies/rates with the properties..

Click to expand...

copperhead said:

• Both require you to have the same or lower price as you sell directly.

Click to expand...

souslechene said:

copperhead said:

Hi,
We are with both. Personally I have found B.com much easier to deal with. Here in the states E xped ia has a contract with B&B.com so B&B's can only be on the site if they go through the directory. (At least that is the story I have been told by both parties.)
Differences:

• E xped ia charges the entire reservation at the time of booking.
• You do not get much of the guest data, in fact at times we only get the guest name along with the booking info. and no contact info. Other times we may get a phone number or email - never both.
• You submit a request for payment once guest checks in. (we go through B&B.com for this, it may be different in Canada)
• Commission: b.com 15% E xped ia 25-30% depending on how you sign up.
• As far as # of reservations, I think they are about even.
• Both require you to have the same or lower price as you sell directly.

This is my observation and how it works for me, personally. As b.com becomes more popular here in the states I see myself dropping E xped ia unless they improve their policies/rates with the properties..

Click to expand...

copperhead said:

• Both require you to have the same or lower price as you sell directly.

Click to expand...

Only in certain conditions. Look in detail at contract terms which give you price freedom when changing such simple terms as cancellation terms.
.

Click to expand...

souslechene said:

copperhead said:

• Both require you to have the same or lower price as you sell directly.

Click to expand...

Only in certain conditions. Look in detail at contract terms which give you price freedom when changing such simple terms as cancellation terms.

Click to expand...

copperhead said:

Hi,
We are with both. Personally I have found B.com much easier to deal with. Here in the states E xped ia has a contract with B&B.com so B&B's can only be on the site if they go through the directory. (At least that is the story I have been told by both parties.)
Differences:

• E xped ia charges the entire reservation at the time of booking.
• You do not get much of the guest data, in fact at times we only get the guest name along with the booking info. and no contact info. Other times we may get a phone number or email - never both.
• You submit a request for payment once guest checks in. (we go through B&B.com for this, it may be different in Canada)
• Commission: b.com 15% E xped ia 25-30% depending on how you sign up.
• As far as # of reservations, I think they are about even.
• Both require you to have the same or lower price as you sell directly.

This is my observation and how it works for me, personally. As b.com becomes more popular here in the states I see myself dropping E xped ia unless they improve their policies/rates with the properties..

Click to expand...

copperhead said:

Personally I have found B.com much easier to deal with.

Click to expand...

Arks said:

copperhead said:

Hi,
We are with both. Personally I have found B.com much easier to deal with. Here in the states E xped ia has a contract with B&B.com so B&B's can only be on the site if they go through the directory. (At least that is the story I have been told by both parties.)
Differences:

• E xped ia charges the entire reservation at the time of booking.
• You do not get much of the guest data, in fact at times we only get the guest name along with the booking info. and no contact info. Other times we may get a phone number or email - never both.
• You submit a request for payment once guest checks in. (we go through B&B.com for this, it may be different in Canada)
• Commission: b.com 15% E xped ia 25-30% depending on how you sign up.
• As far as # of reservations, I think they are about even.
• Both require you to have the same or lower price as you sell directly.

This is my observation and how it works for me, personally. As b.com becomes more popular here in the states I see myself dropping E xped ia unless they improve their policies/rates with the properties..

Click to expand...

copperhead said:

Personally I have found B.com much easier to deal with.

Click to expand...

B.com left me a voice mail and sent an e-mail today. I don't know a thing about them, except I've booked LOTS of accommodations in Europe through them. In the USA I usually get the best room price through the hotel's own website, but for European bookings I usually scout the hotel through it's own website, but book through b.com because it's generally considerably cheaper, and they booking process much easier and "American-like" that the hotel websites. To get the cheaper price I pay the full stay at time of booking...the hotel websites don't offer this option.
So the European places must be giving up a lot of money for b.com to make a profit and still be quite a bit cheaper than the hotel's own website. Is it like that for USA places to list with them? Do you give up most of your profit?
.

