Magical Mystery Device My Guests Don't Seem To Recognize...

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Generic's picture
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Yes, I seem to have a mysterious device in my rooms that my guest can't figure out. They often leave items to dry on it, or pillows. Anyone else having the same problem? Solutions?

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Ahhh we stayed at a hotel Wed night and I thought of y'all with this thread. I even took a few photos. Let me get them off the iPad. 

Here:

the luggage rack in the corner was just NOT SUFFICIENT for either my duffle type "overnight" bag, not DH's big suitcase. Nothing would really work on this "device"

His suitcase is probably 3x4 - it looks small here, it is very big. So we had to put it on the floor. The duvet was white, so didn't want to mess it up. and the other bags were all over, nowhere to put them. This was a large Hampton Inn hotel, nice clean and spacious room.

 

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Breakfast Diva's picture
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Couldn't it have gone on that flat empty surface we see right there on the dresser?

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Breakfast Diva wrote:

Couldn't it have gone on that flat empty surface we see right there on the dresser?

Was that tongue in cheek? I ask as that area above DH is the Flat Screen TV.

The other surface had the coffee maker and crapola all over it. Let me find that photo, that was where I put all "little bit" of gear! haha I did the whole "don't put anything on the carpet" trick. DH put his blue bag there and then we put it up with mine zipped up. There really was no place to put stuff to get STUFF out of our bags for bed, other than ON THE BED. 

Here:

and this smooth wood is a closed armoire door, with hangers inside. So no surface there either.

Generic's picture
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Let me ask the question this way, don't any of you have obligations under worker safety to have the floor clear so that a housekeeper could clean the room without tripping?

Breakfast Diva's picture
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No regulations here either.

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No, not on the guest end.  I have on ONE occasion walked out of a room doing nothing.  The room was a complete disaster with their things everywhere.  Trip and fall, no thank you.  I left a note that if they needed fresh towels to let us know.  They apologized giggling.  
As a side note, 9 times out of ten when there is a very messy room, it is a female! 

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Nope. No regs like that here. Basically any regs here are to keep the floors clear of inn things so guests don't trip and sue. Cords, bed skirts, coverlets, stuff like that.

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Generic's picture
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See, we have obligations to the employees to have a safe work environment. The employee can sue as well.

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Sugar Bear wrote:

See, we have obligations to the employees to have a safe work environment. The employee can sue as well.

That must be provincial, not federal, as I've never heard of that around here. It's not exactly something you can enforce.

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NOPE not that I have ever heard of.

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Our luggage racks aren't really luggage racks. They look more like little camp cots with a metal frame and vinyl sling-type top instead of straps. About 6" high, 20" wide and maybe 3.5' long. They fit the depth of our closets.

We didn't seek them out -- they were here when we bought the B&B -- but I'm glad I didn't replace then with proper racks because they seem to do the job of keeping suitcases off the floor but they don't tip over. A lot of our overseas guests come with huge suitcases that would not balance on a typical rack.

I do carry the luggage in and place it on these racks because many people just wouldn't know what they are otherwise.

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Another issue may be closets. If you don't have them?

 

Generic's picture
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If the closet is big enough to be a luggage rack, then the room only gets one, otherwise, it gets two. And I rather than bang up the wall then leave the luggage on the floor for someone to trip (which is a legal issue around here, for when the room is cleaned). Also it's so much more pleasant to walk into the room and have it all neat and tidy. So... I paint the wall. Not the end of the world. I keep a gallon of paint with primer in the house for touch ups all year long anyway. 

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I don't carry guest's luggage.

Most of our guests have a lot of luggage. We don't have that many luggage racks per room.

yall must get those cute little overnight couples with a little bag.

Ice
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Joey Bloggs wrote:

I don't carry guest's luggage.

Most of our guests have a lot of luggage. We don't have that many luggage racks per room.

yall must get those cute little overnight couples with a little bag.

yes

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Joey Bloggs wrote:

yall must get those cute little overnight couples with a little bag.

Never. The suitcases we get here could hide a body. And every last one of them says, 'I should have just brought a little bag for one night...' Yeah, you should have!

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My wife and I have decided that we are the only people on the face of the earth to use the luggage rack to UNPACK OUR SUITCASES and actually put away our clothing in the provided closets and bureaus for anything more than an overnight stay.

Tom

Ice
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HighMountainLodge wrote:

My wife and I have decided that we are the only people on the face of the earth to use the luggage rack to UNPACK OUR SUITCASES and actually put away our clothing in the provided closets and bureaus for anything more than an overnight stay.

Tom

On cruises is the only time I unpack, but then we are there for about 2 weeks.

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I always use luggage rack when I travel. Husband always unpacks his stuff and puts it in drawers. NOT me..I keep everything in my suitcase and keep it zipped when I am not in the room.

