Real advice

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From Robert H on Shark Tank

"This is the problem with false encouragement most people are never given the chance to meet a bunch of people who have done it before to get real advice."

it made me immediately think of this forum. 

And so we are asked about being emailing a free photo op, and when we say "spam" and explain why...it is refuted. I rest my case. "Given a chance to meet people who have done it before..."

PRICELESS...Real Advice

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You have touched on one of my peeves...we have decided that the toe nails are overlooked until a "romantic getaway" when they realize they need a trim. (Here on the forum we discussed this n the past)

i find toe nail clippings all the time here in the guest rooms...

argghhhhh

ps i like watching that show as well

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And I'm watching the latest Hotel Impossible. I'll have nightmares tonight about the possibility of a loose toenail clipping being found on carpet.

Watching that show makes me better, every episode. Real advice!

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I have nightmares about guests finding HAIRS!  I'm obsessed with finding every last hair that could be laying around, mainly in the bathroom.  Behind the toilet, on inside of shower curtain, on baseboards or in the shower door track.  It's ridiculous, but I know that all it takes is one hair for someone to think the room has not been properly cleaned. 

Oh, and hairs on sheets that have come out of the dryer.  I know its clean, but if someone pulls back the bedspread and finds a hair our place is "filthy".  Ugh!  Obsessed I say!

birdwatcher's picture
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Im the same way-specially the bathroom-

Joey Camb's picture
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one of my neighbours told me they had a very hairy man stay (ie all over his body) and he'd been trimming it in the  bathroom took forwever to get all the tiny bits of hair off everything - all stuck in the silicone!

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camberleyhotelharrogate@yahoo.co.uk wrote:

one of my neighbours told me they had a very hairy man stay (ie all over his body) and he'd been trimming it in the  bathroom took forwever to get all the tiny bits of hair off everything - all stuck in the silicone!

Nose or back hair? 

cool

took furever huh?

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camberleyhotelharrogate@yahoo.co.uk wrote:

one of my neighbours told me they had a very hairy man stay (ie all over his body) and he'd been trimming it in the  bathroom took forwever to get all the tiny bits of hair off everything - all stuck in the silicone!

Nose or back hair? 

cool

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Now, that's just wrong, JB!

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K9 wrote:

Now, that's just wrong, JB!

I said, and I quote, to my husband who has plenty of ear hair and nose hair to go round now, ssshhh don't tell him I said that....This is why some women, er, go to the other side, when they see all this hair everywhere... haha! When you are shaving your back, then that is something right there. One cruise we went on there was a guy in the hot tub who I nicknamed "Chewbacca."  We would walk past and I would comment "Yep Chewie is still in there..." 

Sorry to all men, women and animals that were insulted by my comments in this thread. Oh and maybe fish. cool

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K9 wrote:

I have nightmares about guests finding HAIRS!  

It's especially bad for me because I'm at a stage in life when most of the hairs I find on my final survey of a flipped room are mine blush

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Innkeep wrote:

It's especially bad for me because I'm at a stage in life when most of the hairs I find on my final survey of a flipped room are mine blush

At least yours are long enough to be easy to spot!

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Arks wrote:

And I'm watching the latest Hotel Impossible. I'll have nightmares tonight about the possibility of a loose toenail clipping being found on carpet.

Watching that show makes me better, every episode. Real advice!

I HATE finding nail parings. HATE it. Of all the things. That and boogers on the walls and bed skirts. Seriously. I cannot imagine what some people's homes look like!

(And, I was just reading a blog about making bed skirts and the blogger said, 'Well, given no one really washes a bed skirt you can do this and save time.' Yuck. I wash them!)

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Hotel Impossible is interesting, because Anthony touches some interesting aspects of running a hotel, but I don't like the fact that many "solutions" are actually just plain money investments.
If the hotel owners had 20K-50K laying around for a redesign, they might have done it themselves. 

This is why I liked "Hotel Hell" with Gordon Ramsey a little better, because it was more about people's attitudes in this sector, and less about interior design.

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GR can't do very much about the attitudes in the US versions of his shows. Take a look at the original UK versions and you will see him go after management a lot more. He tried it in the first few US shows and the managers/owners just walk off and leave. They honestly believe they know everything and can't learn anything new. Which is exactly the problem. I don't believe I know everything in the business. I know what works for me and sometimes what doesn't. But sometimes I just have to change things and try things a different way.

What works for one, may work for others, but may also not work for others. We have different cancellation policies for a reason.... because they work for us.

Anthony on his show talked about the scrub brush for the toilet. He doesn't believe that there should be one in the bathroom, because he doesn't want guests to think about cleaning. I personally like to see one in the hotel so that I can use it if I need to and not be embarrassed if something is "stuck". Also it means that someone is cleaning. We all have different perspectives. Just as petty theft is still theft to me and it isn't to others.