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Arks said:

Yes the charges in Europe were by the hotels when I booked by b.com, but the prices at b.com were quite a bit less than the prices listed at the hotel websites. I can only guess that the difference is because the b.com bookings were 100% up front, non-refundable while the hotel sites didn't mention that. It's the same when I book a USA room at the hotel's website. To get the best price, it's up front and no refunds.
...we had ~20-25 reservations through B.com last year
That means I would have 1 or 2. But it doesn't matter. Since they take a commission rather than a yearly fee, that's great for me. I'm glad to get 1 or 2 bookings I otherwise might not make. The 15% commission is within the neighborhood of the discount I offer in ads and through Inn Rewards, so I'm fine with that. Thanks!.

Click to expand...

Breakfast Diva said:

Arks said:

Yes the charges in Europe were by the hotels when I booked by b.com, but the prices at b.com were quite a bit less than the prices listed at the hotel websites. I can only guess that the difference is because the b.com bookings were 100% up front, non-refundable while the hotel sites didn't mention that. It's the same when I book a USA room at the hotel's website. To get the best price, it's up front and no refunds.
...we had ~20-25 reservations through B.com last year
That means I would have 1 or 2. But it doesn't matter. Since they take a commission rather than a yearly fee, that's great for me. I'm glad to get 1 or 2 bookings I otherwise might not make. The 15% commission is within the neighborhood of the discount I offer in ads and through Inn Rewards, so I'm fine with that. Thanks!.

Click to expand...

For me, the main problem is that b.com does ppc on your property's name. So what happens is that when a guest or return guest does a search for your property, the first thing on the page is the b.com listing. Most guests don't know the difference between your website and a directory. They then book on b.com and you pay a commission on a guest you would have gained through your own marketing efforts.
.

Click to expand...

Breakfast Diva said:

For me, the main problem is that b.com does ppc on your property's name. So what happens is that when a guest or return guest does a search for your property, the first thing on the page is the b.com listing. Most guests don't know the difference between your website and a directory. They then book on b.com and you pay a commission on a guest you would have gained through your own marketing efforts.

Click to expand...

Breakfast Diva said:

Arks said:

Yes the charges in Europe were by the hotels when I booked by b.com, but the prices at b.com were quite a bit less than the prices listed at the hotel websites. I can only guess that the difference is because the b.com bookings were 100% up front, non-refundable while the hotel sites didn't mention that. It's the same when I book a USA room at the hotel's website. To get the best price, it's up front and no refunds.
...we had ~20-25 reservations through B.com last year
That means I would have 1 or 2. But it doesn't matter. Since they take a commission rather than a yearly fee, that's great for me. I'm glad to get 1 or 2 bookings I otherwise might not make. The 15% commission is within the neighborhood of the discount I offer in ads and through Inn Rewards, so I'm fine with that. Thanks!.

Click to expand...

For me, the main problem is that b.com does ppc on your property's name. So what happens is that when a guest or return guest does a search for your property, the first thing on the page is the b.com listing. Most guests don't know the difference between your website and a directory. They then book on b.com and you pay a commission on a guest you would have gained through your own marketing efforts.
.

Click to expand...

Madeleine said:

Breakfast Diva said:

Arks said:

Yes the charges in Europe were by the hotels when I booked by b.com, but the prices at b.com were quite a bit less than the prices listed at the hotel websites. I can only guess that the difference is because the b.com bookings were 100% up front, non-refundable while the hotel sites didn't mention that. It's the same when I book a USA room at the hotel's website. To get the best price, it's up front and no refunds.
...we had ~20-25 reservations through B.com last year
That means I would have 1 or 2. But it doesn't matter. Since they take a commission rather than a yearly fee, that's great for me. I'm glad to get 1 or 2 bookings I otherwise might not make. The 15% commission is within the neighborhood of the discount I offer in ads and through Inn Rewards, so I'm fine with that. Thanks!.

Click to expand...

For me, the main problem is that b.com does ppc on your property's name. So what happens is that when a guest or return guest does a search for your property, the first thing on the page is the b.com listing. Most guests don't know the difference between your website and a directory. They then book on b.com and you pay a commission on a guest you would have gained through your own marketing efforts.
.

Click to expand...

Breakfast Diva said:

For me, the main problem is that b.com does ppc on your property's name. So what happens is that when a guest or return guest does a search for your property, the first thing on the page is the b.com listing. Most guests don't know the difference between your website and a directory. They then book on b.com and you pay a commission on a guest you would have gained through your own marketing efforts.

Click to expand...

