Ever just feel like breaking down and crying?

69 replies [Last post]
Madeleine's picture
Offline
Joined:
09/29/2011

We are exhausted, physically, mentally & emotionally. This is the time of year we get bad reviews. I am not fit to answer the door before 3 PM. I HAVE to sit down and eat lunch and just veg for a little bit.

Walk past the window upstairs and see someone trying the doorknob at the inn entrance. Then putting his shoulder to the door and banging it. No, it doesn't open, it's locked. There is a sign.

Person gets on the phone and calls us. Tells me he is standing on the porch. I tell him check in is at 3 and he gives me grief, gets snarky with me. Another guest a few minutes later and they have parked themselves in the yard. DH has to go out to get FOOD. He doesn't want to go. He doesn't want to have to tell them they can't check in yet, that he is leaving.

I want to sit down and cry. Seriously. I am one more crappy guest comment away from a complete meltdown. (And subsequent trashing on TA and/or Yelp.)

OK, I am now breathing deeply. And SO looking forward to FOUR days off next week.

__________________

Everyday, for good or ill, we intersect with some else's story and become a part of it.

 

Aussie Innkeeper's picture
Offline
Joined:
01/16/2010

Thanks! It's nice to know someone has my back. 

No guests last night, but 3 check-ins today and I've got to get to the grocery store, wait for the coffee guy and go to the bank and the post office. This is NOT a day off!!

Last night, had a call for a room. NOPE, sorry. 

__________________

Lynne
Queen of Everything!

 

Aussie Innkeeper's picture
Offline
Joined:
01/16/2010

So, what DO you consider a 'day off'? I say it's when I actually have two days in a row without guests. Like today, for example, I just did the last of the check-outs, and everyone is gone. No guests tonight, but I still had to serve breakfast this morning, clean that up, clean rooms, do laundry and such. Then be all ready for guests checking in tomorrow. So, NOT a day off. DH does not agree. 

 

Madeleine's picture
Offline
Joined:
09/29/2011

Aussie Innkeeper wrote:

So, what DO you consider a 'day off'? I say it's when I actually have two days in a row without guests. Like today, for example, I just did the last of the check-outs, and everyone is gone. No guests tonight, but I still had to serve breakfast this morning, clean that up, clean rooms, do laundry and such. Then be all ready for guests checking in tomorrow. So, NOT a day off. DH does not agree. 

 

I'm with you - it has to be 2 days in a row for all the reasons you mention. And even at that it still is not 'time off' unless you leave the inn and go away.

Otherwise you go and do all the office and laundry tasks!

Breakfast Diva's picture
Offline
Joined:
05/26/2009

Madeleine wrote:

Aussie Innkeeper wrote:

So, what DO you consider a 'day off'? I say it's when I actually have two days in a row without guests. Like today, for example, I just did the last of the check-outs, and everyone is gone. No guests tonight, but I still had to serve breakfast this morning, clean that up, clean rooms, do laundry and such. Then be all ready for guests checking in tomorrow. So, NOT a day off. DH does not agree. 

 

I'm with you - it has to be 2 days in a row for all the reasons you mention. And even at that it still is not 'time off' unless you leave the inn and go away.

Otherwise you go and do all the office and laundry tasks!

AGREED! 2 days of no guests equal a day off.

Highlands John's picture
Offline
Joined:
04/16/2010

Absolutely. yes

__________________

If you wanted hotel facilities you should have booked a hotel and paid hotel prices!!!

 

Aussie Innkeeper's picture
Offline
Joined:
01/16/2010

Today, within hours, I received several reservations to knock out the two only possible days I could have to myself till the end of the month. Next target date: October 16th. WWWWAAAAAHHHHHHH!!!!crying

Madeleine's picture
Offline
Joined:
09/29/2011

We had a day like that a couple of weeks ago. Day sat empty forever. Then I got 5 rooms for a total of 9 room nights in the course of a few hours. That put us over the top for the best August ever and then we took 5 days off.

TinaC's picture
Offline
Joined:
09/21/2008

How about creating a welcome area (porch, outdoor gazebo, sitting room or similar) for those early guests to hang out in while they wait for inn to open.  Leave out booklets (with your hours of operation lol), nearby dining, shopping, tourist suggestions.  This will give a welcome feel to initial impression of your property and perhaps they'll venture out, amuse themselves a while per:  suggestions.

