Am I Creepy?

10 replies [Last post]
Offline
Joined:
05/30/2008

I can be a bit of a Rain Man when it comes to remembering guests and I'm wondering if that might creep some people out.

Ie, I had a call last night enquiring about a stay. The woman said she'd been here before; she gave me her first name and I saw her husband's last name on call display. Boom, I just knew who she was. Long distance runner who'd had a specific health issue, here twice before, once with adult daughters, worked at a certain store, etc.

I asked after her husband by name, asked if she's still running (yes, just ran a marathon, that's why they're having a last minute getaway). She sounded quite pleased but said she couldn't believe I remembered her. After we got off the phone I looked her up in my system and it turns out it's been FIVE years since they stayed here.

I'm not like this with everyone, but it happens fairly regularly. Some of our regular guests I can recognize their voices over the phone without even a name. I don't try to remember all this and lord knows I could put the brain cells to use remembering more important things (like what day it is, or my ipod password).

So is this good customer service or is it creepy to be remembered by someone who's not a consistent or significant part of your life?

Offline
Joined:
05/30/2008

Thanks everyone!

And for the record, I remember all sorts of details about the guests except their faces! My facial recognition is terrible in every situation, not just guests. It drives hubby nuts when we're watching a movie and I have to ask him who's who every time the scene changes. 

Offline
Joined:
05/22/2008

I would be impressed. I have folks like that. I just knew by their voices...some just stick with you. not creepy to me. I think great customer service.

Offline
Joined:
01/12/2013

You are extremely impressive.  I've had guests arrive and when I introduce myself, they have replied "Yes, we know who you are!" (because they've been here before!)  All smiles and joking after the explanation, but oh my Lord, how embarrassing!  I have a horrible memory and sometimes the name might sound familiar when I take the reservation, but I remember nothing about them unless they've been here multiple times.  And even those are a struggle to remember details.

Embrace your "creepiness"!

 

gillumhouse's picture
Offline
Joined:
05/22/2008

How about not recognizing the same people you saw 3 hours earlier when they stopped at the Welcome Center to pick up the house keys? I got home and they were on the porch talking to DH and I thought they were the OTHER couple we were expecting.

Offline
Joined:
10/07/2008

gillumhouse wrote:

How about not recognizing the same people you saw 3 hours earlier when they stopped at the Welcome Center to pick up the house keys? I got home and they were on the porch talking to DH and I thought they were the OTHER couple we were expecting.

"Stepfords" are this way, they arrive one way and are replaced overnight with someone else. At times even their hair is a different color, how does that happen? indecision

__________________

Gluten free is never free. - Joey Bloggs

 

gillumhouse's picture
Offline
Joined:
05/22/2008

Joey Bloggs wrote:

gillumhouse wrote:

How about not recognizing the same people you saw 3 hours earlier when they stopped at the Welcome Center to pick up the house keys? I got home and they were on the porch talking to DH and I thought they were the OTHER couple we were expecting.

"Stepfords" are this way, they arrive one way and are replaced overnight with someone else. At times even their hair is a different color, how does that happen? indecision

I wish that had been the case. It was me.

Madeleine's picture
Offline
Joined:
09/29/2011

It really depends on the guest. Someone who maybe has had a stalker would be terrified. Other people would be honored.

Voices are easy for me. Easier than names and faces. Email addresses stick with me more than names.

If you were at a high end hotel you could command a very generous salary to be able to greet guests like that. People who *expect* to be remembered would take what you did for granted.

I try to remember quirks: doesn't like ice in her water, wants his decaf coffee after breakfast is served, needs an extra, lightweight blanket, doesn't eat meat, etc.

My vote is no, you're not creepy, you're perceptive.

__________________

Everyday, for good or ill, we intersect with some else's story and become a part of it.

 

Offline
Joined:
10/07/2008

Yes you are creepy, amazingly creepy. Says one who does and knows the same. We are called observant, more than the average bear. Of course there is a reason we remember this stuff. We don't need to clinically work it all out for people. Sometimes it may be impressive, other times tmi. But we never know when it will be which!

Keep on taking in those details...it keeps you sharp Jacks! yes

Breakfast Diva's picture
Offline
Joined:
05/26/2009

It's wonderful! It makes the guests feel very special and they would never experience something like that in a hotel. Sometimes when a previous guest calls and I don't remember them, I'll quickly pull up their reservation file while I'm talking and then can make our conversation more personal by asking about their kids, etc.

We often get repeats that can't believe we remember them or special things about them. Thank goodness for guest notes! It's personalized service and the fact that you don't have to look it up, is a great thing!

Offline
Joined:
08/04/2008

I'm that way with numbers: zip codes, phone numbers, prices, recipes....it always amazes me what my brain can remember. And what it can't Smiling

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.