We had long time guests look us up and there was b.com. They booked thru them! Thought it was our new website. I called them and asked them to cancel and I would rebook them myself. I see no reason at all to pay a commission for people who know us.
I'm kind of bummed with b.com altho DH wants to stick with them. We get a lot of book and cancel reservations. Almost all of the guests have called us first to whine about why they don't want to pay the cancellation fee so they don't want to call b.com to cancel, they want us to do it for them.. And, yes, they show up ahead of us when you do a search for either my town or me directly.
My other problem is the majority of bookings are coming in from people who live within 100 miles. I was kind of hoping to get the Euro crowd.
.

Click to expand...

Madeleine said:

Breakfast Diva said:

Arks said:

Yes the charges in Europe were by the hotels when I booked by b.com, but the prices at b.com were quite a bit less than the prices listed at the hotel websites. I can only guess that the difference is because the b.com bookings were 100% up front, non-refundable while the hotel sites didn't mention that. It's the same when I book a USA room at the hotel's website. To get the best price, it's up front and no refunds.
...we had ~20-25 reservations through B.com last year
That means I would have 1 or 2. But it doesn't matter. Since they take a commission rather than a yearly fee, that's great for me. I'm glad to get 1 or 2 bookings I otherwise might not make. The 15% commission is within the neighborhood of the discount I offer in ads and through Inn Rewards, so I'm fine with that. Thanks!.

Click to expand...

For me, the main problem is that b.com does ppc on your property's name. So what happens is that when a guest or return guest does a search for your property, the first thing on the page is the b.com listing. Most guests don't know the difference between your website and a directory. They then book on b.com and you pay a commission on a guest you would have gained through your own marketing efforts.
.

Click to expand...

Breakfast Diva said:

For me, the main problem is that b.com does ppc on your property's name. So what happens is that when a guest or return guest does a search for your property, the first thing on the page is the b.com listing. Most guests don't know the difference between your website and a directory. They then book on b.com and you pay a commission on a guest you would have gained through your own marketing efforts.

Click to expand...

We had long time guests look us up and there was b.com. They booked thru them! Thought it was our new website. I called them and asked them to cancel and I would rebook them myself. I see no reason at all to pay a commission for people who know us.
I'm kind of bummed with b.com altho DH wants to stick with them. We get a lot of book and cancel reservations. Almost all of the guests have called us first to whine about why they don't want to pay the cancellation fee so they don't want to call b.com to cancel, they want us to do it for them.. And, yes, they show up ahead of us when you do a search for either my town or me directly.
My other problem is the majority of bookings are coming in from people who live within 100 miles. I was kind of hoping to get the Euro crowd.
.

Click to expand...

Sugar Bear said:

Breakfast Diva said:

Arks said:

Yes the charges in Europe were by the hotels when I booked by b.com, but the prices at b.com were quite a bit less than the prices listed at the hotel websites. I can only guess that the difference is because the b.com bookings were 100% up front, non-refundable while the hotel sites didn't mention that. It's the same when I book a USA room at the hotel's website. To get the best price, it's up front and no refunds.
...we had ~20-25 reservations through B.com last year
That means I would have 1 or 2. But it doesn't matter. Since they take a commission rather than a yearly fee, that's great for me. I'm glad to get 1 or 2 bookings I otherwise might not make. The 15% commission is within the neighborhood of the discount I offer in ads and through Inn Rewards, so I'm fine with that. Thanks!.

Click to expand...

For me, the main problem is that b.com does ppc on your property's name. So what happens is that when a guest or return guest does a search for your property, the first thing on the page is the b.com listing. Most guests don't know the difference between your website and a directory. They then book on b.com and you pay a commission on a guest you would have gained through your own marketing efforts.
.

Click to expand...

Don't use them, but two suggestions...
Have different cancellation policies for them than direct. And have a special discount code that they can use when rebooking on your website, so if they don't see where they can put the code or it doesn't work... they know they may be in the wrong place. A business card with the code should do it.
.

Click to expand...

Sugar Bear said:

Don't use them, but two suggestions...
Have different cancellation policies for them than direct. And have a special discount code that they can use when rebooking on your website, so if they don't see where they can put the code or it doesn't work... they know they may be in the wrong place. A business card with the code should do it.