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It's funny, our guests don't put them on the bed, they put them on the floor, and on the sofa. One room has an old trunk to use as a luggage rack. Nope, they put them on the floor and their crap is all strewn all over the place. I never see them on the bed.

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Breakfast Diva wrote:

I never see them on the bed.

Yeah, but...I've arrived in many hotels where I put it on the bed first to open it up, hang my clothes up, get my shaving kit out, etc., then move it off the bed so I can lay on the bed and watch TV.

I'd suspect it's on the bed a while before it's moved to the floor or wherever.

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I think, unless they are very well seasoned travelers, many people probably just don't recognize the luggage rack for what it is. Chances are that most people do not have one in their own home (do you? your guest rooms don't count!) -- So where do people put their suitcase when they are packing for their trip? On their bed! From that perspective, it seems only natural for them to put their luggage on the bed when they arrive at their travel accommodation....

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Harborfields wrote:

Chances are that most people do not have one in their own home (do you? your guest rooms don't count!) -- 

For the first time in my life, I saw one just last weekend in a private home! I was in Little Rock to accept a state historic preservation award for my guesthouse project, and my architect invited me to stay at their house. He had a luggage rack in the room I stayed in, and, Madeleine-style, he set my bag on it when he showed me into the room!

I'm thinking there needs to be a big sign on those things saying "Luggage". It never occurred to me that people don't know what these "magical mystery devices" are for.

I remember one cruise I went on where when I arrived at my stateroom there was a piece of leather across the bed that said "Luggage" on it. It disappeared the first time my room was freshened up, but reappeared on the last evening when we were supposed to pack up then place our luggage in the hallway to be offloaded from the ship overnight.

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 from the guest perspective ... i stayed at a hotel the other night (shudder - one lonely b&b in the area that i've stayed at and it's not good)

i almost dropped my bag on the bed but i know better from innkeeping and put it on the luggage rack.  however ... when i wanted to open it to get something out, it tipped over.  half my stuff had now been dumped on the rug.  so i sinned and put the bag on the bed.  then closed it and put it back on the rack. tried opening the bag with my leg against the rack and leaving it on the rack with the same result. tipping over.  it wasn't a heavy bag.  repeat.  repeat.  as i got stuff i needed for the night.  finally i put my bag on the desk in the room. 

that is why i think you find bags open on the floor and on the bed. 

are there luggage racks that are big enough and strong enough to accommodate a standard size full suitcase open for use?  it wasn't heavy, honest, i lugged it around with no problem. 

so ... if i wanted to dry something and i wasn't using the rack, i suppose i might think ... hmmm ... i'll just rinse out these unmentionables and dry them on that little rack over there.  ((no, i wouldn't really do that)

 

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The one redeeming thing about luggage racks for me is that I can fold the blankets and other bedding and store all on the racks while I'm changing the linens.  Don't anybody discourage me on continuing this practice.  I'd hate to figure out another way to keep all off the floor.

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Innkeep wrote:

The one redeeming thing about luggage racks for me is that I can fold the blankets and other bedding and store all on the racks while I'm changing the linens.  Don't anybody discourage me on continuing this practice.  I'd hate to figure out another way to keep all off the floor.

i was going to say "isn't that where the cover pillows go?" Better than on a chair. Some bandb's have a lot of pillows!

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Two Euros, two shams, two sleeping pillows, and then decorative bed pillows.

I am going to simplify it, but while they are still not tattered, I'm keeping it. 

I'm planning on going down to just four pillows. I have in one room, but then the set came with 3 decorative pillows instead of the normal 1 or 2.

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Sugar Bear wrote:

Two Euros, two shams, two sleeping pillows, and then decorative bed pillows.

On the bed I put 2 firm "side sleeper" pillows and 2 soft "back sleeper" pillows. None for decoration.

Anthony on Hotel Impossible also complains about decorative pillows that get laid on, thrown in the floor, you name it, but rarely get washed!

Even if you do wash them regularly, I as a guest don't know that, and assume the worst. I don't want them touching the pillows I'll lay my face on.

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I have then and I do bring them out and open them. O have one closet that is deep enough to open the luggage rack IN the closet and show them it is there. I do what I can and do not stress about anything else. Ain't worth the effort as I cannot change them.

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I guess I don't understand this mentality, BB can live in draperies, carpet, sofas, anywhere. 

Generic's picture
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Yes, but your luggage comes in contact with OTHER luggage on planes, buses and places you don't realize they can hitch a ride.

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Sugar Bear wrote:

Yes, but your luggage comes in contact with OTHER luggage on planes, buses and places you don't realize they can hitch a ride.

This is pretty much why I cringe when guests heave the bags on the bed. So, this year may be the year of the bellhop.

