Well it finally happened

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Iris's picture
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Not since the advent of our website in 1999 have we had anyone saying "we made a mistake, this is not what we want, my wife wanted something much more luxurious and beautiful, can I have my money back?"  All the while all other cottages are occupied with people who are singing our praises out loud and often, they are enjoying the front lawn, the back forty and the walk to our amazing beach, blah

This woman, let's call her "Mrs Fooffooffnick", isn't happy.  I sent "Mr. Fooffooffnick" away and told him that he had agreed to our cancelation policy and that he would not get even the second and last night's money back. 

I hated putting my foot down, but hey, that was stupid. Don't I have enough pictures on my site that conveys what we have here?  

Thanks for letting me vent.  I will have some dandelion tea and close the office for tonight 

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Breakfast Diva's picture
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Check this one out! Crazy Innkeeper review is too much!

 

Iris's picture
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Wow, just wow.  

Generic's picture
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And the first review is a violation of T/A ToS.

Reminds me of this review... http://goo.gl/g012Di

Someone told me a story about a place they stayed where they were served the burnt toast of the owner, cold and scrapped of the burnt.

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I had Stepford Guests last night.

At check-in I was hoping they were...

...and this morning, I discovered the replacement couple happily at the table, so they were.

 

(I don't think the former selves will fit in the recycling bin, and may even scare a few people who are not well aquainted with B&B's.) cool

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Bommelhoeve's picture
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Thanks, what a lovely way to start the day!  LOL ..

 

 

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Breakfast Diva's picture
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Welcome to the "you're not what I thought" club! Holy cow, the guy pays $70 and thinks it's going to be much more luxurious?  Gimme a break.

Your place is wonderful and this couple are jerks.

Onward and upward...you've got other wonderful guests singing your praise!

Iris's picture
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Thanks for that, Breakfast Nemo?  What the heck is happenin' to you?

cheeky

 

Breakfast Diva's picture
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IrisoftheWayfarer wrote:

Thanks for that, Breakfast Nemo?  What the heck is happenin' to you?

cheeky

 

I'm transforming! devil

Joey Camb's picture
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We had this with a particular couple - chap booked directly - smallest double, unrenovated (is now we knocked through in to next bedroom so is much bigger with nice bathroom) etc said this was fine as much cheaper price and all we had left for busy event booked 4 nights - then rained like the amazon event was called off so wife who like as not was not happy with small room and cheapskate husband then shouted at him for 4 days - so I get a bad tripadviser - aint nothing to do with me - its his fricking mistake! its why DH doesn't make reservations!

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Iris's picture
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amen to that.  Know your partner's taste

Highlands John's picture
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We've been down this route a few times. I always book accommodation when we go away, DH is happy to leave it all to me however I get the blame when it's not as required. I've learned to show him places on the ipad before committing, so when I get the "This hotel hasn't got a pool, I wanted a place with a pool". I just say "It's too late saying that now we're checked in, you should have looked that before I booked". 

However we're not going to blame the accommodation for that.

 

ps: Oh No!! Does that make me the cheapskate husband. surprise

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Your site is better than mine ! ... I bet they went to a tacky motel and paid more.  Just  move on  &  Smiling    Smiling  lots .  An educated consumer is a happy guest .  There are lots of people who do not value money( or how they spend it) at all , then at the last minute " Oh this isn't what I wanted ". Its their fault not yours.

 

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TheBeachHouse's picture
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where is the website?  I checked your profile and don't see it.

 

People ask for the world. They will take what they get.

 

My first weekend (4 days ago), the 17 year old girl seemed a little queezy.  (Hungover, I believe.)  We had put out a coffee cake, wheat bread for toast, two kinds of English Muffins, Cheerios, two kinds of yogurt and two kinds of fruit.   Oj, milk, peanut butter, jelly, butter, cinnamon and sugar.  Not good enough.  She wanted white bread.  I simply said, we don't have any.  I didn't even worry about it.

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Iris's picture
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TheBeachHouse wrote:

where is the website?  I checked your profile and don't see it.

www.wayfarerlodgings.com  smiley

Iris's picture
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Keep up that attitude. It can only make your life more pleasant.