Click to expand...

[email protected] said:

Madeleine said:

Breakfast Diva said:

Arks said:

Yes the charges in Europe were by the hotels when I booked by b.com, but the prices at b.com were quite a bit less than the prices listed at the hotel websites. I can only guess that the difference is because the b.com bookings were 100% up front, non-refundable while the hotel sites didn't mention that. It's the same when I book a USA room at the hotel's website. To get the best price, it's up front and no refunds.
...we had ~20-25 reservations through B.com last year
That means I would have 1 or 2. But it doesn't matter. Since they take a commission rather than a yearly fee, that's great for me. I'm glad to get 1 or 2 bookings I otherwise might not make. The 15% commission is within the neighborhood of the discount I offer in ads and through Inn Rewards, so I'm fine with that. Thanks!.

Click to expand...

For me, the main problem is that b.com does ppc on your property's name. So what happens is that when a guest or return guest does a search for your property, the first thing on the page is the b.com listing. Most guests don't know the difference between your website and a directory. They then book on b.com and you pay a commission on a guest you would have gained through your own marketing efforts.
.

Click to expand...

Breakfast Diva said:

For me, the main problem is that b.com does ppc on your property's name. So what happens is that when a guest or return guest does a search for your property, the first thing on the page is the b.com listing. Most guests don't know the difference between your website and a directory. They then book on b.com and you pay a commission on a guest you would have gained through your own marketing efforts.

Click to expand...

We had long time guests look us up and there was b.com. They booked thru them! Thought it was our new website. I called them and asked them to cancel and I would rebook them myself. I see no reason at all to pay a commission for people who know us.
I'm kind of bummed with b.com altho DH wants to stick with them. We get a lot of book and cancel reservations. Almost all of the guests have called us first to whine about why they don't want to pay the cancellation fee so they don't want to call b.com to cancel, they want us to do it for them.. And, yes, they show up ahead of us when you do a search for either my town or me directly.
My other problem is the majority of bookings are coming in from people who live within 100 miles. I was kind of hoping to get the Euro crowd.
.

Click to expand...

I wouldn't be doing that too often as it affects your rankings if you get too many cancellations
.

Click to expand...

[email protected] said:

I wouldn't be doing that too often as it affects your rankings if you get too many cancellations

Click to expand...

Madeleine said:

Sugar Bear said:

Breakfast Diva said:

Arks said:

Yes the charges in Europe were by the hotels when I booked by b.com, but the prices at b.com were quite a bit less than the prices listed at the hotel websites. I can only guess that the difference is because the b.com bookings were 100% up front, non-refundable while the hotel sites didn't mention that. It's the same when I book a USA room at the hotel's website. To get the best price, it's up front and no refunds.
...we had ~20-25 reservations through B.com last year
That means I would have 1 or 2. But it doesn't matter. Since they take a commission rather than a yearly fee, that's great for me. I'm glad to get 1 or 2 bookings I otherwise might not make. The 15% commission is within the neighborhood of the discount I offer in ads and through Inn Rewards, so I'm fine with that. Thanks!.

Click to expand...

For me, the main problem is that b.com does ppc on your property's name. So what happens is that when a guest or return guest does a search for your property, the first thing on the page is the b.com listing. Most guests don't know the difference between your website and a directory. They then book on b.com and you pay a commission on a guest you would have gained through your own marketing efforts.
.

Click to expand...

Don't use them, but two suggestions...
Have different cancellation policies for them than direct. And have a special discount code that they can use when rebooking on your website, so if they don't see where they can put the code or it doesn't work... they know they may be in the wrong place. A business card with the code should do it.
.

Click to expand...

Sugar Bear said:

Don't use them, but two suggestions...
Have different cancellation policies for them than direct. And have a special discount code that they can use when rebooking on your website, so if they don't see where they can put the code or it doesn't work... they know they may be in the wrong place. A business card with the code should do it.

Click to expand...

Most of my repeat guests get a discount already. And most of them just call me. If they don't get a discount, they get a gift. These folks thought this was my booking engine, they had no idea I was charged when they did that.
.

Click to expand...

Madeleine said:

Sugar Bear said:

Don't use them, but two suggestions...
Have different cancellation policies for them than direct. And have a special discount code that they can use when rebooking on your website, so if they don't see where they can put the code or it doesn't work... they know they may be in the wrong place. A business card with the code should do it.

