Terms? Be careful!!

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gillumhouse's picture
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05/22/2008

Someone on Goo + posted this. This is a company to steer clear of and a warning to take heed of.

http://blog.hubspot.com/marketing/wrote-a-negative-online-review-itll-cost-you-3500-nj

 

Hillbilly's picture
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10/22/2011

Here is wait I think.
For example. . When a customer calls the day they are to arrive and cancels their reservation then they need to take some self responsibility for their actions. They do not need to go post a bad review for charging their card because we charged them for the cancellation fee. This was agreed upon when they made their reservation. Suddenly, we are the bad property because we charged their card for cancelling last min. Should a guest be able write a bad review online and say we are horrible for protecting our business and charging their card? People are becoming self absorbed in the fact they can hide behind a computer ( I think it makes them feel powerful) and write horrible things about business when in fact they need to look at them selves.
If a customer fails to read the Terms of the sale then they cant blame the company for sticking to their policy. Do I think this policy the business has in their terms is Bad? Maybe, maybe not. Its their policy and its what they want to have in order for you to do business with them. You get to choose if you do business with them. If you choose to Click that "Agree to the Terms" button then do not complain when the company agrees to hold you to it!

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Hillbilly

 

Madeleine's picture
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09/29/2011

Do your kids do school trips? Sports? Scouts? Do you sign waivers saying you won't sue the school, scouts, etc if your kids are maimed or killed? Would you REALLY not sue if your kid was killed or maimed? You signed the waiver. Tough on you.

I doubt anyone thinks the TOS include something that says 'you bought it, you're stuck with it, you exercise your first amendment right to free speech and we'll sue the pants off you, just saying.'

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Everyday, for good or ill, we intersect with some else's story and become a part of it.

 

Hillbilly's picture
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10/22/2011

I agree partly. So do our cancellation policies mean anything? Should we not have them? So when we sign those waivers does it mean anything? Or do we know deep down when we sign those, we don't really have to follow the rules?
I do have a Boy scout. If he gets hurt by doing something that I know going into it that he might. Example: Zipplining, I have an option, let him do it and hope for the best. Or don't let him and know he will be safe. But If I let him do it and for some reason something failed, like the cable broke than that changes things. Was it poor maint? Then yes, if I signed a waiver you better believe I would proceed with a lawyer. But if he got hurt and broke his arm because he was horsing around with his friends and not paying attention than I would call that a life lesson and I would not bad mouth the company for my sons mistakes.

Madeleine's picture
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09/29/2011

I think you hit this case right on the head. The buyer in this situation had a reasonable expectation of good service. (Your son following all the rules.)

The buyer did not receive anything approaching good service. (Poor maintenance on the zipline.)

Does that not nullify the  TOS agreement between buyer and seller? (You get to sue, the buyer gets to complain online.)

Not saying we should not have policies. Not saying we shouldn't uphold them. We need to be prepared for guests horsing around with their friends and breaking an arm and not taking responsibility for it and complaining online. Not to the point of suing the guest.

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06/24/2008

And I thought the insert we got with a product we purchased through 3rd party on Am azon online market place was bad!  

It stated that if a bad review was posted to the website, it would void out the warranty. 

I will be making sure we check the terms before  purchasing any more products online. 

Arks's picture
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05/22/2010

copperhead wrote:
 

It stated that if a bad review was posted to the website, it would void out the warranty. 

This should be illegal. Senators and congressmen should be made aware they're trying this. 

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All saints can do miracles, but few of them can keep hotel. ~ Mark Twain

 

Arks's picture
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05/22/2010

The company's bogus $3,500 charge couldn't possibly trump the reviewer's freedom of speech in court, but they know nobody will spend the money to hire a lawyer to fight it. 

It's almost like saying, I don't like the political bumper sticker on your car. Remove it or I will bill you $3,500 and ruin your credit rating if you don't pay.

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