RezNexxus vs Rezkey

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The Showdown!

I saw a B&B I have been to in person, and has one guest suite and is paying for http://resnexus.com/pricing.html and it is $45 per month for 1 room.

Rezkey is $20 per month for up to 4 units. This could be rooms, or it could be more! http://reservationkey.com/pricing.asp

For example, if this person had a morning helicopter flight that left from the farm, they could feasibly charge for a package for NON staying guests, perhaps a breakfast basket? or whatever they can get away with in their locale.

I wanted to share this asap, as I think reznexx has been overcharging innkeepers for yonks! Rezkey has been built from the bottom up to accommodate our needs, and John has been working with us, hand in hand, to make sure we have the best online program available!

Offering it as an app for Facebook, and mobile as well. Rezkey is very powerful and has many more features than the avg online booking software. Smiling  

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Tom
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I'll agree, I think Res Nex is a bit over priced for our small facility (5).  A year ago or so, we considered Res Key and actually spent the time setting it up -- the owner was very helpful -- and trying it out.  In the end, we felt that the guest interface wasn't as suitable for our market and we decided to stay with Res Nex.  When we started out 6 years ago, we tried Weber and Reso ...  disaster.  Res Nex is a well done, professional service.

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Tom wrote:

In the end, we felt that the guest interface wasn't as suitable for our market and we decided to stay with Res Nex.  

Tom, could you give us an example of what you mean?  What is your market and how would one be better than the other?  

I am not asking to stir anything up other than the dust in my brain! wink

Tom
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I recall the version we were evaluating seemed a little ... pedestrian.  When we set it up, it had pull down fields for the number of adults and the number of children.  We don't accept children (unless by arrangement) and we couldn't get rid of the number of children box.  Although the default is "0", having the box made it look like we accepted children which we know is a negative for some guests.  I think there were difficulties implementing special event pricing (e.g. football weekends).

This was back a bit and the features may have been improved.  DW (aka Tante Picsou) did most of the evaluation and she thought Resnex worth the extra money.

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Don't know how long ago this was, but the Children box does not show on RK rooms if not applicable and set up that way.  Perhaps in the past... but not an issue now.

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When we were at the PAII conference, we spent a lot of time with all of the reservation system vendors. We liked both Think Reservations and Rezstream. We decided to go with Rezstream as they had all the features we wanted while Think Reservations had a few of those features up and coming. The software is cloud based, so we can access it from anywhere. We will start using it live this week, so I guess we will see how it goes when it works live. 

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Generic's picture
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Two things...

1. Either channel management or integration with a channel manager. Think only has Booking and TripAdvisor... I get a lot of reservations via the OTAs, so that would cut me off from income in my low months.

2. eCommerce integration... I want to know where my guests are coming from, what they are buying, what works, etc. (Which is why I'm hitting my head up against a wall at the moment.

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I asked RezKey a few weeks back whether they work with anyone other than MyAllocator.  Apparently not.   I was interested in another I had read about, and of course cannot remember it offhand.  Was described on one of these threads.

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Generic's picture
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XPDA has a list at http://www.expediaquickconnect.com/content/eqc-system-providers

2cat_lady's picture
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Online reservations if made before they arrive on the island. But because satellite service is hit and miss with some providers, I'll either get a booking through a landline or online when they hit a free WiFi zone.

I also find 'more mature' people call. Either they don't understand the online booking or they don't feel comfortable booking online line. Even if it says Secure Site.

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Was with nexus for the first few years. AI little easier for guests to use than key, but we came to a parting of the ways because I could not get the 3 digit sec # from them.  Once i lost the ability to charge for a no-show, and no resolution from nexus, had to leave them.  They absolutely honored their ROI.  Other than the one deal-breaker, fabulous customer service.  Fabulous customer service also from key. 

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Garden_Pix_Inn's picture
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I chose Resnexus because it is a comprehensive program--even offering a newsletter/email send out program. I don't know what Rezkey does. For "the full deal" Resnexus charges full freight. I just got rid of $100 Webervations because it ONLY offered reservations and nothing else.

As I've said before, we are for sale. I LIKE that I can pull all sorts of data, compare YTD, find out how many mugs I sold last year, or how much money I made just from ice cream sundaes or boxed soaps.

You usually get what you pay for.

I also ask for changes and upgrades as I see them needed. They are pretty responsive and continually working on it. I used to have InnControl but it drove me nuts. Too difficult; too techy and never WYSIWYG oriented. Wasted my time and money. Couldn't get service on weekends. Wasn't comprehensive to help me manage all aspects in inn income. The lady owning it was very nice and helpful .... that just wasn't enough.

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Mountain City host wrote:

 I just got rid of $100 Webervations because it ONLY offered reservations and nothing else.

 THAT is the monthly charge now?  Oh my!  I think they were under $20 when I left them at the end of 2011 and they were not worth that even then.  

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Actually, for 6 rooms or so, about $134/year which was still more than it was worth because I needed and wanted the other features, not just online.

I hear Availability Online is just fine for an inexpensive, simple program. Just get something.... NE US and California are both rather troublesome with few inns having anything. NOBODY calls these days!!

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Mountain City host wrote:
NOBODY calls these days!!