Click to expand...

Most of my repeat guests get a discount already. And most of them just call me. If they don't get a discount, they get a gift. These folks thought this was my booking engine, they had no idea I was charged when they did that.

Click to expand...

Breakfast Diva said:

Madeleine said:

Sugar Bear said:

Breakfast Diva said:

Arks said:

Yes the charges in Europe were by the hotels when I booked by b.com, but the prices at b.com were quite a bit less than the prices listed at the hotel websites. I can only guess that the difference is because the b.com bookings were 100% up front, non-refundable while the hotel sites didn't mention that. It's the same when I book a USA room at the hotel's website. To get the best price, it's up front and no refunds.
...we had ~20-25 reservations through B.com last year
That means I would have 1 or 2. But it doesn't matter. Since they take a commission rather than a yearly fee, that's great for me. I'm glad to get 1 or 2 bookings I otherwise might not make. The 15% commission is within the neighborhood of the discount I offer in ads and through Inn Rewards, so I'm fine with that. Thanks!.

Click to expand...

For me, the main problem is that b.com does ppc on your property's name. So what happens is that when a guest or return guest does a search for your property, the first thing on the page is the b.com listing. Most guests don't know the difference between your website and a directory. They then book on b.com and you pay a commission on a guest you would have gained through your own marketing efforts.
.

Click to expand...

Don't use them, but two suggestions...
Have different cancellation policies for them than direct. And have a special discount code that they can use when rebooking on your website, so if they don't see where they can put the code or it doesn't work... they know they may be in the wrong place. A business card with the code should do it.
.

Click to expand...

Sugar Bear said:

Don't use them, but two suggestions...
Have different cancellation policies for them than direct. And have a special discount code that they can use when rebooking on your website, so if they don't see where they can put the code or it doesn't work... they know they may be in the wrong place. A business card with the code should do it.

Click to expand...

Most of my repeat guests get a discount already. And most of them just call me. If they don't get a discount, they get a gift. These folks thought this was my booking engine, they had no idea I was charged when they did that.
.

Click to expand...

Madeleine said:

Sugar Bear said:

Don't use them, but two suggestions...
Have different cancellation policies for them than direct. And have a special discount code that they can use when rebooking on your website, so if they don't see where they can put the code or it doesn't work... they know they may be in the wrong place. A business card with the code should do it.

Click to expand...

Most of my repeat guests get a discount already. And most of them just call me. If they don't get a discount, they get a gift. These folks thought this was my booking engine, they had no idea I was charged when they did that.

Click to expand...

The same thing happened to me when I signed up for bb.com's booking engine. The first reservation I got was a 5 night reservation from a return guest! Here's the crazy thing. This guest is a manager at a large hotel chain. Even he wasn't aware of the difference of booking directly on our website and the bb.com book it now. When I called him and told him the commission we would have to pay, he was stunned. He cancelled his bb.com reservation and booked directly with us. I gave them a really nice gift for doing so.
The next two bookings I got from bb.com were the same thing...repeat guests. At that point I refused to load any availability on their booking engine and cancelled after a year.
If b.com stopped doing ppc on my property name, I would join them in a heartbeat!
.

Click to expand...

Breakfast Diva said:

The same thing happened to me when I signed up for bb.com's booking engine. The first reservation I got was a 5 night reservation from a return guest! Here's the crazy thing. This guest is a manager at a large hotel chain. Even he wasn't aware of the difference of booking directly on our website and the bb.com book it now. When I called him and told him the commission we would have to pay, he was stunned. He cancelled his bb.com reservation and booked directly with us. I gave them a really nice gift for doing so.
The next two bookings I got from bb.com were the same thing...repeat guests. At that point I refused to load any availability on their booking engine and cancelled after a year.
If b.com stopped doing ppc on my property name, I would join them in a heartbeat!

Click to expand...