When we first started out, stupid me would have bent over backwards and baked a dang loaf of white.  Also, I want to say, I am thinking about coming to get some of your breakfast just as soon as I am done with the biggest loser, hehe

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IrisoftheWayfarer wrote:

Keep up that attitude. It can only make your life more pleasant.

When we first started out, stupid me would have bent over backwards and baked a dang loaf of white.  Also, I want to say, I am thinking about coming to get some of your breakfast just as soon as I am done with the biggest loser, hehe

 

Too much???   Are we trying to please all the people all the time?   I noticed that the toast didn't really go.  This week, it will be coffee cake and scones. Plus, I'm going to try my hand at home baking.   Wish me luck.

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Did you offer bread and a toaster or did you pre-toast the bread?  Because, I love toast, but it needs to be right out of the toaster so the butter melts.  If toast sits out and gets cold, it gets rubbery.

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K9 wrote:

Did you offer bread and a toaster or did you pre-toast the bread?  Because, I love toast, but it needs to be right out of the toaster so the butter melts.  If toast sits out and gets cold, it gets rubbery.

 

wait now, I like to see my butter on the toasted bread and I like rubbery, hehe

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K9 wrote:

Did you offer bread and a toaster or did you pre-toast the bread?  Because, I love toast, but it needs to be right out of the toaster so the butter melts.  If toast sits out and gets cold, it gets rubbery.

 

We put wheat bread and English Muffins out in a basket and have a toaster there for use.   But after this weekend, I think we will not put out the bread.   People aren't interested.  They liked the English muffins.  

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It's a lot that you have put out. But hey, I am not a good judge on things like that. I have only spent 2 nights in a really cute B &B in Fort Bragg, Ca. I can't remember the name of it but their breakfast was much smaller.  You have to do what you think you would expect were you the guest. Go with your gut.

You'll do great. Here is some luck for ya

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TheBeachHouse wrote:

IrisoftheWayfarer wrote:

Keep up that attitude. It can only make your life more pleasant.

When we first started out, stupid me would have bent over backwards and baked a dang loaf of white.  Also, I want to say, I am thinking about coming to get some of your breakfast just as soon as I am done with the biggest loser, hehe

 

Too much???   Are we trying to please all the people all the time?   I noticed that the toast didn't really go.  This week, it will be coffee cake and scones. Plus, I'm going to try my hand at home baking.   Wish me luck.

What you may find is that there is a certain contingent that does expect you to cater to their whims. Even tho we serve a full, plated breakfast here we will have guests who say, 'I can't have that, make me eggs.' I generally say I have to check with the cook as he may have already used all the eggs...

People do think we have a big kitchen somewhere else where we can just go pull more food out. Nope, that little fridge is it.

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TheBeachHouse's picture
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I've always made sure I don't run out.  In my family, there is never 'not enough!'  So we have to learn to gage requirements vs the look of plenty.

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TheBeachHouse wrote:

I've always made sure I don't run out.  In my family, there is never 'not enough!'  So we have to learn to gage requirements vs the look of plenty.

It's a subtle way of saying, 'We didn't plan to make eggs for ANYONE, including YOU.' As in, that's NOT what's for breakfast but if you're going to be a colossal jerk I'll go check to see if we can accommodate something you didn't tell us about. But without all that drama! Eye-wink

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Madeleine wrote:

TheBeachHouse wrote:

IrisoftheWayfarer wrote:

Keep up that attitude. It can only make your life more pleasant.

When we first started out, stupid me would have bent over backwards and baked a dang loaf of white.  Also, I want to say, I am thinking about coming to get some of your breakfast just as soon as I am done with the biggest loser, hehe

 

Too much???   Are we trying to please all the people all the time?   I noticed that the toast didn't really go.  This week, it will be coffee cake and scones. Plus, I'm going to try my hand at home baking.   Wish me luck.

What you may find is that there is a certain contingent that does expect you to cater to their whims. Even tho we serve a full, plated breakfast here we will have guests who say, 'I can't have that, make me eggs.' I generally say I have to check with the cook as he may have already used all the eggs...

