Angry guests

What are your stories?
They got mad at us because
we asked them to speed up their check out an hour and half pass check out time
We asked them to return our nice pillow and take back their old nasty one that they switch out
Because they don't get 24 hours at your inn for a one night stay
Because they could not find a wii game that they misplaced somewhere in their bag
Because they want everything yet don't want to pay Anything
Etc....

On her anniversary she lost one of the diamond earrings her husband gave her on their wedding day. We must have stolen it.
A room with 2 beds was not 2 rooms with 1 bed each.
We didn't refund the deposit so each person could pay individually with their own cc.
We didn't have warmed milk for the coffee.
We didn't have a coffee they liked.
We didn't have cream out for evening coffee.

We disturbed their drunken family get-together, by asking them to keep the noise down at 23.45.
We weren't here to greet them at 1.10pm and they had to wait till we got back at 2.30.
We don't have a guest lounge, even though we don't advertise one and they never asked before booking.

They had to walk through the meadow to get to the beach
They couldn't bring their George Foreman grill to cook in a non-housekeeping cottage
They had to walk down stairs to get to a 13 mile long sandy beach

Upset that we're in the country (Country Inn is in our name!)
Too quiet
You have to actually get out of the car to enjoy the area
We're a bed and breakfast (they've never been to a b&b but wanted to try it, but it's not their 'style')
Their GPS took them out of the way. Of course that's our fault.
There are no chain restaurants or stores.
It rained the whole time they were here

Stairs. This is an old NE house not a rancher. Yes, there are stairs. No there is not an elevator. And if you want to give it half a thought this grandma here is hauling crap up and down those stairs all day long.

we had a young girl come in recently at 11am to check-in, and upon hearing that check-in was at 14:30 but we'd rush it as much as we can and get something ready asap (likely by noon). She went into a fit of anger accusing us of being terribly disorganized, since she booked a long time ago and we have no right to delay her access to the room.

joels said:

we had a young girl come in recently at 11am to check-in, and upon hearing that check-in was at 14:30 but we'd rush it as much as we can and get something ready asap (likely by noon). She went into a fit of anger accusing us of being terribly disorganized, since she booked a long time ago and we have no right to delay her access to the room..

Click to expand...

joels said:

we had a young girl come in recently at 11am to check-in, and upon hearing that check-in was at 14:30 but we'd rush it as much as we can and get something ready asap (likely by noon). She went into a fit of anger accusing us of being terribly disorganized, since she booked a long time ago and we have no right to delay her access to the room.

Click to expand...

Don't you have something on your website and emails about check-in time? And about the fact that other guests have an 11AM check-out time and that we need time to clean the room. Unless of course she wanted the room as-is. Of course all this time talking will further delay access to the room.
We never rush the room, no matter what they want. They can leave luggage, but the room is never guaranteed to be ready before 3PM. We do offer early-checkin... for a fee. It's a good thing to have the fee, you may never collect it, but this way they know that they would be expected to pay it to get the room early.

Sugar Bear said:

joels said:

we had a young girl come in recently at 11am to check-in, and upon hearing that check-in was at 14:30 but we'd rush it as much as we can and get something ready asap (likely by noon). She went into a fit of anger accusing us of being terribly disorganized, since she booked a long time ago and we have no right to delay her access to the room..

Click to expand...

joels said:

we had a young girl come in recently at 11am to check-in, and upon hearing that check-in was at 14:30 but we'd rush it as much as we can and get something ready asap (likely by noon). She went into a fit of anger accusing us of being terribly disorganized, since she booked a long time ago and we have no right to delay her access to the room.

Click to expand...

Don't you have something on your website and emails about check-in time? And about the fact that other guests have an 11AM check-out time and that we need time to clean the room. Unless of course she wanted the room as-is. Of course all this time talking will further delay access to the room.
We never rush the room, no matter what they want. They can leave luggage, but the room is never guaranteed to be ready before 3PM. We do offer early-checkin... for a fee. It's a good thing to have the fee, you may never collect it, but this way they know that they would be expected to pay it to get the room early.
.

Click to expand...

Sugar Bear said:

joels said:

we had a young girl come in recently at 11am to check-in, and upon hearing that check-in was at 14:30 but we'd rush it as much as we can and get something ready asap (likely by noon). She went into a fit of anger accusing us of being terribly disorganized, since she booked a long time ago and we have no right to delay her access to the room.

Click to expand...

Don't you have something on your website and emails about check-in time? And about the fact that other guests have an 11AM check-out time and that we need time to clean the room. Unless of course she wanted the room as-is. Of course all this time talking will further delay access to the room.
We never rush the room, no matter what they want. They can leave luggage, but the room is never guaranteed to be ready before 3PM. We do offer early-checkin... for a fee. It's a good thing to have the fee, you may never collect it, but this way they know that they would be expected to pay it to get the room early.

Click to expand...

or actually it is the day before's gig, so they can pay an additional day rate if they want to get in the room at that time!
People are people...

