Joey Camb
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Will do a quick sum up - we are a family business parents first with 2 grown up daughters as silent partners - they took on this chamber maid at that time 2005. My mother had a stroke 3 1/2 years ago so I stepped up to the plate and ended up with the chamber maid as well - who to be honest is not someone I would have employed myself.
About 8 months ago she took on a new partner (previous partner died suddenly and sadly) so we were happy for her - but now she is always rushing out the door to go home to him and rushing the rooms as well - we don't set a time limit per room as I want them to be really clean
She makes a huge fuss if she wants a day off and I ask someone to fill in "as they will try and take my job" so Simon and I end up doing her job as well as our own, she does work 7 days a week but no more than 4 hours a day and is given 4 weeks paid holiday which she had used up by july and now wants a week off in October as well and has asked for an advance on next years holiday - which I am not giving.
Trouble is whenever you reprimand her she sulks in a massive way - ie last week she wrote down 2 more hours on her time sheet than she had done - so we altered it - we were right and she was wrong even backed up by her partner who had come to pick her up - but she was right on the defensive we were wrong from the start- where I have worked that would be falsifying a time sheet and a sacking offence.
She leaves grey lines round the edges of rooms where she isn't brushing where the vac doesn't reach, takes a 15 minute coffee break when she arrives (a left over from my mothers era where they would sit and have a coffee after breakfast service) which means I am paying for 15 minutes extra every day, she can't follow lists when I put single occupancy (I do this so only one set of towels goes in) she wont follow my signs for don't replace the towels every day - she just takes them all every day which costs us about 75p per towel set which isn't a huge amount but all adds up - I recon she is loosing us about £500 a year on this alone - plus we have if you want them changing put them in the shower signs - but she changes them all anyway which is even more money - this was a policy of my mothers to change all towels every day and cost a fortune.
We are giving her an official verbal warning tomorrow as a guest today refused to stay as felt room 10 was too dusty - he did have ashma and a breathing machine but that and missing servicing the same room the day before is the last fricking straw.
on the plus side which is why I have put up with her so long is (1) she works 7 days a week (2) very honest (3) never off sick
But she is always wanting to leave rooms for tomorrow when I would much rather have everything done every day ie you never know what's in a room, cups get stained - and she is more and more expecting that simon and I strip off every room and set it up for her (which is her job) and frankly we have enough to do - its what we pay her for.
Just having a bit of a rant really but does anyone have any advice? its more for handling her attitude after the telling off to be honest
I know a lot of it is our fault for letting her get to close to us ie when her partner died we lent her the money for the funeral and allowed her to pay it off in instalments, sorted out the government to pay for it and claim it back, sorted out her benefits, housed her and her neice at a very low rent and so on - you would think that would lead to a bit of determination to do a good job to pay us back for everything we do? but no she is getting worse and worse. She has no pride in her work and now to add to DH and I's job we now have to check every room and correct all the things she is missing out - which should be more of a spot check situation.
Also if you say to her - right deep clean this room she refuses and says 'oh I do it every day' and if you ask her to do certain rooms out of order due to early check in's well frankly I might as well talk to myself. She is always asking me to help her with things ordering stuff on the internet and then she will pay me back out of her wages at the end of the week etc which all takes time of which I have little enough so don't want to be helping order XXXXL bras for her mother etc - but its a hole I have dug for myself before I was her boss.
About 8 months ago she took on a new partner (previous partner died suddenly and sadly) so we were happy for her - but now she is always rushing out the door to go home to him and rushing the rooms as well - we don't set a time limit per room as I want them to be really clean
She makes a huge fuss if she wants a day off and I ask someone to fill in "as they will try and take my job" so Simon and I end up doing her job as well as our own, she does work 7 days a week but no more than 4 hours a day and is given 4 weeks paid holiday which she had used up by july and now wants a week off in October as well and has asked for an advance on next years holiday - which I am not giving.
Trouble is whenever you reprimand her she sulks in a massive way - ie last week she wrote down 2 more hours on her time sheet than she had done - so we altered it - we were right and she was wrong even backed up by her partner who had come to pick her up - but she was right on the defensive we were wrong from the start- where I have worked that would be falsifying a time sheet and a sacking offence.
She leaves grey lines round the edges of rooms where she isn't brushing where the vac doesn't reach, takes a 15 minute coffee break when she arrives (a left over from my mothers era where they would sit and have a coffee after breakfast service) which means I am paying for 15 minutes extra every day, she can't follow lists when I put single occupancy (I do this so only one set of towels goes in) she wont follow my signs for don't replace the towels every day - she just takes them all every day which costs us about 75p per towel set which isn't a huge amount but all adds up - I recon she is loosing us about £500 a year on this alone - plus we have if you want them changing put them in the shower signs - but she changes them all anyway which is even more money - this was a policy of my mothers to change all towels every day and cost a fortune.
We are giving her an official verbal warning tomorrow as a guest today refused to stay as felt room 10 was too dusty - he did have ashma and a breathing machine but that and missing servicing the same room the day before is the last fricking straw.
on the plus side which is why I have put up with her so long is (1) she works 7 days a week (2) very honest (3) never off sick
But she is always wanting to leave rooms for tomorrow when I would much rather have everything done every day ie you never know what's in a room, cups get stained - and she is more and more expecting that simon and I strip off every room and set it up for her (which is her job) and frankly we have enough to do - its what we pay her for.
Just having a bit of a rant really but does anyone have any advice? its more for handling her attitude after the telling off to be honest
I know a lot of it is our fault for letting her get to close to us ie when her partner died we lent her the money for the funeral and allowed her to pay it off in instalments, sorted out the government to pay for it and claim it back, sorted out her benefits, housed her and her neice at a very low rent and so on - you would think that would lead to a bit of determination to do a good job to pay us back for everything we do? but no she is getting worse and worse. She has no pride in her work and now to add to DH and I's job we now have to check every room and correct all the things she is missing out - which should be more of a spot check situation.
Also if you say to her - right deep clean this room she refuses and says 'oh I do it every day' and if you ask her to do certain rooms out of order due to early check in's well frankly I might as well talk to myself. She is always asking me to help her with things ordering stuff on the internet and then she will pay me back out of her wages at the end of the week etc which all takes time of which I have little enough so don't want to be helping order XXXXL bras for her mother etc - but its a hole I have dug for myself before I was her boss.