Location knocked down this B&B Review

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10/07/2008

I saw a B&B quoted on Rezkey when I went in today and clicked over on their website (they are a member of this forum)... I saw a lovely new site, really attractive. They had the TA badge there, I thought, wow that is great! I clicked on it, and found this review (they may not have seen it yet) :

“Great Bed & Breakfast, wish it was in a nicer town”
4 of 5 starsReviewed November 8, 2013 NEW

XYZ Bed & Breakfast was an amazing place to stay. My husband and I stayed there for 2 nights in September to finish out the summer with some R&R and some beach time. The innkeeper was awesome, her breakfasts were amazing, and the house was adorable. Comfy and quaint retreat in a beautiful historic home. "The Town" on the other hand, was not our cup of tea. The beaches were okay, but over-crowded and not much to look at. The bars and restaurants were nice, but even out of season were packed beyond capacity with crowds of tourists. This B&B was great, just wish it was in a nicer beach town.

 

from JB - Now of all the convoluted rigmarole! This really gets my dander up. They were marked down two bubbles on location because they felt it was too crowded with tourists? What the heck does this have to do with the B&B! Sorry, it really irked me. angry

 

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06/24/2008

This review eats through to my core.  So the B&B gets dinged because the guest had no idea where they were going.  Zero research is what it says! 

Why in the world does TA allow people to rate on location anyway.  It could be taken in many ways.  Ridiculous!  One person could be thrilled that the place was in the country, miles from anything, while another be furious.  Who's to blame?  Not the place, it is the guest.  With so much information readily available as to what we are near, the distance from ___ (restaurants, events, big city....) and Google Earth which can easily verify our surroundings. 

We have become a society where we have to blame ANYONE but ourselves for our unhappiness. 

Highlands John's picture
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04/16/2010

There are two criticisms in a review that irk me, this is one of them and the other is "It wasn't a problem for us but someone else.............".

Don't criticize because the location was not what you wanted, do your homework properly if you want something particular. As I said to someone earlier in the year "The house is in the same place it was in when you booked".

For point two, don't write reviews for other people.

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Madeleine's picture
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09/29/2011

Highlands John wrote:

There are two criticisms in a review that irk me, this is one of them and the other is "It wasn't a problem for us but someone else.............".

For point two, don't write reviews for other people.

Hate this. If it was ok for you what do you care about someone else? And the 'if it's really important to you ask for the room with the bathroom in the room or you'll get a shared bathroom.'

THE room. As in ONE room with an en suite. And SHARED bathroom, which we don't have.

Stop writing reviews about things of which you have no knowledge.

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Madeleine's picture
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09/29/2011

Highlands John wrote:

 As I said to someone earlier in the year "The house is in the same place it was in when you booked".

 

You are a pip! (That's a good thing, BTW, in case it means something completely different across the pond.)

We've had prospective guests question the exact location of our inn because the photos make it look like we're way out of town. If I took the 'street side' view and posted that no one would stay because the house is about 20' wide on the street side! It looks like a dollhouse from the front. No eminence at all.

gillumhouse's picture
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05/22/2008

I got  a downward tick on location in a review. She was coming here to ride the rail-trail. I am still trying to figure out (and years later I remember the review) if she was ricking me because I was a bit over 6 miles from the Interstate or about my location in relation to the rail-trail - a distance of less than 50 feet BTW.

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03/11/2009

"An educated guest(consumer) is a happy guest."  In other words if they do not educate themselves as to what they are buying, then buyer beware. If they were deciding between a $400.00 household item ,you know they would do some research .Some do not value money but will complain as if it was not their fault they did the booking . After 10 yrs  as an B&B owner/innkeeper you take it all in stride  : )

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10/07/2008

The thing is there are beaches along the east coast that are not my cup of tea, in the least, but they certainly are for everyone else! (as they are packed out all summer long). But would I talk about the area, vs the place I am reviewing? No. That is why it is so odd when people do this (to you, to me, to everyone) I am wondering if that "Location" bubble on TA is misinterpreted.

Madeleine's picture
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09/29/2011

I would say mentioning location applies but not how these reviewers did it. The place we just stayed had a gorgeous view. Absolutely stunning. Actual location? RR tracks 100' from the house, out in the middle of nowhere, 5 miles to the nearest place to eat (a diner). All of that info is ascertainable when reading the directions for how to get there.

If the innkeepers failed to mention a crappy neighborhood? Yeah, I'd mention it.

But they didn't like the attractions? No, that's not the fault of the innkeeper.

We get the traffic complaint in the summer. It's too busy, too many people, crowded, blah, blah, blah. I point to my license plate and say there's a reason that's what the state 'motto' is. (The real motto is something else.)

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02/18/2012

Yeah, I often get similar remarks that have nothing to do with our location...about the restaurants (or lack thereof) in town, or the remoteness of the area or the road to the town.  So I know the frustration!

You know, I think people understand that a destination isn't for everyone, so I don't get too hung up on defending the destination, since I know other reviews I have really highlight the destination as one of the top places they visited.   In replies, I thank for the good, and try to mention how future guests can alleviate the negative.   For example, "I also like to spend some downtime away from the busier beaches. Next time you're in town, you might try to check out XXX Beach or YYY Park, it's a little more remote and we'd be happy to give you directions"

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01/12/2013

I have a hard time understanding why someone would come to the beach, in a well known tourist town, and expect others not to be there?  Really?  And if that was crowded to her, she should try coming in July.  There are four million people that live less than an hour from here, for crying out loud.  It's hot, humid,and miserable.  Where do you go?  To the beach!  Geez. Get a clue. 

It was prime hurricane season when she was here, and right after Labor Day.  It was NOT crowded. Apparently, the other 362 days of her life, she lives on the North Pole and never sees other people, if the few that were here were a crowd.

Got all riled up and blew my cover Smiling  Haha.  If I had been keeping up with my TA responses, I would have written one. But since I haven't, I'll just let it go.

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10/07/2008

Apparently the tourists love the town and flock to it. So if you moved it to say, this small town where I am and there are zero tourists? Or move it to a Caribbean island where they pay to fly to it? There is simply no pleasing people.

I would let it stand...if it were me, unless the innkeeper responds to all of them.

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01/12/2013

The innkeeper used to, then she fell behind. lol

TheBeachHouse's picture
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06/24/2013

A town that is crowded with tourists must have something going for it, yes?  

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01/12/2013

Yes...I saw that and it irked me too!!! Am thinking that innkeeper may need to reply because I'm sure she feels strongly about her town.  What this reviewer fails to realize is that the innkeeper would not be the innkeeper she is if not for the love of the town.  That's my take, anyway Smiling

What do you think?  Would you respond?  I'm on the fence...

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