Typical of most one-star TA reviews

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Arks's picture
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This is the sort of thing we're all up against, and a perfect example of why we shouldn't sweat the occasional terrible review (except for what it does to one's ranking in the local TA market listing).

I discovered a British cuisine pub last night, a 30-minute drive from where I live, and loved the place. I posted an excellent review this morning, then, out of their 12 excellent reviews and 4 very good reviews, I decided to take a look at the one "Terrible" review they had. Read below, and prepare to feel sorry for the poor owner regarding things he has zero control over...

I'd heard that the Pig N Whistle in [tiny town], Arkansas, was one of the better restaurants around. That wouldn't be difficult given that practically the only competition is McDonald's just a few minutes away, but I decided to check out the Pig N Whistle anyway. When I arrived, a number of bikers with serious tatoos on their bodies (bikers as in Harley Davidson Motorcycles, not bicycles) were hanging around right near the door smoking cigarettes. I had to walk through a haze of cigarette smoke to get into the restaurant. As I walked through the door coughing and my eyes watering, I asked the British owner about the clientele. "They're nice people," he said. THEY WERE THE ONLY PAYING CUSTOMERS IN THE PLACE!!! They were cash cows for him, not "nice people." Nice people don't make other people breathe their secondhand cigarette smoke. Never again will I go to the Pig N Whistle.

I looked up this "contributor" and of her 114 reviews, she (sorry, just assuming it's a she) has rated 49 places "terrible". There is indeed something terrible here, but it's not the Pig N Whistle!

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Generic's picture
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This person is either HOT or COLD, there is nothing in between. She gives 5* or 1*... okay, maybe there are a few 3* (I guess she couldn't decide if she loved them or hated them). 

I have over 200 reviews, 45 photos on my account, over 400 cities in over 40 countries on 5 continents (apparently it says that I have 29% of the world travelled). And most of my ratings are 4*. 

The point is, this isn't a person who's opinion you can trust. She's posting air.

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Aussie Innkeeper's picture
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Seriously!!! Is this reviewer for real? He/She dines out a lot, but in just a few cities, and reviews EVERYTHING (even fast food, chain restaurants). He/She must spend an awful lot of time being miserable. I noted no reviews of hotels or lodging establishments, so maybe they stay with family. Crap! I wouldn't want this person anywhere near me! 

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That review just reeks of a person that looks for things to be negative about.  While this one is just flat obvious, and no need to look further, in general, not many readers are going to look at the posters other reviews to see a trend.     

Highlands John's picture
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I hope she never come to stay here. She sounds like a right PITA. She walked out of one restaurant and gave it a terrible review based on 1 spring roll.

I'd be tempted to suggest in my management response that people review all the terrible reviews she's written before making a decision.

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Generic's picture
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You are kinder than I. I might suggest that she needs to get ____. (Joey is probably laughing, because I suggested that of someone else last week.)

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Sugar Bear wrote:

You are kinder than I. I might suggest that she needs to get ____. (Joey is probably laughing, because I suggested that of someone else last week.)

The answer to all bad reviews... ha ha!

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Generic's picture
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Might solve a lot of problems and create world peace. Smiling

Breakfast Diva's picture
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Sugar Bear wrote:

You are kinder than I. I might suggest that she needs to get ____. (Joey is probably laughing, because I suggested that of someone else last week.)

I would have no problem pointing that out in my management response!

gillumhouse's picture
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(bikers as in Harley Davidson Motorcycles, not bicycles) were hanging around right near the door smoking cigarettes. I had to walk through a haze of cigarette smoke to get into the restaurant. As I walked through the door coughing and my eyes watering, I asked the British owner about the clientele.

At the last Council Meeting a couple of women (not even from our city) asked Council to make our Parks "Tobacco-Free Zones:. They were asked - and how do we enforce this? By putting up signs and then if someone makes a complaint about someone smoking near them, you can tell the smoker to leave.