 

From a guest's POV, sometimes we've a wicked time running from work, packing, closing up house, taking care of pets etc. and are frazzled even before we set out.  Then there's the long distance traveling and a journey that is aggravating, traffic unpredicatable and we are just so happy to get to our destination.  Now, if there's a little porch-y thing available, (a couple chaise lounges to fall asleep on) that would be great.

 

Or hire a part time person just to meet and greet for a few hours and pitch in with cleaning rooms.  Will take a little stress off you.  Might be worth it.  yes

 

In any business, without those bothersome guests, customers, there'd be no business.

__________________

Sponsor of Country Inn, B&B Day - 1st Sun. in Oct.

Screenwriter, producer & author of Country Inn, Dead & Breakfast series.

 

gillumhouse's picture
Offline
Joined:
05/22/2008

TinaC wrote:

How about creating a welcome area (porch, outdoor gazebo, sitting room or similar) for those early guests to hang out in while they wait for inn to open.  Leave out booklets (with your hours of operation lol), nearby dining, shopping, tourist suggestions.  This will give a welcome feel to initial impression of your property and perhaps they'll venture out, amuse themselves a while per:  suggestions.

From a guest's POV, sometimes we've a wicked time running from work, packing, closing up house, taking care of pets etc. and are frazzled even before we set out.  Then there's the long distance traveling and a journey that is aggravating, traffic unpredicatable and we are just so happy to get to our destination.  Now, if there's a little porch-y thing available, (a couple chaise lounges to fall asleep on) that would be great.

Or hire a part time person just to meet and greet for a few hours and pitch in with cleaning rooms.  Will take a little stress off you.  Might be worth it.  yes

In any business, without those bothersome guests, customers, there'd be no business.

Tina, we are not dumping on you, just explaining from an innkeeper view.  The travelers DO think on the line you stated.  Guests who arrive within the parameters are not bothersome guests - it is the few who think the rules do not apply to THEM who are bothersome. We want to be able to greet our guests as smiling hosts, not as rushed and frazzled worker bees. It is not the problem of the innkeeper if guests do not plan a relaxing trip. I have personally done the "marathon" travel due to time/distance constraints and it is not fun, but it is not the concern of the hotelier or innkeeper that I have the problem - their concern is that the room is there and ready at the appointed time as given on their web site and advertising materials.

TinaC's picture
Offline
Joined:
09/21/2008

I know that, Gillumhouse.  No offense taken.  Not dumping on you either but just as it's not innkeepers' concern whether guests have a fine journey, guests are paying and it's not their concern if hosts are frazzled.  Again, it's a give and take.  Works both ways.  smiley

Flower's picture
Offline
Joined:
06/19/2011

From a guest's POV, sometimes we've a wicked time running from work, packing, closing up house, taking care of pets etc. and are frazzled even before we set out.  Then there's the long distance traveling and a journey that is aggravating, traffic unpredicatable and we are just so happy to get to our destination

 

Here is my take on your stress level. Why not hire or give a job to your partner. To make your travel less stressful. Let him or her pack all the cloths that is needed. Take the pet and get it ready to drop off to a friend or family member or a pet kennel. Then it is not only you getting ready.

Now comes the journey. When doing a long journey why not break it up so it is not so long. At the most we are only in a car for 4 hours then we stop and smell the roses. Relax and look and see what is around us and enjoy our break. So when we get to our destination we are not stress or rushing our host to have a room ready before our schedule time.

Or not call your host as you are late and now leave your host wondering if they are going to be able to get a wee bit of time to put up their feet and relax before retiring for the night or doing a wee bit of prep for breakfast  so your host is not so rushed in the morning.Before retiring for the night. We all have things to do morning till night.

Now comes the big crunch even hotels and motel not always let you in early as they are busy cleaning their rooms also. Yes there is a lobby far removed from the main area so you are not in the way of those that are leaving with far to many suite cases.

Remember part of a holiday is planning one that is not to far away so you are not feeling the pressure to get to your destination in a rush. It is time to take time and slow it down.

Tina  it just another side of the story not picking on you as such . Just wished more people would just plan a head so they are not in such a hurry and come to us when it is their appointed time.

