This is water ----

This is a great video to watch when you are in the thick of your busy season and you don't think you can handle another grumpy guest.
http://sharepowered.com/inspiring/a-must-watch-for-anyone-frustrated-with-growing-up/#sthash.hfyUN5Pk.gbpl
My DH reminded me of this way of thinking this past year when we had an elderly grumpy guest and he placed the thought in my head 'I wonder if he is in pain'.

Thanks, copperhead. I still want to strangle a few people, but it made me think. Thanks for sharing it.

sigh... I guess I need to be reminded of compassion righ about now.

excellent! perfect timing.