You know the routine, you order something online, then realize the order is messed up, it didn't take the discount code or free shipping or something, so you call.
Then you sit in a queue with horrible music for 10+ minutes "all customer service reps are currently helping other callers..." You finally get through and press the right buttons and speak to someone who says they are not that department, even though you selected it on the phone. You get transferred, the call drops.
and so on and so on...you go round and round.
Is it worth the agony of calling? Never.
And so I ordered on Old Navy.com (for Christmas prezzies for my nieces), everything was correct at the time I clicked OKAY PROCESS ORDER. Now here is my email statement, and it is not correct.
I call...
I get 1 person after selecting "re my order" - in less than 30 seconds.
She helps me.
She fixes it right then and there.
Then she says for your trouble/inconvenience we are also marking it all down 10%, or we can send you a coupon?
"MY WORD, MARK IT DOWN, MARK IT DOWN!"
and there it is, simple, good, clean customer service. BRAVO OLD NAVY.
Then you sit in a queue with horrible music for 10+ minutes "all customer service reps are currently helping other callers..." You finally get through and press the right buttons and speak to someone who says they are not that department, even though you selected it on the phone. You get transferred, the call drops.
and so on and so on...you go round and round.
Is it worth the agony of calling? Never.
And so I ordered on Old Navy.com (for Christmas prezzies for my nieces), everything was correct at the time I clicked OKAY PROCESS ORDER. Now here is my email statement, and it is not correct.
I call...
I get 1 person after selecting "re my order" - in less than 30 seconds.
She helps me.
She fixes it right then and there.
Then she says for your trouble/inconvenience we are also marking it all down 10%, or we can send you a coupon?
"MY WORD, MARK IT DOWN, MARK IT DOWN!"
and there it is, simple, good, clean customer service. BRAVO OLD NAVY.