Packing the Room

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Generic's picture
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Trying to remain calm. Guest invited friends over. I had to remind him that he is responsible for them when they are on the premises and that he booked for 2, not 4. I hate confrontation.

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OnTheShore's picture
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Maybe I mis-read your post, I thought you were charging the surcharge for staying only one night (instead of two or more), but since this thread is about extra people, maybe you were charging for the extra people?

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Generic's picture
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Booked two nights, reserved the room for two people. Tried having a party in the room, until I called them on it. But had two extra people sleep on the daybed. Found that I wasn't stupid enough to leave linens for it, but still slept. Slunk out of the house just after check-out. Told XPDA story and had them marked as persona nograta. Idiots who don't know the difference between a hotel and a B&B and that I'm around all the damn time!

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sorry, I meant to be replying to Arks' post (#19 in this thread, or #150616) -- the big text entry box at the bottom of the page is just so inviting, I forget to click the "reply" link under the specific post I'm responding to!

 

Arks's picture
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Is "room packer" added to the official list of innkeeper terms?

I had one of these the other day too. They paid for 2 in the room, but when I went in to clean after they left, I found the mattress cover from the sofa bed wadded up in the corner. When I opened the sofa, the mattress was covered in popcorn!

They obviously had a 3rd and maybe 4th person spend the night, slept on the mattress cover and probably used extra pillows from the bed (I have 4 on the bed) and there's an extra blanket in the closet they probably used in place of a top sheet.

It was a one night stay and 6 bath towels used, plus 4 hand towels, 4 washcloths, and they took everything I put out in the way of soaps, lotions, vanity kit, etc. Plus left the blackest bathtub ring I've ever seen. 

Oh well, I did charge a big $15 surcharge for it being a one-night stay, so I shouldn't complain. I'm getting rich here.

When they do this a) I don't get paid unless I want to bill them after the fact and make them mad and b) I feel like I need to wash the blanket even though it's folded back up in the closet so I'm not sure it was used.

Grrrr.

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OnTheShore's picture
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Arks wrote:
Oh well, I did charge a big $15 surcharge for it being a one-night stay, so I shouldn't complain. I'm getting rich here.

Arks, I can sense the sarcasm, but $15????   We don't do one-night stays, but if we did, we would charge a lot more than $15 for a surcharge!

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Harborfields wrote:

We don't do one-night stays, but if we did, we would charge a lot more than $15 for a surcharge!

But you probably provide breakfast to the extra people. I don't. I just have an extra set of sheets and towels to wash.

But still, $15 may be a little low. Thanks for mentioning that!

Generic's picture
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You know for a measly $30 they could have had a clear conscious, had the bed made with clean linen, had towels and even had breakfast. Instead they had to run like cockroaches in the night.

Madeleine's picture
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It's a better story the way they did it. Paying is what other people do!

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Generic's picture
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I guess my religious upbringing is showing. To me, it's just a bad foot to start the new year on... the road to hell.

Madeleine's picture
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Karma catches up with them. It has with me. Why do you think I have so many pita stories? ;-) 

Last time sometime snuck extra people in she was a hotel employee. She left her glasses. I had her mail me a postage paid box to get them back.

Usually I just send stuff back.

Madeleine's picture
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I don't mind if someone drops in to see the guests and they have a glass of wine on their way out to dinner. But, then they leave their car(s) here.

If someone stayed over they were guests and there is a charge.

We even offered a second room (for free!) to our grandpa-on-the-floor but he turned us down. When I heard him telling other guests he slept on the floor I went right over and said, 'We offered you another room.' Did not want the other guests thinking we made him sleep on the floor!

We've had it happen that people we did not know about stayed here. It's a pain.

gillumhouse's picture
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Madeleine wrote:

I don't mind if someone drops in to see the guests and they have a glass of wine on their way out to dinner. But, then they leave their car(s) here.

If someone stayed over they were guests and there is a charge.

We even offered a second room (for free!) to our grandpa-on-the-floor but he turned us down. When I heard him telling other guests he slept on the floor I went right over and said, 'We offered you another room.' Did not want the other guests thinking we made him sleep on the floor!

We've had it happen that people we did not know about stayed here. It's a pain.

Those are the ones you want to throttle. They make it sound as if you are mercenary and heartless when you have bent over backward and grabbed your ankles to say goodbye to any possible profit. And then they have the gall to be a "victim" to people who are paying what they themselves refused to pay or even take for free. Thankfully you were there to correct the situation - but how many times have we NOT been there to correct  the twisted stories. Even worse how many of our acts of kindness have come back to bite us because someone bragged how they got away with something and another person expects us to do it for them. And then there are the Psychos who do not know a mountain when they see one (unless it is an Alp).

Generic's picture
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I had to go up there at 10PM and tell them that they needed to quiet down. Apparently they invited more people up to the room. Ugh!

Well, this morning, we had to go into the room and remind them of check-out time.They left 20 minutes late. Of course didn't pay for the extra people. But they slept on the mattress cover, no sheets... but of course no sheets! No unsanitary... yech! The amount of alcohol in that room.

I also had a discussion with the third party they books through and had they marked as DNB. If they are smart they will warn other innkeepers along with the reservations... but not likely. No one seem to like to take responsibility for anything anymore.

Do I change the policy sheet in the rooms? 

  • Passive aggressive?
    • Unregistered guests are $1000 per person.
  • Legal threat?
    • Unregistered guests are squatters and the police will be called. No warnings will be given. 
  • To the Point?
    • For our security, no unregistered outside guests.
Joey Camb's picture
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We had a room today 1.30 I had to knock on the door as we were 2 rooms away on the housekeeping list didn't see them leave but they did leave a £5 tip for the housekeeper

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Breakfast Diva's picture
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There is an innkeeper in our region, fortunately not very close to us, that calls them trespassers. Will not even let them meet up during the day for a few minutes. She runs and screams after them "YOU'RE TRESPASSING" and threatens to call the police.

The iron thin is, the name of her place is named after a type of Japanese meditation. She has so many rules I would be afraid to go near her place!

Arks's picture
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Sugar Bear wrote:

  • Passive aggressive?
    • Unregistered guests are $1000 per person.
  • Legal threat?
    • Unregistered guests are squatters and the police will be called. No warnings will be given. 
  • To the Point?
    • For our security, no unregistered outside guests.

For our security, No unregistered outside guests.

You don't have to tell them why. Just state the policy. But that will only help if they understand what "unregistered outside guest" means.

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Okay Sugar we are waiting to hear the outcome, let us know.

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Yeah you won't really know who is where until tomorrow.

Madeleine's picture
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Especially on such a big evening where you know they will be staying up late if they stay in. And wondering if their friends are sleeping on the floor.

Generic's picture
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There is a second bed, but no bedding in the room to go with it. It's set up as a single daybed. If you know how to open it, it's a king. But no sheets, no towels and of course we are around all the time.

Madeleine's picture
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Sugar Bear wrote:

There is a second bed, but no bedding in the room to go with it. It's set up as a single daybed. If you know how to open it, it's a king. But no sheets, no towels and of course we are around all the time.

That made not a bit of diff to guests who brought their great grandchild with them the other day. Grandpa took the duvet and slept on the floor.

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Sugar Bear wrote:

There is a second bed, but no bedding in the room to go with it. It's set up as a single daybed. If you know how to open it, it's a king. But no sheets, no towels and of course we are around all the time.

And you have the CC# for extra charges if they do remain, and for some not having sheets doesn't stop 'em.   And not even a honeymoon night, yep that surprise 3rd wheel even came down for breakfast, broke our sofa bed too. 

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