30 replies [Last post]
Madeleine's picture
Offline
Joined:
09/29/2011

SuperInn announced they are within months of launching their totally revamped booking site. Looking forward to this as I've been waiting years and was getting ready to bail.

__________________

Everyday, for good or ill, we intersect with some else's story and become a part of it.

 

Offline
Joined:
06/24/2008

What I believe is an important factor when looking at a new system is whether or not the developer is constantly advancing their system to keep up the ever changing technology world.  

Being able to communicate with other needed systems today is necessary!  

I would defiantly want the system to integrate with  things such as TA's tripcon nect, payment systems, and OTA's, whether it be direct or through a channel. 

There are many that are providing these options while still being very economical.  

timberbandb's picture
Offline
Joined:
12/02/2013

Has anyone tried   thinkreservations dot com?  

I've heard several innkeepers say they really like it and very reasonably priced...

__________________

A "seasoned" Innkeeper in PA.

 

ChrisandShelley's picture
Offline
Joined:
04/13/2014

Our B&B mentors had this and they really liked it. They highly recommended it. We met the developers at the PAII conference in January. Twin brothers who are super nice and all about customer service. When we were looking at a system, it was between Rezstream and Thinkreservations, and we decided that Rezstream had a few features that were already in place when Thinkreservations had them coming. They were a little cheaper than Rezstream, I think $10 per room per month. 

__________________

Christopher and Shelley Smith, Innkeepers
The Wildflower Bed & Breakfast, Mountain View, AR

 

Morticia's picture
Offline
Joined:
05/22/2008

It's popular around here. I'm going to get opinions later on to see if I want to switch. Off the top, tho? I don't like the guest interface.

I'm not a fan of the 'keep picking a date until you find an open room' kind of system. Show me a calendar so I can see if anything is open before I start entering info. Or offer it as an alternative after my first date is rejected.

__________________

Never judge a person's story by the chapter you walked in on.

 

Lee2014's picture
Offline
Joined:
12/11/2014

Morticia wrote:

 I'm not a fan of the 'keep picking a date until you find an open room' kind of system. Show me a calendar so I can see if anything is open before I start entering info. Or offer it as an alternative after my first date is rejected.

yes

__________________

Have a great day!

 

Offline
Joined:
08/07/2008

Does anyone know if the new Superinn works on an iPad?  I'd like to take reservations on an iPad and do anyway with lap top.

Morticia's picture
Offline
Joined:
05/22/2008

scrambled_eggs wrote:

Does anyone know if the new Superinn works on an iPad?  I'd like to take reservations on an iPad and do anyway with lap top.

It's not loaded on your machine, it's web based. You use it thru a browser. That said, booking dot com does not work on my tablet. It should. It doesn't.

Offline
Joined:
08/07/2008

I have the old Superinn still and it does not work well on the iPad.  The area where you input credit cards is not large enough on the screen and hard to deal with.  Was hoping the new version would work better on a iPad or tablet.

Morticia's picture
Offline
Joined:
05/22/2008

No. It's still hard to input the data. I can do it, have done it on vacation, but it's not easy. And, you don't even get the same screens on different tablets. Gomez has a BlackBerry and he gets different info than I get on the nexus.

Morticia's picture
Offline
Joined:
05/22/2008

Just noticed the date on the original post. I got the updated version 18 months after that.  And it still wasn't ready for prime time.

I know folks who are still using the old version.

Offline
Joined:
04/02/2014

This is why we switched last summer to ResNexus because SupInn at that time told us their first version of the new release wasn't going to work with TripConnect - we've gotten so many reservations through TripConnect it was so worth the switch.  I can compete with other properties who have everything on Exp, book ing, Pline, etc. and only pay a tiny click fee.  I love it -- it does my pre-arrival and thank you emails saving me tons of time, it has built in yield management and looks really nice for the customer.  Since we switched to them, they have upgraded several times adding requests that people made including one of my big ones.  They are very responsive which was not the case at SupInn.

ChrisandShelley's picture
Offline
Joined:
04/13/2014

I've never tried Reskey, but we use Rezstream and have been super happy with them. Customer service is impeccable, either by email or phone. I love the cloud based program so I can access it even from work. 

Arks's picture
Offline
Joined:
05/22/2010

I'd say twice a year ResKey has a hiccup for a few hours or less. Not a big deal for me. I wouldn't switch for the world.

__________________

All saints can do miracles, but few of them can keep hotel. ~ Mark Twain

 

Offline
Joined:
08/07/2008

Does it work in a way that is better than the old version?  Why is it a lot of work if we are already existing customers?   If it is that much work I think I might wait until next January when it is very slow and not many reservations are on the books.     Undersea…if I was new I would probably go with Reskey but they were not invented back then and I have so much data with Superinn right now.