__________________

Flower

 

TinaC's picture
Offline
Joined:
09/21/2008

If we're running late, we call our hosts and tell them so.  Never arrived early as we realize there is check in time we agreed to.  In fact, one B&B we booked at had us wait outside in hot FL sun even when host said he'd be there at specific time to check us in; when we got there, nada.  No note, nothing.  His wife was very apologetic.  Then it was to be a no-smoking property only to find the revelers who had our room the nights before, smoke like fiends and the room reeked of smoke.  There I was getting over bronchitis.  Did we complain, "sue" them?  No.  Not all guests are PITA's.

Not necessarily you, but sometimes guests also have to put up with stuff.  Not picking on you either but in any relationship (and it is a relationship) there is a give and take. 

Flower's picture
Offline
Joined:
06/19/2011

How awful ! for you .Really. I am sorry you had to experience that.  I guess there is always a reason for every thing.  And every thing in it's own time. Just some times life catches you off guard and nobody likes that at any time. On either side of the fence. So I guess it takes tolerance on both sides of the coin.

I am a rather arrive early person. Hate to be late ever! But never go to B&B early I like to explore where I am first.

 Our time to unwind from the drive if it was a bad traffic. Need time to smile and be pleasant to our hosts . My first thing after getting out of the car Is coffee so we stop and look for coffee shop. Awww then it is enjoyed like no other time {well maybe in the morning too}. Pure gold I say . Then when finished  and the correct time it is off to hosts house and ready to meet the world. Life always looks better after a cuppa .wink
 

TinaC's picture
Offline
Joined:
09/21/2008

Coffee, definitely, Flower.  yes

Madeleine's picture
Offline
Joined:
09/29/2011

TinaC wrote:

Not necessarily you, but sometimes guests also have to put up with stuff.  Not picking on you either but in any relationship (and it is a relationship) there is a give and take. 

We had guests the other day who said, 'You know how you talk about your bad guests? We talk about bad innkeepers.'

They were at a B&B where they could not bring the 'early morning coffee' into the dining room for breakfast. Huh? What? The reason? The early morning coffee mugs did not match the breakfast service and it would make the 'whole breakfast look wrong'.

Madeleine's picture
Offline
Joined:
09/29/2011

TinaC wrote:

Or hire a part time person just to meet and greet for a few hours and pitch in with cleaning rooms.  Will take a little stress off you.  Might be worth it.  yes

 

In any business, without those bothersome guests, customers, there'd be no business.

We went thru 2 housekeepers this summer, walked off the job when we were running 100% occ. There was NO time to even put an ad online much less waste effort replying back to losers who just needed to tick a box on their unemployment form, try to schedule interviews and then train someone.

As for letting tired guests fall asleep in the living room or on the porch while other guests are trying to enjoy the last of their stay? Do they now feel rushed to vacate because these poor schlubs want a bathroom break, shower and a snooze? And trying to hustle out the entitled jerks who thought check-out was 'whenever we got our Potty Mouth (auto filter) together' so we can actually let the next guests in really does take a toll.

Not to mention that they are showing up DURING breakfast. That's piss poor planning and not my problem.

However, the crazy season (August) is behind us. I am relaxed, getting out of the house again, going out for drives and to lunch with friends and I can be a gracious host once again. Check-in at 1? Not a problem.

TinaC's picture
Offline
Joined:
09/21/2008

August is over and you can breath.  Good job!  Inn-joy! wink

gillumhouse's picture
Offline
Joined:
05/22/2008

As CH said - they want IN. They want the bathroom - NOW.  They want the room - NOW. I am here, I want my room and I do not care if it is 9 AM or 11 AM and check-in is at 3 PM. NOW!!

All the activities you describe to get ready to leave and then get to the destination are LATE arrival things rather than early. I DO understand all that as I used to travel with 4 or 5 kids + DH and guess who got to do the packing., load the vehicle, and take care of all details. I still get to do all that and more but that all makes for late departure (in the old days with kids I tried to leave at 4 AM so the animals would sleep for a few hundred miles).

And hiring someone extra is another kettle of fish. Wages + taxes + FICA + unemployment + regulations + hoping they will not say the wrong thing to the right people........ 

It sounds like a simple solution but for an innkeeper it is a no win. There goes profit or even "break-even" (with extra hire), last night's guest is still having breakfast or just getting ready to leave the room, and Mr. & Mrs. WANT-IT-NOW expect to walk in to the room they saw on the Internet, not the room vacated 2 minutes ago. My property is not large enough to gardens (only good on sunny days  unless in the heat of summer and then no thank you) and that is why we hide from early arrivals. 