People do think we have a big kitchen somewhere else where we can just go pull more food out. Nope, that little fridge is it.

This morning I was told "I only eat small portions"...and you didn't tell me before now because?

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"Rustic elegance" I saw that on a website on the sidebar of this forum.

We are here for ya, we feel your pain. I had that and the husband followed around behind the wife as she rampaged and then said "We can't stay" and I felt like we were chopped liver or something. Then very next night guests who cannot believe how wonderful it is. grrrr...

Isn't it great that you don't have this very often! You have great people, so rejoice in those folks...the baddies will be gone soon!

Iris's picture
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I knew I would find some friendly ears here and yes, it is great that this is a rarity for us.

I also don't blame people for not being our type. This place is a state of mind, just like your wonderful Inns. Just don't come here if you need room service and a butler to stand by.  

The amazing thing is that the Fooffooffnicks are still in their cottage - of course with the windows and doors tightly closed. One would think they'd try to not be here any longer than necessary, lol. 

Alright, I am over this.  Let's all have a great day.  

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@ Arkensawyer - He said that he made the reservation to surprise his wife.  He was on the website, he made the ressie online.  You would think that he knows his wife a little better, lol.  I was just a little taken aback when he said that she would like to stay at a more beautiful place.  That's why I stood my ground. Had he said something a little less biting, I would have given him slack.

@ copperhead-  Thank you for your kind words.  I didn't know that you are a Michigander.  Is your place in Michigan?

oh and I am going to look out for a bad review.  

@ Madeleine - No, they are here.  I guess if they can't get their $ 70 back, they won't be able to afford another lodging wink

I will make my morning rounds tomorrow, greeting all the guests, have chats and the Fooffooffnicks will be included in that. I am going to act as though nothing happened.  It's now a challenge

 

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You would think that he knows his wife a little better, lol. 

Perhaps he doesn't know her better. She may have just become his "wife" this week. The interesting part of it is if she IS his "wife" this week, will she still be next week. Trial run???

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IrisoftheWayfarer wrote:

I will make my morning rounds tomorrow, greeting all the guests, have chats and the Fooffooffnicks will be included in that. I am going to act as though nothing happened.  It's now a challenge.

That's the spirit! Great attitude!

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Arks's picture
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Yes, your website photos make it very clear. But it may be a case where the guy made the reservation and the wife never visited the website. (You'd think he'd know by now to make sure she makes all the decisions!)

Another problem is that some people find us through sources other than our own websites, and never really study things in advance. I got a call from a guy today who found a description of my place somewhere and was calling to see if the beds were double, queen, or king, and said he was looking for a place cheaper than the local Days Inn.

I explained that my rates are about double theirs, and mine's probably not what he's looking for if he just wants a room with a bed. A visit to my website would have made that clear to him, but he'd never been to the website.

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Hi Iris!  So sorry this happened.  I know if feels like someone just stabbed you in the heart because with us it IS personal. 

This was the first time I looked at your site and yes, I believe your photos show exactly what to expect when you arrive at the cottages.  If I recall in another thread you indicated you had not claimed your TA listing, but given this matter I would keep a close watch for a review by these folks, and if they do be prepared to claim it and write a mgr response. 

BTW, just looking at the cottages I was reminded of my childhood summers spent at Houghton Lake with my extended family.  Special memories, lots of smiles.  I am sure your cottages create special memories as well.  Too BAD for The Fooffooffnicks, they missed out!

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OH shoot, I never replied to your post.  Thanks yes, and I have claimed my TA listing, actually quite a while ago.  so we will see if they write something. When you only have as few reviews as we have, then everyone counts.  

In that vein, I would like to tell you all that we've had quite a few new guests in the last few weeks and most of them were booking their spots after checking out reviews.  Until then I always thought it was mostly unimportant.  Our reviews are not stellar, I don't know why but they brought in new and happy guests.

One of them said " We know what's important in a review. We don't pay attention to the complainers who have a problem with something petty, we know how to read these reviews."
These guests made reservations for a cottage that, according to one review, has a harder bed then they are used to at home.    This is good to know. 