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dumitru's picture
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Not saying that one does a better job than the other, I enjoy watching Hotel Impossible, but I think the first episodes were a bit more "real". The makeovers were not as expensive as the stuff they do now. He would just repaint the reception, maybe give away an iPad and that's it, the rest was in the service and cleaning.
But now he does pool areas, builds stuff, refurnishes lobbies with complete sets of furniture... Throwing money at problems is easier to do than educating people and changing their perspectives on things.

Looks like Brits have it quite bad down in US. Jamie Oliver, Gordon Ramsey, all struggle with the US folk.

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dumitru wrote:

Throwing money at problems is easier to do than educating people and changing their perspectives on things.

I would say both are very important to turn these places around. Changing their attitude alone may not work if the place still looks horrible and the owners have no money, or talent, or energy to remodel tastefully.

Likewise, a beautiful rehab job means nothing if they do not learn new and better habits. I think Anthony does work on both of these factors.

This new season is interesting in that he sends secret inspectors in with hidden cameras to see if the places he worked with last year really have changed their ways. Some have, some have not. 

Like the place in Alaska. I was impressed that they now have remodeled 10 units based on the remodel Anthony did on one unit. But they also filled the "fishing gear" room he created with overflow cleaning supplies and carts and trash storage. That's an example of failure to change their attitude.

You win some, you lose some.

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Arks wrote:

dumitru wrote:

Throwing money at problems is easier to do than educating people and changing their perspectives on things.

I would say both are very important to turn these places around. Changing their attitude alone may not work if the place still looks horrible and the owners have no money, or talent, or energy to remodel tastefully.

Likewise, a beautiful rehab job means nothing if they do not learn new and better habits. I think Anthony does work on both of these factors.

This new season is interesting in that he sends secret inspectors in with hidden cameras to see if the places he worked with last year really have changed their ways. Some have, some have not. 

Like the place in Alaska. I was impressed that they now have remodeled 10 units based on the remodel Anthony did on one unit. But they also filled the "fishing gear" room he created with overflow cleaning supplies and carts and trash storage. That's an example of failure to change their attitude.

You win some, you lose some.

I cant seem to catch them, are you recording them? I need to get with it! 

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Joey Bloggs wrote:

Arks wrote:

dumitru wrote:

Throwing money at problems is easier to do than educating people and changing their perspectives on things.

I would say both are very important to turn these places around. Changing their attitude alone may not work if the place still looks horrible and the owners have no money, or talent, or energy to remodel tastefully.

Likewise, a beautiful rehab job means nothing if they do not learn new and better habits. I think Anthony does work on both of these factors.

This new season is interesting in that he sends secret inspectors in with hidden cameras to see if the places he worked with last year really have changed their ways. Some have, some have not. 

Like the place in Alaska. I was impressed that they now have remodeled 10 units based on the remodel Anthony did on one unit. But they also filled the "fishing gear" room he created with overflow cleaning supplies and carts and trash storage. That's an example of failure to change their attitude.

You win some, you lose some.

I cant seem to catch them, are you recording them? I need to get with it! 

Yes. TiVo records it. I don't even know time or channel. With TiVo it's all automatic. Love it!

I'll try to remember to check what it's on and let you know. 

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do you guys get 4 in a bed in the USA? its on virtually every week Monday through Thursday 4 bb owners stay at each others places and then on Friday they do feed back and pay what they think its worth - its hilarious!

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camberleyhotelharrogate@yahoo.co.uk wrote:

do you guys get 4 in a bed in the USA? its on virtually every week Monday through Thursday 4 bb owners stay at each others places and then on Friday they do feed back and pay what they think its worth - its hilarious!

NO! I wish I did. I hear you talk about it. I would love to see it! Love to be on it!

Joey Camb's picture
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some of them have a ton of staff and yet basic cleaning isn't done - one had a owner, manager and restaurant manger - my question would be so who is actually checking the rooms and common areas are clean? cos clearly this isn't being done and im not talking about being missed once! Partly I blame the owner as they are clearly not writing clear job descriptions and enforcing them

Joey Camb's picture
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we have a clean toilet brush under the sink (ie we have sinks with a cupboard underneath) for that reason - isn't on full display  but if a guest has an accident or vomit or stuck item they can use it,

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Sugar Bear wrote:

Anthony on his show talked about the scrub brush for the toilet. He doesn't believe that there should be one in the bathroom, because he doesn't want guests to think about cleaning. I personally like to see one in the hotel so that I can use it if I need to and not be embarrassed if something is "stuck". Also it means that someone is cleaning. We all have different perspectives. Just as petty theft is still theft to me and it isn't to others.

See, I prefer not to see the evidence of cleaning and maintenance but we do have a plunger in each bathroom. As far as the scrub brush, I went to clean our 'spare' bathroom (laundry room) and grabbed the scrub brush from our then housekeeper's cleaning bucket. Dry as stone. It hadn't been used probably the entire time she was with us.

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