PS: To those who say in the UK wait 15 minutes and the weather will change - here we say wait 5 minutes.

TinaC's picture
Offline
Joined:
09/21/2008

I guess there are some who do not get B&B, inns.  They are thinking on hotel, motel regs and if that's what they want, well, there's Motel Six or whatever. 

 

I'm looking at the inn-dustry from a worker bee/inn-thusiast POV and cut the hosts slack where I can.  I even bring hosts a gift when I stay at a property.  I try to be a guest that will be welcomed back.  smiley

Joey Camb's picture
Offline
Joined:
04/02/2010

You have clearly never been to the UK - it can be sunny and nice one minute and thrash it down the next

this is what we are having made for our front as a replacement for the old style canopy we have now will look excellent!

__________________

Don't mess with me today or I will kill you!!!!

 

Madeleine's picture
Offline
Joined:
09/29/2011

I need a canopy of any kind!

Highlands John's picture
Offline
Joined:
04/16/2010

camberleyhotelharrogate@yahoo.co.uk wrote:

You have clearly never been to the UK - it can be sunny and nice one minute and thrash it down the next

As I said to guests yesterday morning "If you don't like the British weather just wait 15 minutes"

Offline
Joined:
06/24/2008

TinaC wrote:

How about creating a welcome area (porch, outdoor gazebo, sitting room or similar) for those early guests to hang out in while they wait for inn to open.  Leave out booklets (with your hours of operation lol), nearby dining, shopping, tourist suggestions.  This will give a welcome feel to initial impression of your property and perhaps they'll venture out, amuse themselves a while per:  suggestions.

 

From a guest's POV, sometimes we've a wicked time running from work, packing, closing up house, taking care of pets etc. and are frazzled even before we set out.  Then there's the long distance traveling and a journey that is aggravating, traffic unpredicatable and we are just so happy to get to our destination.  Now, if there's a little porch-y thing available, (a couple chaise lounges to fall asleep on) that would be great.

 

Or hire a part time person just to meet and greet for a few hours and pitch in with cleaning rooms.  Will take a little stress off you.  Might be worth it.  yes

 

In any business, without those bothersome guests, customers, there'd be no business.

Tina, thank you for coming here and giving your POV.  Yes, most of us have front porches or beautiful gardens with areas to relax and there are a few that would take the mention of that and make it work but most want IN, they do not want to sit outside.  Meanwhile we are inside trying not to be visible while we are bringing down piles of dirty linens and such.  

And hiring someone - believe me I wish I could at times.  But if I hired someone it would be for them to clean and me to meet and greet!!!  Why would I want to give the cushy job to the hired help?  And trying to find help to work a couple hours here or there is impossible.  We don't have to be at capacity to have early arrivals, it can happen at any time - and does.   

Proud Texan's picture
Offline
Joined:
05/30/2008

It sounds like some of you should consider getting out of the business.

If you're not happy and stressed most of the time, you should consider another way to make a living or modify the way you do things so that you're not stressed.  Are you creating your own problems by how you do things or do carry a PITA curse? 

Life is to short to be as miserable as what some are indicating you are.  If it's no longer bringing you joy, then do something else.  

DW and I have had this discussion.  If this starts becoming a strain on our physical or mental health or our marriage,  We'll modify how we operate or just stop.  It's not worth it.

Breakfast Diva's picture
Offline
Joined:
05/26/2009

Sorry PT, but I think you're really off base here. Having 2 rooms in retirement is far different than a lot of folks here who have many more rooms, more occupancy, live off the income and have different stresses.

Just because we want to scream or cry or whine how tired we are or vent about the PITAs in our busy season doesn't mean we hate what we're doing. Just sell it you say? Change your life if you don't like it? There are several here who have been trying to do that for years! Easier said than done.

 

 

Proud Texan's picture
Offline
Joined:
05/30/2008

Maybe so. I'll shut up.  I really did not mean to cause offense.  I've been in some very dark places during my life,  I'm honestly concerned for the well being of others seemingly heading in that direction.

I'm not saying to quit unless that's you're best option. I just know from life experience, if you don't like something, sometimes change becomes necessary.  Sometimes that change is from the inside.

