Last cleaning time?

13 replies [Last post]
Madeleine's picture
Offline
Joined:
09/29/2011

Do you have a 'drop dead' time after which you do not clean guest rooms? We have guests who just left their room a few minutes ago. I don't think they got up until after noon.

The 'housekeeper' put the cleaning supplies away at noon and went grocery shopping. Wanted to know if he should take them back out again. I vetoed. The day has to move forward.

__________________

Everyday, for good or ill, we intersect with some else's story and become a part of it.

 

Highlands John's picture
Offline
Joined:
04/16/2010

I've considered putting a note in the room to say they are not refreshed after 12:00, but I thought that gives people the impression that staying in their room until after 12:00 is ok, which it isn't.

A couple this morning put on our room questionaire that they thought our 10:30 checkout was too early. They checked out at 10:00 because their taxi arrived which they had booked yesterday, I know that because I heard them tell the driver that they'd see him in the morning when they arrived yesterday evening. Explain that to me!!! angry

__________________

If you wanted hotel facilities you should have booked a hotel and paid hotel prices!!!

 

Breakfast Diva's picture
Offline
Joined:
05/26/2009

We've never had anyone get confused about 'freshening' and 'check-out'. We now have door hangers that tell them if they are staying over that we freshen until noon and if they leave and do not want us to go in, put the hanger on the outside of their door. It's working great for us!

Highlands John's picture
Offline
Joined:
04/16/2010

Breakfast Diva wrote:

We've never had anyone get confused about 'freshening' and 'check-out'. We now have door hangers that tell them if they are staying over that we freshen until noon and if they leave and do not want us to go in, put the hanger on the outside of their door. It's working great for us!

No, sorry, I changed tack  there mid-thread. I don't want to encourage people to hang around the house, I want them out for the day. If I put up a sign that says we don't freshen rooms after 12:00pm it kind of says we accept that people may want to stay in all day, which we don't-ish.

Breakfast Diva's picture
Offline
Joined:
05/26/2009

Ah, I see what you're saying now. Yes, quite different here and then since we're a romantic getaway, we get guests who NEVER leave! Drives me crazy. I would love to have an empty house for most of the day. Doesn't happen here though.

We just had guests leave today that have stayed with us 4 years in a row. The only time they leave their room is to go out to dinner for about an hour. I think we've made it too comfortable for them wink

Madeleine's picture
Offline
Joined:
09/29/2011

I was telling DH about that kind of Euro thing where you need to leave during the day. I think one of our recent Euro guests asked if they were allowed to come back before 3 PM.

Highlands John's picture
Offline
Joined:
04/16/2010

Yes, but then a B&B is different over here, your B&Bs are what we would call a guest house. 

Madeleine's picture
Offline
Joined:
09/29/2011

I still have not seen these folks. They left, came back and left again. I'm going to have to run their card for the balance before tomorrow just in case.

Offline
Joined:
01/12/2013

Did you order these somewhere?  I'd like to get these!

Breakfast Diva's picture
Offline
Joined:
05/26/2009

I bought the cards at a Staples (Avery...look in the label section) and then you can create your own. There are templets. They are a little flimsy, so I'm thinking of laminating them. The box has 80 hangers, so it's easy to print up some, test out your wording and try again.

Breakfast Diva's picture
Offline
Joined:
05/26/2009

We let them know that we freshen room until noon. I'm not playing that game!

Madeleine's picture
Offline
Joined:
09/29/2011

I have to check what our sign says. It might say 1.

Offline
Joined:
05/22/2008

If they just left..forget about them. Or, you could just do a quick peek and see if they need fresh towel, or if the trash is over flowing. Other than that...I wouldn't bother. If they say something tell them the housekeeper left before they did. GRRRRR

Madeleine's picture
Offline
Joined:
09/29/2011

I figure if they need anything they'll ask when they get back. And, yes, the housekeeper didn't want to wake them up and she left at noon.

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.