I am not a smoker, never have  been. I DO object to smokers (tobacco IS a legal substance and taxed to the hilt!) being told to leave as, in my not-so-brilliant mind, they have as much right to exist and attend events as anyone else. We have a lot of older people who bocce and some of them smoke. They go OUT of the bocce courts to light up, they do not smoke near anyone. I think they have tried to be accommodating enough. I do not think Council is going to follow the other cities like sheep (they were told well the other cities are doing it...).

And yes, I will take those tattooed, smoking bikers and make them welcome!!  Their plastic works or their money is a lovely shade of green!

Question: Would her attitude been different if the Pub owner were American, Irish, or Greek? She made sure to mention he was British.

Arks's picture
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gillumhouse wrote:

Question: Would her attitude been different if the Pub owner were American, Irish, or Greek? She made sure to mention he was British.

I'm sure it wasn't just because he was British. If she had heard an Greek accent, she probably would have mentioned "the foreign-accented owner". If he had an American accent, she would have just called him "the owner".

And I agree, banning smoking from an outdoor park is going overboard. I've never smoked either, and don't like a thing about it, but it's too much to ban it out of doors. Just too much. I'd much rather make body odor a punishable offense.

gillumhouse's picture
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. I'd much rather make body odor a punishable offense.

AMEN!! Brother!

Arks's picture
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It is NOT a biker hangout. It's in the heart of Main Street. There were just average folks in there last night (and the place was full).

Groups of bikers drive through the Ozarks all the time, and this woman just happened to be there at the same time a group of bikers stopped for lunch as they drove through town. And in my experience, the folks in these Ozark biker groups are mostly, CPAs, bankers, and doctors out for a weekend ride with their friends.

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Arkansawyer wrote:

Groups of bikers drive through the Ozarks all the time, and this woman just happened to be there at the same time a group of bikers stopped for lunch as they drove through town. And in my experience, the folks in these Ozark biker groups are mostly, CPAs, bankers, and doctors out for a weekend ride with their friends.

We've had quite a few bikers stop here over the years and we've not had a problem with a single one of them. They've all been very  nice, well educated folk.

Joey Camb's picture
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same here - the Yorkshire dales is very popular with dutch motor cyclists (ie Holland is completely flat we are hilly and mountiny with twisty roads) so we get quite a few always quiet, polite and well behaved - what I hate is people who smoke right by the front door with the door open allowing it all to drift in

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Joey Camb's picture
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sorry duplicate post

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Oh brother! Normal people read right through these kind of rant reviews. She obviously doesn't like much and....never even reviewed the food. Most would just ignore this kind of thing if everything else is good.

Madeleine's picture
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EmptyNest wrote:

Oh brother! Normal people read right through these kind of rant reviews. She obviously doesn't like much and....never even reviewed the food. Most would just ignore this kind of thing if everything else is good.

This is true but it doesn't stop your place from dropping way down the list. Even a 3 star review will drop you (me) 2 slots on TA. So, it hurts the business even tho anyone who bothers to read the reviews will see the person is a crank.

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Madeleine wrote:

EmptyNest wrote:

Oh brother! Normal people read right through these kind of rant reviews. She obviously doesn't like much and....never even reviewed the food. Most would just ignore this kind of thing if everything else is good.

This is true but it doesn't stop your place from dropping way down the list. Even a 3 star review will drop you (me) 2 slots on TA. So, it hurts the business even tho anyone who bothers to read the reviews will see the person is a crank.

True.  And another reason why TA should change their ways of ranking. Why not just the listings in rotation and let the reader read the reviews and make their decision based on what they read and not because their TA ranking. 

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So Arks, what did you find? A leather band of brothers who are "not nice people" wearing spikes and serious tattoos blowing smoke in your face and the place going oddly silent when you walked across the threshold?

 

**And this gets back to my own marketing here, do I market to motorcyclists who ride this favorite road and have the old fuddy duddies who don't realize these Harleys cost more than their houses did, are ceo's of major corporations and fine individuals? The best guests, not the needy old fuddy pitas?

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"serious tatoos"

as opposed to the cracker jacks variety of tattoo

"Helen did you see those! Those are SERIOUS tattoos..."

                          Not like the regular Daffy Duck and Elmer Fudd ones we see at the diner. cool

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