 

TinaC's picture
Offline
Joined:
09/21/2008

Proud Texan, where's your B&B, Inn?  Maybe I looked in the wrong place but I'd love to see it.

Joey Camb's picture
Offline
Joined:
04/02/2010

Never shut up darling "we love you"!!!!heart

Breakfast Diva's picture
Offline
Joined:
05/26/2009

Proud Texan wrote:

Maybe so. I'll shut up.  I really did not mean to cause offense.  I've been in some very dark places during my life,  I'm honestly concerned for the well being of others seemingly heading in that direction.

I'm not saying to quit unless that's you're best option. I just know from life experience, if you don't like something, sometimes change becomes necessary.  Sometimes that change is from the inside.

 

No need to shut up PT, we all come at this from a different place and circumstance. Sometimes just a little compassion is needed and I think that's what this thread was all about.  wink

Joey Camb's picture
Offline
Joined:
04/02/2010

I am lucky as have B&B friends in my town many only 5 mins walk away who's door is always open for a coffee and a grump about the gorilla! It isn't easy when your family doesn't understand (I have a B&B family so they are cool but I appreciate many don't) and chums that do - I very much appreciate that I am spoilt - what if you are the only B&B in your town? struggling on your own? wondering if it is only you with these problems? that's what its all about - plus hopefully someone will say "yes I had fake tan on my sheets to - what you need to do is put on cheap shaving foam then a cool wash" and so on it just helps to know you aren't alone and its not only you.

Also I believe in having a bit of a stomp about or gym work out or power walk or something - just generally get out and about - its the being couped up in the house that makes it worce as well

Madeleine's picture
Offline
Joined:
09/29/2011

Geez Louise PT. Did you NEVER work in a job that had some stress? Was every job a walk in the park or you quit because it was too hard?

Lighten up already.

Maybe someday you will get hit with a bad patch. That's what we're here for. SUPPORT.

 

Joey Camb's picture
Offline
Joined:
04/02/2010

My worst job was with a finance company which was insurance and savings plans -worked in the call centre dealing with correspondence - the rate of people off sick was cronic people just hated going into work, I was downsized and never looked back! id already been looking for a job and it got me back into hospitality and the job that 99% of the time I love. Ive been pretty lucky lately (she says jinxing it all) but weve been doing a lot of renovations, carpet changes etc before the next busy section and its physically knackered us + problems with the idiot tenants next door which keep waking us up at night - so the fact we are so physically tired means our fuse is a bit short.

Plus I have a pretty much photographic memory for when regulars come down for breakfast etc - but I forget that DH doesn't so I knew 10 people would be in the door for breakfast about 8am - he didn't have a clue - so we have made an agreement that when It comes to guests I have to work on the principle that he has no clue what is going on and plan accordingly!

gillumhouse's picture
Offline
Joined:
05/22/2008

My worst job was frying donuts at a bakery. The boss askd me if I was preggers because I ralphed evey morning. It was the smell of the oil. Preggers did not happen for almost another 10 years

Proud Texan's picture
Offline
Joined:
05/30/2008

That's what I WAS doing, offering support.  

You sound like you're about to slash your wrists sometimes.  If you're so friggin miserable, why don't you change your situation?

I've had bad patches in my life.  To get out of them I had to adapt or make major changes. If you do things the same way and get the same results, nothing will ever change.

 

 

Aussie Innkeeper's picture
Offline
Joined:
01/16/2010

I know exactly how you feel. I've got 5 rooms and I do them all myself. I'm also the chef, laundress, bottle-washer, marketing manager and decorator. I just realized that my last day off was sometime the 2nd week of July. If anyone is counting, that's almost 8 weeks. Aug - Oct are our really busy months here. I do know that I'll get a day off in November because I've marked it out to attend our state B&B conference. Does that count? 

Innkeep's picture
Offline
Joined:
06/04/2008

Aussie Innkeeper wrote:

 I do know that I'll get a day off in November because I've marked it out to attend our state B&B conference. Does that count? 

No

Offline
Joined:
05/30/2008

YES!  When the days when I felt that way outnumbered the good days, I knew I had to close the business.  Just couldn't do it on my own anymore...

But, I know it's not exactly the same for you. 

Just recently read this article and it explained a lot about myself to me - how I'm really an introvert (when I always thought I was an extrovert!).  I need some time to myself every day. 

