"Just turn up the heat " (frown)

8 replies [Last post]
seashanty's picture
Offline
Joined:
06/02/2008

  i just stayed in a hotel.  yup, no b&b with a room in the area under $150 a night and that was my budget (plus tax)

  my room was chilly ... and i wanted a blanket to throw on top of the sheet and thin bedspread. after playing ups and downs with the thermostat, like goldilocks too hot and too cold ... i called down to the desk to ask for a blanket and she said 'just turn up the heat, the thermostat is located under the window.'  click.  i didn't really want to turn up the heat.  i did, but then the room was too warm.  inched it down and was chilly. not comfortable.

i didn't complain but received a survey email  that said 'how was your stay?'  so, i filled it out and asked ... why don't they have a spare blanket in the room?  or why couldn't i just have a blanket?  management response via email was that i could've had a blanket if i'd asked.  so, i have just emailed back to explain that i DID ask.  but i'm not planning to go round and round with emails.

no

 

 

Offline
Joined:
08/07/2008

I worked front desk for 6 years.  I loved it but many people I worked with did not and it was just a job to them for that time in their life. Also it was high turn over.  As soon as they were trained they would quit and then they would hire a new body.   Most are young and don't understand what customer service is.

Offline
Joined:
06/24/2008

LAZY front desk! 

Here it was the reverse.  AC on (needed here) but turned down to sub freezing,  bed piled high with sheet, down comforter, quilt, and then 2 extra blankets. 

I can understand wanting cool air when you sleep but there is no reason to go to this extreme. 

seashanty's picture
Offline
Joined:
06/02/2008

so, it's the seasonal change thing at play? 

maybe they were getting more calls like mine and didn't have any more blankets on hand yet? even though 'management' seemed to think there were blankets to be had.

maybe it's a boring, low paying job and the girl was doing something else on the computer.  when i checked in, i could see candy crush running on a laptop behind the counter.

but it's october in massachusetts ... that doesn't seem logical to me.  i grew up here, i know the erratic weather. some nights can be hot, some nights we get frost.

wouldn't have thought it but i guess i'm old fashioned, i'm used to putting on more clothes or adding blankets before turning up the heat.  and i really couldn't find a happy medium with the heat/blower thing.

  maybe i just miss the innkeeper touch ... i don't like the front desk 'answer and hang up quick' response.  i just bet maddie or any one of you would have been nicer and maybe THAT is at the crux of this thread.  she was dismissive.

Highlands John's picture
Offline
Joined:
04/16/2010

All our beds have all-season down duvets and a "teddy bear" comforter (which is a lovely soft material, they are not expensive and people love them) and an old fashioned wool blanket in the cupboard.  There's a note on the bed saying that it's an all-season duvet and if it's too warm they can remove one of the covers or tell us at breakfast and we'll remove one when making up the room. It's very rare, even in the summer, that people remove/want removed one of the duvet covers. The blankets get used once is a blue moon.

__________________

If you wanted hotel facilities you should have booked a hotel and paid hotel prices!!!

 

Joey Camb's picture
Offline
Joined:
04/02/2010

we have had a few people lately who have requested the bed be made up with sheets and blankets rather than duvet - so bought a couple more this week to have in the cupboard, in the UK duvets are the norm so its actually quite hard to get blankets

__________________

Don't mess with me today or I will kill you!!!!

 

gillumhouse's picture
Online
Joined:
05/22/2008

I had to change sheets tonight at 10 PM because there were micro-fiber sheets on the bed and the one-nighter wanted cotton. This after spilling tea all over the table cloth on the table that was set for breakfast. Tha reminds me, I have to replace the spoons she used from the place setting before I go to bed. Only been up since 4:30 this morning - had a 6:30 breakfast. Breakfast this morning - it is after Midnight - is 9 am. Just need to be at the grocery at 8 to get OJ. Was so intent on getting vanilla yogurt today - they did not have a tub of it - that I forgot the OJ. Did get a rose with water pik for my 3-nighter that said this morning that Oct 6 is their 1st wedding anniversary and and one for my couple that got married today. Took a crock with ice and spits of WV cider and WV hand-blown goblets to heir room also. Pillow - here i come!!

Madeleine's picture
Offline
Joined:
09/29/2011

Last week everyone here wanted an extra blanket. Without even going into the room to see what all was on the bed. I did tell the guests they could turn the heat on. They said no, they wanted blankets. Without even looking to see what was on the bed. My guess? They were going to throw that 'filthy comforter' on the floor because they've seen those filthy hotel shows. Sure enough. The quilts were on the floor.

This week all the beds have: top sheet, blanket, duvet, quilt. If they still need more - turn up the heat!

Not picking on you. It's been one of those 'what season is it' weeks.

I don't have spares of anything in the rooms. I had to take 2 pillows from a room last week because, again, without even a test run the guest wanted more pillows. By the time she was done she had 8 pillows on the bed. Overkill? I think so. Then I had to go find more pillows for the bed I stole them from.

(I am counting down...4 more weeks until vacation.)

__________________

Everyday, for good or ill, we intersect with some else's story and become a part of it.

 

Arks's picture
Offline
Joined:
05/22/2010

Anthony Melchiorri would not approve, and neither would anybody else on earth. She at the desk considered: take seashanty a blanket or tell her to fix it herself. Easy answer for those who take the easy way.

__________________

All saints can do miracles, but few of them can keep hotel. ~ Mark Twain

 

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.