TA Reviews That Drag You Down...

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Generic's picture
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02/24/2011

The things is... as we all know, we try to do the best that we can do. And then there is always the anti-guest, the ones that you can do no right for. Being helpful... wrong! Chatting... wrong! Helpful signs... wrong! Ugh!

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Sorry, as said by others, you can't please everyone.  It is hard when comments like that are personal and eat at your very soul because they are about YOU.  Just know that people read more than the one review and can read past those statements.   {{hugs}}  Now get back to your cheerful self!

 

Generic's picture
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Here's my problem... I think this is a glass half empty kinda person. (Either that or they haven't had any in a while, but I digress.) 

For example, if they complain that it's hard to find, the glass half full kinda person would say that means it will be quieter, with less street traffic.

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Eric Arthur Blair wrote:

Here's my problem... I think this is a glass half empty kinda person. (Either that or they haven't had any in a while, but I digress.) 

For example, if they complain that it's hard to find, the glass half full kinda person would say that means it will be quieter, with less street traffic.

Exactly!   As we all do, we provide info about tours etc. in the area.  On a reg. basis we tell people about this bus tour of the big city... and excellent overview.  We get lots of positive feedback from those that take it, then there was this 'glass half empty guy' who said "they never shut up, constant information sharing for the 2 hour tour."

Well, guess they got what they PAID for then!  Had they slacked, I am sure we would have heard that the bus passed the XXX and did not say a word!

Sometimes you can't win!   

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06/26/2008

It hurts, but hold on. Do not even reply to it.

Aussie Innkeeper's picture
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01/16/2010

A B&B here got dinged for putting too much food on the table. WHAT?! 

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Kay Nein's picture
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I got FB review that said "entirely too much food for anyone" amongst a very glowing review.  They just don't see things the way we do - that is not a compliment! 

Madeleine's picture
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09/29/2011

I completely understand this!

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Highlands John's picture
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04/16/2010

You can't please all the people all the time. There's two ladies near here with a lovely B&B and they are very friendly. When people arrive they invite them into their lounge, serve them complimentary tea with  home made cakes, etc. Great reviews, mostly 5/5

Someone wrote a review saying they found their overly attentive and inclusive approach a bit of a chore. What can you do, you do your best and it's still not right.

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Joey Camb's picture
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04/02/2010

they were clearly hotel people - its just that simple!

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Breakfast Diva's picture
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05/26/2009

Don't let this one review drag you down. The many, many other reviews comment how they enjoyed chatting with you and how helpful you are. You can't please everybody, but you certainly please almost all of them!

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10/07/2008

Sorry. frown

Keep on keepin' on, helpful and chatty is why we love ya!

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Generic's picture
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I'm apparently supposed to be psychic and know when you don't want to talk.

gillumhouse's picture
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05/22/2008

You mean to tell me you are NOT clairvoyant? Gasp!!!!

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