I'm now so over this city and constantly trying to get city officials to do the right thing by our neighborhood, that I feel like crying every day.  It's a different form of feeling trapped.

All I can say is to make the most of the few "free"days that you have and cherish time with those that you care about.  ((((((hugs)))))

 

__________________

People don't notice whether it's winter or summer when they're happy.
~ Anton Chekhov

 

Offline
Joined:
06/24/2008

{{{hugs}}}  I feel you stress echoing through your words.  Take those 4 days and rest. 

I know how difficult it is to think through a solution to a stressful situation while you are in one.  Talk with DH and promise to discuss this in detail during your off season.  Have a good back up plan for if your housekeeper doesn't work out.  So you will not feel this stress again next August. 

Offline
Joined:
07/23/2008

I'm sorry Maddie, it does get better as we know. It's just difficult when we are in the thick of it.... Hang in there. 

__________________

Sunshine

 

Joey Camb's picture
Offline
Joined:
04/02/2010

I had this yesterday - my parents are usually my back up but my father has got travelling kidneystones and at any time they can get really bad and he has to go into hospital for a pain shot - most of the time he is fine and has been for a week but it could be any time so I can't leave the 2 of them in charge to have a break as he could need to be taken to hospital at any time - his lazer surgery is booked for the 6th Sept so its not much longer.

(1) ruddy vacume for first landing broke so we have to either buy a new one or pay for repairs - while its at the shop have to lug the other ones about which are really heavy!

(2) we have a house we rent out - rent basically pays the bills and not much over - tenant went to visit his daughter and spent all his rent money

(3) super depressed as Mother in law is trying to buy a new place on a very limited budget - she doesn't drive so DH and I are trying to view as many places as possible to save waisting time of hers viewing places that are completely unsuitable as every month she is renting is waisting money - she got right to the gate with the perfect property and it all fell through - so we are all really down about it.

(4) My parents had a bad cold (or something needed 3 lots of antibiotics to get it shifted) told them not to come here and give it to us - so my mum came right round and gave it to us - we have now had it 3 weeks and its giving me cronic earache at night for the last 3 nights - was so crashed out check in's be damned went to sleep yesterday afternoon with the bell next to us! was so crashed!

(5) plumbers have let us down on room 3's new bathroom so all parts are everywhere - huge sheets of wetboard on the top landing - looks really bad and they can't do it till the 16th of September - so really cross!

(6) - all the guests have been nice though!

Silverspoon's picture
Offline
Joined:
10/16/2011

I feel your pain...been there many times myself.  It really kills me to block out days in high season, but I have learned that it is essential to have some down-time if we are going to continue to be innkeepers.  So this week we were "guest-free" for 3 nights...sigh.  Full house tonight, through Labor Day weekend, but at least I'm not so worn out and bi**chy that I can't make it through with a smile.  

Hang on!  Soon you'll have some time to yourself.broken heart

__________________

Gardens are not made by singing "Oh, how beautiful" and sitting in the shade.
Rudyard Kipling (1865-1936)

 

Offline
Joined:
07/29/2012

Yes, we feel your pain, too and I concur that it is necessary to block out some time for yourself.  We just blocked out four days last week after the Labor Day weekend and just chilled!  The height of the high season is when all the very real stresses of constantly interacting and waiting on people especially if you live in your B&B -  begins to exact its toll! Nobody can wait on people in their own space 24/7/360 without a break!  Innkeepers are a kind of care-giver and we all too often forget to care for ourselves!!  It's easier with two people on the job - I'll say to my husband, "I'm out of Customer Service, it's YOUR turn!" And bless 'im, he does the same.  So, block out 2 or 3 days, run that bath, light those candles, pour that wine and meditate that life is Good.

Madeleine's picture
Offline
Joined:
09/29/2011

innerpeace wrote:

 I'll say to my husband, "I'm out of Customer Service, it's YOUR turn!"

Exactly! The tough part is when we both say that at the same time!

Willowpondgj's picture
Offline
Joined:
06/06/2008

DH says you are my soul-sister...I love you. heart crying

gillumhouse's picture
Offline
Joined:
05/22/2008

Last week, by the time the grands left DH was setting my teeth on edge as he did his usual asking me a question I have absolutely no way of knowing the answert and then asking for more info. I just TOLD YOU I do not know!! That is standard for him and i usually just grit my teeth. Nut after 4 days of grandchildren who did not fall far from THAT "apple tree" I was ready to look for Tide, Hefty bags, AND cement! For me it is DH that drives me over the edge. We have had so few PITAs in our 18 years of operation that it is not guests who get to me. Also I do not have 6 to 8 rooms full all the summer and fall. Had 2 rooms last night and both rooms chose the same breakfast time thank goodness - 7:30.