After 11 yrs probably more than I know of (angry guest ).
"Cottage is really a Studio". By the way whats the difference?. 2 B&B's close by have almost the same type room & call it a Cottage.
A lady called asking questions but seemed to have dementia, wrote a bad review to TA. Never stayed here.
Guest here for 3 days (Inn Suite) Walks by the Hot Tub every day to get to their room, breakfast I deliver every morning, see them many times.Then writes a TA review that I did not tell them "how to turn on the Hot Tub & they wanted to use it". When they arrived they said they didn't have swim suites, told the about WalMart close by.
One night guest told at arrival they have to order b'fast for the morn ,say they will call me later.Confirmation sent them before arrival says breakfast must be ordered at night for morn b'fast ( time & food) or I assume your eating out. Never ordered but slammed the door on the way out (without checking out). Glad I went to check as the door was really open & my inside potted ferns would have frozen ( temp @ 19 outside).
Happy guest write a fab review in room book, then 2 weeks later write a bad TA review. Guess they broke up ?
At my age you let a lot roll of your back and keep on moving on trying to do your best.

Not really mad, but I just had guests leave who'd stayed 3 weeks. As they left the woman mentioned that she can't believe I don't have a hair dryer in the apartment. Three weeks she says nothing, then mentions that as they leave.
I took her in and showed her the hair dryer mounted on the bathroom wall adjacent to the lavatory. She said, "Oh. That was his end. I never looked down there." (It's a vanity with two sinks and she used the sink at the opposite end from the hair dryer.)

Arks said:

Not really mad, but I just had guests leave who'd stayed 3 weeks. As they left the woman mentioned that she can't believe I don't have a hair dryer in the apartment. Three weeks she says nothing, then mentions that as they leave.
I took her in and showed her the hair dryer mounted on the bathroom wall adjacent to the lavatory. She said, "Oh. That was his end. I never looked down there." (It's a vanity with two sinks and she used the sink at the opposite end from the hair dryer.).

Click to expand...

[h2]
DUH!!!![/h2]

Arks said:

Not really mad, but I just had guests leave who'd stayed 3 weeks. As they left the woman mentioned that she can't believe I don't have a hair dryer in the apartment. Three weeks she says nothing, then mentions that as they leave.
I took her in and showed her the hair dryer mounted on the bathroom wall adjacent to the lavatory. She said, "Oh. That was his end. I never looked down there." (It's a vanity with two sinks and she used the sink at the opposite end from the hair dryer.).

Click to expand...

Will have to suppose she never found his side of the bed, either, given the apparent DMZ in the bathroom. ;-)

Arks said:

Not really mad, but I just had guests leave who'd stayed 3 weeks. As they left the woman mentioned that she can't believe I don't have a hair dryer in the apartment. Three weeks she says nothing, then mentions that as they leave.
I took her in and showed her the hair dryer mounted on the bathroom wall adjacent to the lavatory. She said, "Oh. That was his end. I never looked down there." (It's a vanity with two sinks and she used the sink at the opposite end from the hair dryer.).

Click to expand...

Arks said:

Not really mad, but I just had guests leave who'd stayed 3 weeks. As they left the woman mentioned that she can't believe I don't have a hair dryer in the apartment. Three weeks she says nothing, then mentions that as they leave.
I took her in and showed her the hair dryer mounted on the bathroom wall adjacent to the lavatory. She said, "Oh. That was his end. I never looked down there." (It's a vanity with two sinks and she used the sink at the opposite end from the hair dryer.)

Click to expand...

As I read this I started to say "I saw a hairdryer there on the wall near the left sink..." Right near the hand towel, perhaps she never washed her hands!

But I guess I am more observant than most people, I mean I stayed there what 5 minutes? (as they say in the NE) She was there 3 weeks.
I also noticed the variety of hand lotion for guest choices (or as you put it woman can be finicky or something to that extent, so gave us options).
Among other things. And btw I didn't even use the hair dryer. But I did fold the tissue that was on the end wall near it.
Actually, to be fair, if I recall you have a hand towel at the other end, and a close up mirror for those who need it to apply makeup.

Joey Bloggs said:

Arks said:

Not really mad, but I just had guests leave who'd stayed 3 weeks. As they left the woman mentioned that she can't believe I don't have a hair dryer in the apartment. Three weeks she says nothing, then mentions that as they leave.
I took her in and showed her the hair dryer mounted on the bathroom wall adjacent to the lavatory. She said, "Oh. That was his end. I never looked down there." (It's a vanity with two sinks and she used the sink at the opposite end from the hair dryer.).

Click to expand...

Arks said:

Not really mad, but I just had guests leave who'd stayed 3 weeks. As they left the woman mentioned that she can't believe I don't have a hair dryer in the apartment. Three weeks she says nothing, then mentions that as they leave.
I took her in and showed her the hair dryer mounted on the bathroom wall adjacent to the lavatory. She said, "Oh. That was his end. I never looked down there." (It's a vanity with two sinks and she used the sink at the opposite end from the hair dryer.)