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IrisoftheWayfarer wrote:

...most of them were booking their spots after checking out reviews.  Until then I always thought it was mostly unimportant.  

In this day and age, reviews are VERY important! Many people would never think of staying at a place without checking out the reviews first. It's the norm!

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you see I was always of this opinion but have been proven wrong time after time by my next door neighbour who has the most appalling reviews http://www.tripadvisor.co.uk/Hotel_Review-g187046-d1013749-Reviews-The_A...

and yet people keep booking! had a chap walk out and ring my bell as he refused to stay there on Wednesday, another couple last night arrived (I know she was over booked) she told them over the intercom that they didn't have a reservation and to go away! one of my other neighbours saw them wandering about and thought they were one of her check in's so asked them if they were ok? and it all came out - because I am fabulous found them a room at a nice place, woman said "even if we had got in we probably wouldn't have stayed it looked terrible" and so it goes on

We have this every weekend and both me and the neighbour on the other  side who often have to deal with these walk out's as "don't you read reviews?" and the answers are (1) we didn't think it could possibly be that bad or (2) because it was online with thought it would be ok or (3)  no we don't - but there are hundreds of them! hundreds of idiots every week!

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Location, location, location. I guess if you have a good location, you can still make a living. That place has to be horrible. I'm amazed there haven't been any reviews since January! I guess those same people who don't read reviews also don't leave them.

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Breakfast Nemo wrote:

Location, location, location. I guess if you have a good location, you can still make a living. That place has to be horrible. I'm amazed there haven't been any reviews since January! I guess those same people who don't read reviews also don't leave them.

Speaking as someone who on the whole thinks the positives of TA outweigh the negatives, I think you've highlighted one of the weaknesses of this "review" culture that has grown up on the internet. That many people only write reviews when they've got something to b***h about.

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the reason for that is she has 4 properties and when its not busy she shunts the customers all into one so she is only running as few sets of staff as possible and advertising in 4 places  - there havn't been many what I call real guests for a while- but it has been busy lately so they have ended up there.

reasons for booking

(1) - cheap had one couple walk out paid £35 $70 for a twin room when the next thing available was £140 $280 - DOES THIS NOT RING ALARM BELLS?

(2)all that is left in town - and there is a reason for that!

(3) location + parking

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camberleyhotelharrogate@yahoo.co.uk wrote:

you see I was always of this opinion but have been proven wrong time after time by my next door neighbour who has the most appalling reviews http://www.tripadvisor.co.uk/Hotel_Review-g187046-d1013749-Reviews-The_A...

Wow! I checked to make sure this wasn't a fake TA page somebody made up, but it's the real thing! Unbelievable! And yes, laughing was what I immediately did. A great laugh, and proof that word of mouth and TA are not necessarily the all-powerful forces we think they are...and proof that a lot of travelers don't do their homework!

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these are the other 3 properties

http://www.tripadvisor.co.uk/Hotel_Review-g187046-d1013747-Reviews-The_Aston_Hotel-Harrogate_North_Yorkshire_England.html

http://www.tripadvisor.co.uk/Hotel_Review-g187046-d569611-Reviews-Ruskin_Hotel-Harrogate_North_Yorkshire_England.html

http://www.tripadvisor.co.uk/Hotel_Review-g187046-d193520-Reviews-Ashley_House_Hotel-Harrogate_North_Yorkshire_England.html

my favourites are the one where the police are dropping off people on bail at the aston and the one where she cooks breakfast for the guests and her dog and sits down with them to eat it at the Ruskin!

Also the new one with the smell woman in room 8 - she allowed a tramp to stay from socal services and had to scrub her down several times during her stay - lovely!

 

Highlands John's picture
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Good grief, that beats the Fo yers hou se, he leaves quite sarcastic responses to the  bad ones. I do have some sympathy, I think we'd all like to write these sorts of responses now and again.

However the bookings keep coming, and it's surprising the number of people who put things like "we were dreading it once we read the reviews", surely the idea is to read them BEFORE you book.

Madeleine's picture
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You have got to be kidding me! Your website is completely easy to understand what you have. Did they leave or decide to stay?

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