DH had a thingy removed from the side of his head yesterday so I am in the middle of the whine whine whine season. (No wine in the house unfortunately.) With luck it will be better tomorrow or I will be ready to hand him his head!

Generic's picture
Offline
Joined:
02/24/2011

Do I know this particular problem.... How long has that been there? Ugh! 

__________________

Permission to quote in whole or in part, other than usage on this forum, is entirely forbidden.

 

gillumhouse's picture
Offline
Joined:
05/22/2008

It has been there a while.  It was non-cancerous so it was to be taken off at the office. By the time he got in to do the procedure, the flakey had started to clear and doc almost decided to "keep an eye on it" when DH said, "I  can feel the lump" and pinpointed it for the doc. He felt it too and dug it out. About 3 inches of stitches pulled tight at side of forehead just above cheek bone. He said it hurts to blink. Tomorrow will be better but I will hear a blow-by-blow of it for the next month.

For all his whining about everything one wonders why he keeps going to the docs. I know he hurts all the time which is why I cannot figure out why he seems to want to live forever. (I think it is the constant negativity that gets me down. The Artistic Temperment is the Artistic Temper Tantrum!)
 

Generic's picture
Offline
Joined:
02/24/2011

Yeah, sometimes. Someone who shall remain nameless was about to tell a guest that they could have a late checkout. I'm behind the door out of sight of the guest and they get a glare from me.... and realizes that their life is at danger if they says yes.

Have you tried changing your sign to something like: 

Rooms are ready only at 3PM.
Early check-in is available for $50.
Please ring bell for $50 early check-in.
(At least this way, you have the money to go out for dinner)

The Wicked Witch of the West is on duty until 2:59PM, ring at your own risk.
Cheerful innkeeper available from 3PM on.

We are at the supermarket and will be back at 3PM.
In case of emergency, please find us at the supermarket.

We are at the locksmith getting keys for the door made.
We will be back at 3PM.

Rooms are ready at 3PM. Answering the door will delay out ability to have the room ready on time for everyone.

Try a number of signs and see what works. A little humour doesn't hurt. And neither does something suggesting that there is an early check-in fee. This way they understand that they might have to pay to check-in early. Then again, sometimes when the room is ready it's nice to get it out of the way. But sometimes I just answer the door, say that the room isn't normally ready until 3PM, but you can leave your luggage if you want, but then the room won't be ready until at least 3:15PM. Luggage must be left in unsecured public areas because the room must be clear for housekeeping to work efficiently.

Madeleine's picture
Offline
Joined:
09/29/2011

This is the second iteration of the sign. The first one was breezy and welcoming saying we were getting things ready for 3 PM check-in, see you then, blah blah blah.

I would say that 75% of the people who I saw go to the door and look at that sign proceeded to ring the bell. Including a family that arrived in four cars and EACH car group rang the bell.  Even tho they were all standing in the dirveway talking to each other every one of them had to try the bell.

I've had better luck with what we are calling our 'unwelcome' sign. This person today just thinks who he is. He is a boundary pusher, an instigator, a troll. Won't be surprised to find him in the kitchen.

When shown to his room, he pointed to the hallway bathroom (only for one room) and started saying, 'You told me you didn't have a public bathroom, what do you call that? That's a public bathroom!!!'

DH had to explain, then he went, got the key and locked the door. I hope the guests in the room with the hall bath took our advice and locked it up again after they arrived.

Generic's picture
Offline
Joined:
02/24/2011

I would actually put a sign on the hallway bathroom that read "Private" (not employees only, of course.)

But a sign saying that early check-in is $50 would likely be enough. Maybe a sign that says:

$50 (in 72 point lettering)
early check-in is available!

Please ring the bell to accept our $50 early check-in fee, no exceptions
Otherwise we will be every so thrilled to see you back after after 3 PM when regular check-in starts.

The bigger the amount, the more attention that it will get. Or print a copy of a $50 bill to get their attention. They will certainly look at a $50 bill attached to the door Smiling

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.