Click to expand...

As I read this I started to say "I saw a hairdryer there on the wall near the left sink..." Right near the hand towel, perhaps she never washed her hands!

But I guess I am more observant than most people, I mean I stayed there what 5 minutes? (as they say in the NE) She was there 3 weeks.
I also noticed the variety of hand lotion for guest choices (or as you put it woman can be finicky or something to that extent, so gave us options).

Among other things. And btw I didn't even use the hair dryer. But I did fold the tissue that was on the end wall near it.
Actually, to be fair, if I recall you have a hand towel at the other end, and a close up mirror for those who need it to apply makeup.
.

Click to expand...

Maybe she thought that was a telephone

Yes there's a hand towel by each sink so she never wandered to his end of the bathroom!

Arks said:

Yes there's a hand towel by each sink so she never wandered to his end of the bathroom!.

Click to expand...

Arks said:

Yes there's a hand towel by each sink so she never wandered to his end of the bathroom!

Click to expand...

Okay so now I can see the inside workings of your mind ticking around saying "maybe the mirror and the hair dryer need to be on the "her" side of the sink, not the "his" side. To quote my New Jersey shipmates "Fuggeddaboutit!'
If she was in that accommodation for 3 weeks and never saw the hair dryer, well there is no help for her. As mentioned, I saw it in 5 minutes and never even used it and remembered where I saw it.
PS If I was not there with 3 other women, I would have OWNED the entire vanity top! There would be no his or hers.

Joey Bloggs said:

Arks said:

Not really mad, but I just had guests leave who'd stayed 3 weeks. As they left the woman mentioned that she can't believe I don't have a hair dryer in the apartment. Three weeks she says nothing, then mentions that as they leave.
I took her in and showed her the hair dryer mounted on the bathroom wall adjacent to the lavatory. She said, "Oh. That was his end. I never looked down there." (It's a vanity with two sinks and she used the sink at the opposite end from the hair dryer.).

Click to expand...

Arks said:

Not really mad, but I just had guests leave who'd stayed 3 weeks. As they left the woman mentioned that she can't believe I don't have a hair dryer in the apartment. Three weeks she says nothing, then mentions that as they leave.
I took her in and showed her the hair dryer mounted on the bathroom wall adjacent to the lavatory. She said, "Oh. That was his end. I never looked down there." (It's a vanity with two sinks and she used the sink at the opposite end from the hair dryer.)

Click to expand...

As I read this I started to say "I saw a hairdryer there on the wall near the left sink..." Right near the hand towel, perhaps she never washed her hands!

But I guess I am more observant than most people, I mean I stayed there what 5 minutes? (as they say in the NE) She was there 3 weeks.
I also noticed the variety of hand lotion for guest choices (or as you put it woman can be finicky or something to that extent, so gave us options).

Among other things. And btw I didn't even use the hair dryer. But I did fold the tissue that was on the end wall near it.
Actually, to be fair, if I recall you have a hand towel at the other end, and a close up mirror for those who need it to apply makeup.
.

Click to expand...

What a numbnutz!

Here is something, when I go to a hotel/B&B and there are only TWO cups/glasses in the guest room/bathroom. I need one for my toothbrush and one for drinking. But there are two of us. Now one night is not a big deal, but if I am there for a few days, I would like a cup for each of us and a spare, at least one.
I know I am not the only one as many of our guests have their toothbrushes in a cup.
What do you think, is this asking too much?
PS If you need some gospel-ish bluegrass to listen to while reading the forum, this group is playing here in March, Dailey & Vincent. Listen to them here. Your love is like a flower...
Anyone wanting to stay with us from the forum, you know you are more than welcome!

Joey Bloggs said:

Here is something, when I go to a hotel/B&B and there are only TWO cups/glasses in the guest room/bathroom. I need one for my toothbrush and one for drinking. But there are two of us. Now one night is not a big deal, but if I am there for a few days, I would like a cup for each of us and a spare, at least one.
I know I am not the only one as many of our guests have their toothbrushes in a cup.
What do you think, is this asking too much?
PS If you need some gospel-ish bluegrass to listen to while reading the forum, this group is playing here in March, Dailey & Vincent. Listen to them here. Your love is like a flower...
Anyone wanting to stay with us from the forum, you know you are more than welcome!.

Click to expand...

We used to have specific holders for toothbrushes. They had a cap with holes in it that popped on that you could put the toothbrushes thru to hold them upright. Pita to clean! And rarely used. But we still had to disassemble to clean just in case.
So, we took the caps off and left just the plastic cup part. Rarely used.
Maybe we still have them. I should go look. It's not obvious what it's for without the cap with holes for the brushes.
One guest had a neat tool - toothbrush cover with a suction cup that stuck to the mirror. Single guest. 2 toothbrushes. We didn't ask.