Booking.com question

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Madeleine's picture
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09/29/2011

Has anyone else ever received a booking.com reservation without an address? Is that field optional? I won't process a reservation without knowing that info!

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egoodell's picture
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06/01/2008

It appears that is often a problem with them. On the other chat board they posted this link: http://www.sitejabber.com/reviews/www.booking.com#130

It looks like a complaining type website, but enough of what I read is pretty scary

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06/24/2008

egoodell wrote:

It appears that is often a problem with them. On the other chat board they posted this link: http://www.sitejabber.com/reviews/www.booking.com#130

It looks like a complaining type website, but enough of what I read is pretty scary

I read a good 2 dozen complaints, all but one were booking issues by customers, 1 lonely hotelier that had not received notification of a booking, which could be detrimental to any accommodation.  On the other hand, almost all the complaints by customers had centered on one thing, the customer NOT READING or understanding the policies. 

egoodell's picture
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06/01/2008

Yes, most of the PAII B&Bs that are using booking.com are happy with them. I thought that was kind of a complaining website.

Riki

birdwatcher's picture
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02/22/2009

Booking. com is like hotels. com etc...you are lucky to even get a phone number-I personally do not like dealing with them because you have to do summersaults if they cancelled...we don't get many of those but those we do receive are from overseas.

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06/24/2008

BW, I think you may be confusing booking.com with another online booking co.  They have been the easiest for me to deal with of them all.  Not perfect, but by far the easiest. 
They have always backed me and my policies with cancellations and since I am the one to take the deposit and any other fees, I am not having to fight the with them for my money.  They also back the hotel if there is a chargeback as long as you are sticking to the policies you have on their website. 
 

Madeleine's picture
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09/29/2011

Of all the room selling products out there I think booking is the one most on the side of the hotel. This is the first time I have not gotten an address. I have been easily able to contact the guest every other time. Cancellations have been easy, I get my policies adhered to and I have a 'big company' backing me up and dealing with the guest. I don't have to fight with the guest, booking does that for me.

OTOH, Priceline, with whom they are affiliated wants to argue with me about upholding my policies. Tough.

Booking also has the best commission as far as I know.

Madeleine's picture
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09/29/2011

Holy cow. 2 days later, phone and email attempts and nothing. I have to call booking help desk to get them to contact the guest.

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06/24/2008

Never with booking.com.  Thought it was required! 
If the guest does not answer your call, I would call the hotel service number and ask for assistance. 

Joey Camb's picture
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04/02/2010

we have - but have been using them for years and it is rare, id email the customer for it and say its a USA requirement

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Madeleine's picture
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09/29/2011

I emailed both booking and the guest and neither has replied. Will call guest this morning.

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