Actually, MY guests are phoning more and using online less, too. I cannot tell if they can't understand the system, think it costs THEM or ME money (some think this), or distrust the whole thing. The ones who want a discount, of course, phone.

I wish the cc people, the pseudo-Google people and the lend-you-money people would NOT call!! (at lunchtime!!)

 

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Mountain City host wrote:

Actually, MY guests are phoning more and using online less, too.

I'm getting fewer phone calls, thankfully. Some months my reservations are 100% made online so I don't have to do anything at all. Love it!

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gillumhouse's picture
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NOBODY calls these days!!

Huh??? 2 of my last 3 reservations (one a repeat) were made with phone calls.

Lisa1958's picture
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What's the latest on reservation software? Seems like RezKey is highly regarded. 

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Generic's picture
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Well... it all depends on what you want to do with the software. I'm personally constantly pushing the damn edges of software's capabilities in my quest to make more money per stay.

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I think that is an important point. We haven't tried to do too much with it, but it does most things well. 

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Is it hard to transition between an existing software and rezkey?

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Lisa1958 wrote:

Is it hard to transition between an existing software and rezkey?

Each software is different so there is work that must be done to move data.

Some programs will not allow you to download all the stored data so moving everything without manual input is not possible.   

While my old software did provide information in a format that worked fairly well with Rezkey, I made my transition at a time I had very few future bookings.  Decided to manually place them in the system.  And just kept the database of my past guests stored as it was.  When a previous guest called, I just went to the database to verify I had the contact info and plugged it into RezKey.  Rarely do I have to do that now, and many times their info has changed anyway.   

happykeeper's picture
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Mostly it was scary, but not hard. We had help from the REXKEY guru and it was mostly about migrating data. Once it was in place, we were fine. 

Lisa1958's picture
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Thanks! Yes it must be scary to make the transition but good to know it can be done.

happykeeper's picture
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Mostly it was scary, but not hard. We had help from the REXKEY guru and it was mostly about migrating data. Once it was in place, we were fine. 

OnTheShore's picture
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ResKey does have a report that will tell you clean/dirty status. It's not explicitly displayed on the main availability screen, but you can tell which rooms are being vacated, and which will become occupied (as you could with any availability grid...)

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I haven't seen any FAQ answers to the following, so for those of you who use ResKey......

1) Can ResKey do THIRD-PARTY reservations where a HOST reserves and pays for the GUEST.  The HOST receives the confirmation letter.  

2) Also, can ResKey do House Accounts/Business Accounts for subsequent billing?  The HOST company receives the confirmation letter.

3) Finally, can you tell if a room is in CLEAN or DIRTY status merely by looking at the GRID screen?

Thanks!

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Buckeye wrote:

I haven't seen any FAQ answers to the following, so for those of you who use ResKey......

1) Can ResKey do THIRD-PARTY reservations where a HOST reserves and pays for the GUEST.  The HOST receives the confirmation letter.  

2) Also, can ResKey do House Accounts/Business Accounts for subsequent billing?  The HOST company receives the confirmation letter.

3) Finally, can you tell if a room is in CLEAN or DIRTY status merely by looking at the GRID screen?

Thanks!

We have two names at times on a reservation and one is the BUYER/HOST and the other is the guest staying, or they put that info in the notes section. Is that what you mean?

For me personally, say it was a business guest I use both names. 

I would never consider using a clean or dirty status, we are just too small, I know if a FLY comes through the room, I don't need anything online to keep track of that. That is a hotel feature with a front desk not connected to the inn side of things.

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Buckeye wrote:

3) Finally, can you tell if a room is in CLEAN or DIRTY status merely by looking at the GRID screen?

You can create your own status options, and set colors you want for these, so you could create one to set at the time of guest checkout saying "Dirty", then set it to "Cleaned" once it's ready. At a glace on the grid you'd see the words Cleaned or Dirty, and the colors you selected to make them easy to spot.

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Hi Buck!

Most of us do not use ResKey to its full use potential.  So the best way to get the answers to the questions you seek would be to contact John at ResKey.  I am sure he would provide you with detailed answers. 

Another option or in addition to above would be to opt for the 30 day trial of ResKey, take time to look around at what it can do for you. 

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Why don't you ask them? I am sure John can tell you if possible.

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The list is lengthy, I recommend clicking the link and looking at the features and users feedback there! 

It would take me hours to reply otherwise. Cheers!

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Joey Blogs and copperhead - would you mind expanding on what features provide the most value to you in RezKey? Just trying to get a better understanding... Smiling

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Reports, easy for guests to use, easy for the innkeeper to use, multiple rooms and/or dates can be done in one reservation, easy to look up guests, add-ons, now a forum, not good - it is GREAT - support even on weekends when you REALLY need it, AFFORDABLE!! There is no way I could afford to pay $45 per month for my 3-guestrooms in Podunk (although Shinnston IS the best place in the world for ME). What else would anyone want??

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erwayjc wrote:

Joey Blogs and copperhead - would you mind expanding on what features provide the most value to you in RezKey? Just trying to get a better understanding... Smiling

You can do a search on 'RezKey' on this forum for a complete list of the features and what everyone likes best about them.

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The best move I made.  So many useful tools (which I need to take advantage of).

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