Do you carry guest luggage

13 replies [Last post]
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10/07/2008
Yes at check in, from inside the inn to the room
11% (2 votes)
Yes, from the car or outside to the room
5% (1 vote)
Once in a while
53% (10 votes)
No
16% (3 votes)
Other
16% (3 votes)
Total votes: 19

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10/07/2008

It was a couple months ago when an elderly person helped with my groceries and made me feel bad. 

Silverspoon's picture
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10/16/2011

DH the is greeter and he usually asks if he can give them a hand with their bags, but they usually decline his offer.  If they are staying on the second floor, he is more likely to just grab the biggest bag and say " Here, let me take this up for you."  Like some of you with old houses, our staircase is narrow and steep.  In fact one reviewer commented that the inquiring guest should believe us when we describe the stairs before taking a reservation!  I think she was a bit taken aback when she stood at the bottom of the staircase looking up!  In any event, the walls take a beating if guests haul their own bags up.

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Breakfast Diva's picture
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05/26/2009

I voted no, but if they look frail I do ask. It has been many years since someone took me up on my offer! Most of our rooms are on the ground floor.

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07/21/2009

For me it's not just the "service", the meet, greet and carry is a way that works for me to start interacting with the guests and usually means that any awkwardness is over before we even get to the front door.  

Breakfast Diva's picture
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05/26/2009

ukmaineiac wrote:

For me it's not just the "service", the meet, greet and carry is a way that works for me to start interacting with the guests and usually means that any awkwardness is over before we even get to the front door.  

I'm curious, are you meeting them for the first time in the parking lot?

gillumhouse's picture
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05/22/2008

I also greet mine as they arrive - from the porch as they are parking at the curb. My office is at the front with a large window - so I see them arrive usually. I ask from the porch if they need help with their luggage.

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07/21/2009

Yes

gillumhouse's picture
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05/22/2008

I voted other because although I always ask, "Do you need help with your luggage?" guests usually say no. IF I see a particularly large suitcase, I do try to grab it as I do not want a torn-up staircase nor a guest falling over as they go up. I use the put-on-step and then step up, lift suitcase another step, then lift me up one step method. It might be slow but it works and I HOPE gives the guests an idea of how to do it.

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05/30/2008

If the guests are elderly or somehow infirm, we offer to help from the car.

Proud Texan's picture
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05/30/2008

happyjacks wrote:

If the guests are elderly or somehow infirm, we offer to help from the car.

Ditto

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10/07/2008

happyjacks wrote:

If the guests are elderly or somehow infirm, we offer to help from the car.

I am glad I know this is about luggage, I thought you meant THE GUESTS! ha cool

Madeleine's picture
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09/29/2011

Hated to have to pick 'other' but...I offer to carry the luggage once it's in the house. DH does not offer. If the guest is really frail and the luggage is still in the car, I offer DH's services to go get it. Eye-wink

We rarely have guests who need help getting it down the stairs, but I will offer if the bags are huge.

Then we grouse about it. If you can't carry the suitcase, how did it get out of your house, into the car, out of the car at the airport, off the baggage carousel, into the rental car???

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05/22/2008

We always offered to carry luggage up the stairs if they seemed to have problems or alot. Just to protect our wall Smiling

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