Creating WOW Product Experiences

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10/07/2008

Creating WOW Product Experiences

Another great article by Michael Hyatt. Worth thinking about...

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07/23/2008

As you know we have a couple of Amish communities near here. Some of the ones that were working on our place, are now working up the street so every morning, about the time guests are sitting on the porch with their morning coffee, the Amish horse and buggy go riding by the front of the B&B. My guests are ALWAYS delighted! Then the horse and buggy go back past on their way home often as guests are checking in. 

Our guests always say "Did you stage that? Did you pay them to come by right at this time?" They love it! 

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Breakfast Diva's picture
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05/26/2009

Good one JB. It's so easy for us as innkeepers to get bogged down in the everyday (especially during busy seasons), that we forget that our guests should/could/do experience a 'wow' moment or two, whether it's at our inn or our area.

Yesterday, I know a wow moment happened for 1 couple here. We had Brits who live in a big city enjoying eating their breakfast on their deck and along came 2 deer and their 3 fawns. The deer that make their home on our property are not afraid of people. The guests were able to get very close to the deer family. It was definitely a WOW moment for them as they took picture after picture up close and personal.

Sometimes WOW moments happen when you least expect it. Their happiness gave me happiness...it doesn't get much better than that!

 

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Breakfast Diva wrote:

Sometimes WOW moments happen when you least expect it. Their happiness gave me happiness...it doesn't get much better than that!

 

And it's that what life is all about?!

yes

 

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This article really moved me. It is something I am trying to always get across to bloggers, stop posting "program announcements" and share experiences! We are in the people business.

I do social media marketing for our state parks, from the article above I put this together. I get paid for it, and needed something to write about, so it was timely!  You will want to read the park goers comments I included in the article, down to the last one, it really left a lump in my throat. Smiling  For most of the park staff it is a job just like our B&B's are a job. We lose sight of how important the experiences are that we can help create.

(I mention this as our park marketing specialists are supposed to blog and it is rarely from the heart, always just "do this or do that" we have eNews for that sort of thing, or the events database.

When was your last WOW moment?

Madeleine's picture
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09/29/2011

Family here a couple of weeks ago told me their mom was celebrating her 90th b'day so we bought the cake and put it in her room. They were quite tickled.

Guests last night took all the kiddie yard toys and played with them. So I guess they were happy with that. Sounded like it anyway.

But, right now? No wow. I am exhausted. I get thru the rooms and the laundry and I fall asleep. Had an anniversary here I wanted to acknowledge but I was too dang tired to even run to the store for anything. We'll be very happy when this week is over.

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Highlands John's picture
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Worth visiting the listed places too, but do east Loch Ness (south) , not west. wink

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