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There is one great reason to use luggage racks: BBs

Once our health inspector told me to never keep your luggage on the floor or the bed because that's how they spread, I've always used either luggage racks or in hotel rooms, put them up on the flat area next to the tv or desk area.

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Breakfast Diva wrote:

There is one great reason to use luggage racks: BBs

Once our health inspector told me to never keep your luggage on the floor or the bed because that's how they spread, I've always used either luggage racks or in hotel rooms, put them up on the flat area next to the tv or desk area.

An excellent reason to never unpack into the dressers, either.

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Breakfast Diva wrote:

There is one great reason to use luggage racks: BBs

Right after I bought my wooden ones, I read that you should get metal ones because BBs can live in the wooden ones. So when these wear out, I'll be getting heavy duty metal ones.

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Arks wrote:

Breakfast Diva wrote:

There is one great reason to use luggage racks: BBs

Right after I bought my wooden ones, I read that you should get metal ones because BBs can live in the wooden ones. So when these wear out, I'll be getting heavy duty metal ones.

We went to a class on bb's and the guy who gave it looked around at my rooms and said having metal headboards was also a good idea. So far, all but 1 are metal. But, there are wood nightstands, so nothing is perfect.

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I never use them either.  Too tippy, suitcase tops tend to slam down unless up against the wall, and that can leave marks.  Newer cases have the wheels.  Most just leave their cases or bags parked on the floor, as do I.  The luggage racks are awkward things.  We don't supply them. 

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Anon Inn wrote:

I never use them either.  Too tippy, suitcase tops tend to slam down unless up against the wall, and that can leave marks.  Newer cases have the wheels.  Most just leave their cases or bags parked on the floor, as do I.  The luggage racks are awkward things.  We don't supply them. 

I hear you! Thank you.  I park mine on the floor as well, or closed up out of the way when I leave the room.

Am I the only one who has things in the inside pocket of a suitcase? in other words the LID compartment, where does it go when it is on the luggage rack. I am not happy with any luggage rack. The ones with the backs are even worse, they flip over and are not sturdy in the least. 

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Maybe their bag is too heavy to heave up onto the luggage rack and then the back of the bag hangs over it onto the floor (or scraped a wall if it is near the wall). I am just thinking about myself and hwy I would or would't use one.

I am now wondering how many luggage racks I saw on our recent road trip...I can recall a couple, but not at every B&B.

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Had guest hide the luggage rack at check out. Found it in the back of a closet there, broken as if they sat on it. Wood was broken/split in two. I guess they sat on it ? Charged their card and they never questioned it.  and so it goes "AS the World Turns"  innkeeper style.

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Madeleine's picture
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My mystery item is the coaster.

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In sorrowful agreement.  Thank God for Old English and 400 grit sandpaper.

Madeleine's picture
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The solution is to carry the luggage yourself. Or, when showing the guests into the rooms, open the luggage rack, remove their bags from their hands and place them on the racks. Essentially, the solution is DIY.

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The solution is to put a snow white bedspread on the bed. Guests would never throw dirty luggage on a white bed, would they? 

Do you have yours open when the guests arrive, or folded up in the corner? I keep mine open. Have no idea if they use them or not but I'd guess that some do, some don't, and having it open and ready makes it more likely to be used.

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Open. They use them, but for things like draping sweaters, pillows that they don't want. But they don't seem to think of putting luggage on them. I'm almost tempted to put a tag saying "luggage goes here, dimwit!"

Madeleine's picture
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Years ago, we had 4' solid oak luggage racks. They took up the space that is now allotted to comfy chairs. What the guests thought those were supposed to be for, I don't know. There would be a single, empty shopping bag and the suitcases all over the remaining floor space.

It's not like you could sit on these benches, they had ridges on them to keep the wood from being scratched. I have them stuffed in the attic now, wondering what to do with them!

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That's why you, the all-knowing innkeeper, must place the bags there yourself. Seriously. We've been to a couple of places where they do that. Take your bags right out of your hands, as they are showing the room and plop the suitcases on the racks.

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Place the bags there yourself ..... That's what I do ..... otherwise they end up on the bed.  I meet, carry and place on the luggage racks.  One or two night stays will generally live out of their bag.  Guests here for longer will unpack everything into the chest of drawers or the closet and make themselves at home (at which point I may offer to stash their bags elsewhere until they need them again).

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ukmaineiac wrote:

Place the bags there yourself ..... That's what I do ..... otherwise they end up on the bed.  I meet, carry and place on the luggage racks.  One or two night stays will generally live out of their bag.  Guests here for longer will unpack everything into the chest of drawers or the closet and make themselves at home (at which point I may offer to stash their bags elsewhere until they need them again).

i started a poll on carrying guest's bags...

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