Madeleine said:

Breakfast Diva said:

Madeleine said:

Sugar Bear said:

Breakfast Diva said:

Arks said:

Yes the charges in Europe were by the hotels when I booked by b.com, but the prices at b.com were quite a bit less than the prices listed at the hotel websites. I can only guess that the difference is because the b.com bookings were 100% up front, non-refundable while the hotel sites didn't mention that. It's the same when I book a USA room at the hotel's website. To get the best price, it's up front and no refunds.
...we had ~20-25 reservations through B.com last year
That means I would have 1 or 2. But it doesn't matter. Since they take a commission rather than a yearly fee, that's great for me. I'm glad to get 1 or 2 bookings I otherwise might not make. The 15% commission is within the neighborhood of the discount I offer in ads and through Inn Rewards, so I'm fine with that. Thanks!.

Click to expand...

For me, the main problem is that b.com does ppc on your property's name. So what happens is that when a guest or return guest does a search for your property, the first thing on the page is the b.com listing. Most guests don't know the difference between your website and a directory. They then book on b.com and you pay a commission on a guest you would have gained through your own marketing efforts.
.

Click to expand...

Don't use them, but two suggestions...
Have different cancellation policies for them than direct. And have a special discount code that they can use when rebooking on your website, so if they don't see where they can put the code or it doesn't work... they know they may be in the wrong place. A business card with the code should do it.
.

Click to expand...

Sugar Bear said:

Don't use them, but two suggestions...
Have different cancellation policies for them than direct. And have a special discount code that they can use when rebooking on your website, so if they don't see where they can put the code or it doesn't work... they know they may be in the wrong place. A business card with the code should do it.

Click to expand...

Most of my repeat guests get a discount already. And most of them just call me. If they don't get a discount, they get a gift. These folks thought this was my booking engine, they had no idea I was charged when they did that.
.

Click to expand...

Madeleine said:

Sugar Bear said:

Don't use them, but two suggestions...
Have different cancellation policies for them than direct. And have a special discount code that they can use when rebooking on your website, so if they don't see where they can put the code or it doesn't work... they know they may be in the wrong place. A business card with the code should do it.

Click to expand...

Most of my repeat guests get a discount already. And most of them just call me. If they don't get a discount, they get a gift. These folks thought this was my booking engine, they had no idea I was charged when they did that.

Click to expand...

The same thing happened to me when I signed up for bb.com's booking engine. The first reservation I got was a 5 night reservation from a return guest! Here's the crazy thing. This guest is a manager at a large hotel chain. Even he wasn't aware of the difference of booking directly on our website and the bb.com book it now. When I called him and told him the commission we would have to pay, he was stunned. He cancelled his bb.com reservation and booked directly with us. I gave them a really nice gift for doing so.
The next two bookings I got from bb.com were the same thing...repeat guests. At that point I refused to load any availability on their booking engine and cancelled after a year.
If b.com stopped doing ppc on my property name, I would join them in a heartbeat!
.

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Breakfast Diva said:

The same thing happened to me when I signed up for bb.com's booking engine. The first reservation I got was a 5 night reservation from a return guest! Here's the crazy thing. This guest is a manager at a large hotel chain. Even he wasn't aware of the difference of booking directly on our website and the bb.com book it now. When I called him and told him the commission we would have to pay, he was stunned. He cancelled his bb.com reservation and booked directly with us. I gave them a really nice gift for doing so.
The next two bookings I got from bb.com were the same thing...repeat guests. At that point I refused to load any availability on their booking engine and cancelled after a year.
If b.com stopped doing ppc on my property name, I would join them in a heartbeat!

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One of the many reasons I did not sign up for this 'feature'. We get a lot of guests who say they found us on bb.com. Why should I then pay another $100 for the reservation?
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Madeleine said:

Breakfast Diva said:

The same thing happened to me when I signed up for bb.com's booking engine. The first reservation I got was a 5 night reservation from a return guest! Here's the crazy thing. This guest is a manager at a large hotel chain. Even he wasn't aware of the difference of booking directly on our website and the bb.com book it now. When I called him and told him the commission we would have to pay, he was stunned. He cancelled his bb.com reservation and booked directly with us. I gave them a really nice gift for doing so.
The next two bookings I got from bb.com were the same thing...repeat guests. At that point I refused to load any availability on their booking engine and cancelled after a year.
If b.com stopped doing ppc on my property name, I would join them in a heartbeat!

Click to expand...

One of the many reasons I did not sign up for this 'feature'. We get a lot of guests who say they found us on bb.com. Why should I then pay another $100 for the reservation?

Click to expand...