Scenario: Guest emails once home stating a problem with their stay (one you could have corrected if known) how do you handle:

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Scenario: Guest emails once home stating a problem with their stay (one you could have corrected if

  • Apologize, state you wish they had told you, offer a full or partial refund

    Votes: 0 0.0%

  • Apologize, state you wish they had told you, offer credit toward another stay

    Votes: 2 9.1%

  • Apologize, state you wish they had told you, offer discount for future stay

    Votes: 3 13.6%

  • Apologize

    Votes: 12 54.5%

  • other

    Votes: 5 22.7%
  • Total voters
    22
  • Poll closed .
C

Copperhead

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Scenario: Guest emails once home stating a problem with their stay (one you could have corrected if known) how do you handle:
 

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