Madeleine's picture
Offline
Joined:
09/29/2011

It's very similar to the way rez key works. You can do packages and multiple room bookings at the same time.

It's a much more in depth version than before.

The work that Mort mentioned has to do with the learning process and the migration. It's a different database so you don't get your transaction history.

Your guest data is saved but your upcoming reservations don't migrate.

I would call them to make sure you don't get scheduled for migration mid season.

It's a work in process. I still don't have my gift certificates migrated.

If I hadn't started with them I would have switched.

Offline
Joined:
08/07/2008

Thanks for the updated information on this.  It is good to know and I will contact them again.

Offline
Joined:
01/19/2015

Not familiar with it, but seems a RezKey competitor.  Is there any compelling reason to choose SuperInn vs. Rezkey?

__________________

[admin note: Created enough waves and discourse to be shown the door.]

 

Offline
Joined:
08/07/2008

They still have not updated Superinn since this announcement in 2013.  Anyone know what happened?  Still the same old thing.

Morticia's picture
Offline
Joined:
05/22/2008

scrambled_eggs wrote:

They still have not updated Superinn since this announcement in 2013.  Anyone know what happened?  Still the same old thing.

I know several inns that have the new version, including us. Call them to get on the migration list. But be prepared, it's a lot of work. And it operates very differently from the old version.

jfs
jfs's picture
Offline
Joined:
03/16/2014

Do you like the new Superinn?  How much is the monthly fee?  I use the old version at $70 a month.

__________________

Julie

 

Offline
Joined:
05/22/2008

go with reservation key

 

Morticia's picture
Offline
Joined:
05/22/2008

EmptyNest wrote:

go with reservation key

 

I'd agree with that except for the number of times lately that I've seen on here that it is down or doing odd things.

Yes, there seems to be good support but having your rez system down is stressful.

That was my first choice for switching over but now I'm looking around.

gillumhouse's picture
Offline
Joined:
05/22/2008

I would not consider changing unless they were down once or twice a month and a lot of other things which do not happen. In today's world of tech I am a numbnutz, but back in the day I WAS a programmer (BAL) so I know how a . or a , in the wrong place will be so hard to find and cause SOOOOO much havoc.  Because of my programming experience, I got more production out of the computers as a operator than anyone else because I understood how it worked.  Which is why I do not mess with the innards of my web site - my knowledge is back in the Stone Age.

That makes me more understanding of the problems but will not keep me from telling him safety features - like messages embedded in problem messages, the need for emergency contact numbers, and perhaps back-up personnel are needed as it impacts OUR livlihoods that we have entrusted to him.

Momma Smurf's picture
Offline
Joined:
12/06/2010

We have been with them for two years now, converted on November 13th for the coming year.  And yes, maybe 3 times down.  I remember Weber being down way too frequently, so this should not be a factor.  I have probably made at least a dozen requests for enhancements or fixes and John has been quite responsive to.  He just needs to realize that he is so successful that he is no longer a one man show.

__________________

The Truth and an Open Mind Shall Set You Free

 

Generic's picture
Offline
Joined:
02/24/2011

Twice down in a year? Not worried.

__________________

Permission to quote in whole or in part, other than usage on this forum, is entirely forbidden.

 

Offline
Joined:
05/22/2008

As i said in another post...stuff happens to EVERYONE! No system is perfect. They know people depend on the software but heck..even FB goes down. No one can be expected to be on 24/7/365. Really!

Offline
Joined:
06/24/2008

Morticia wrote:

EmptyNest wrote:

go with reservation key

 

I'd agree with that except for the number of times lately that I've seen on here that it is down or doing odd things.

Yes, there seems to be good support but having your rez system down is stressful.

That was my first choice for switching over but now I'm looking around.

You know every system has times that they go down.  It seems like about a year or so ago ResKey switched to a different server because of an issue that kept reoccurring.   (am I remembering correctly?) 
 

Morticia's picture
Offline
Joined:
05/22/2008

jfs wrote:

Do you like the new Superinn?  How much is the monthly fee?  I use the old version at $70 a month.

The rate is the same for the new or old version as far as I can see. The new one is, from the office side, a lot more in depth and laid out like hotel software would be. Not everything works right yet. Some very odd things that I keep forgetting to mention like you cannot select the number of guests in the room when you are taking a rez on the phone. You have to go back and fix that later on.

There are quite a lot of things that don't work right, in my opinion, from the guest side. Booking a package is not intuitive at all so most guests still call to do that altho they can see the packages on the booking engine.

I'm not happy with being on the new version for 8 months now and still there are big gaps in the system like gift certificates and having to manually delete cc details. That's a pain.

Will be changing over the winter.

jfs
jfs's picture
Offline
Joined:
03/16/2014

Thanks for the feedback.  I'll stick with what I am using.  We are pretty small.

Offline
Joined:
08/07/2008

Looking forward to it!  

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.