erwayjc
New member
- Joined
- Jan 12, 2014
- Messages
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I had a conversation with the owner of an Inn that my wife and I recently visited (The Vendue, Charleston, SC). It was our first experience at an Inn and we were completely blown away by what an Inn truly is. The customer service was beyond exceptional, the accommodations were well kept and pleasant, and I felt the need to let the owner know how much we appreciated his staff. Needless to say, we fell in love with Inns and B&Bs immediately.
At the end of the conversation, I asked him a curious question - what is the most frustrating part of your day to day business in operating multiple Inns and B&Bs? As a software entrepreneur I assumed (because his business was so well managed and maintained), that he had plenty of systems in place for any situation that arises.
His response was this:
I would say my biggest frustration stems from the constantly evolving world of online/social media and not being able to control it or respond to it without becoming defensive. What started as online reviews that were posted after a guest stay has now turned into instant tweets, instagrams, etc. with no way to timely respond. In essence, regardless of validity of any claims, we become immediate victims of any social media.
So my question for this community is a follow up to what he expressed. Is this a recurring problem (not being able to respond and manage positive/negative social media comments)?
Thanks for your help!
Joel
At the end of the conversation, I asked him a curious question - what is the most frustrating part of your day to day business in operating multiple Inns and B&Bs? As a software entrepreneur I assumed (because his business was so well managed and maintained), that he had plenty of systems in place for any situation that arises.
His response was this:
I would say my biggest frustration stems from the constantly evolving world of online/social media and not being able to control it or respond to it without becoming defensive. What started as online reviews that were posted after a guest stay has now turned into instant tweets, instagrams, etc. with no way to timely respond. In essence, regardless of validity of any claims, we become immediate victims of any social media.
So my question for this community is a follow up to what he expressed. Is this a recurring problem (not being able to respond and manage positive/negative social media comments)?
Thanks for your help!
Joel