We have our first charge back using square.
As we figured would happen, the psycho-maniac-out of control guest that arrived here on NY's eve and never even saw the room, and went ballistic, and threatened us put in a charge back.
You know the old joke about the guy throwing a $20 into the outhouse? If not, read on...
"Why did you throw $20 bill in the outhouse Johnny?"
He replies "Because I dropped a quarter down the hole, and there was NO WAY I WAS GOING IN THERE FOR A QUARTER!"
Well NOW I wish we had charged both nights, we were kind and let them off by paying only for one. At the time we make decisions UNDER FIRE. Trust me when I say FIRE! Now we get to go through all of this for one night, vs two which they agreed to.
I will soon see it on TA I am sure, and will begin the battle there. Joy! Not only did they ruin out night, our weekend, our week, our month, our entire season AND YEAR...but now the fun with them keeps on and on...as ALL bad guests infect you!
I will keep you updated.
Meanwhile Back to Square:
Square chargeback was simple and easy. It requested JPGS of GIFs etc of your policies, what they agreed to, etc. That was EASY TO DO IN REZKEY btw! I made a PRINT SCREEN of the GENERAL POLICIES and another of the CANCELLATION POLICIES, and then saved their reservation itself as a DOC and made it a JPG. Then put in my simple explanation and hit send.
Personal note:
You know I was thinking about 2013, we actually had ZERO NO SHOWS for the entire year, I was proud of that, then this hit me in the head like a cast iron fry pan!
As we figured would happen, the psycho-maniac-out of control guest that arrived here on NY's eve and never even saw the room, and went ballistic, and threatened us put in a charge back.
You know the old joke about the guy throwing a $20 into the outhouse? If not, read on...
"Why did you throw $20 bill in the outhouse Johnny?"
He replies "Because I dropped a quarter down the hole, and there was NO WAY I WAS GOING IN THERE FOR A QUARTER!"
Well NOW I wish we had charged both nights, we were kind and let them off by paying only for one. At the time we make decisions UNDER FIRE. Trust me when I say FIRE! Now we get to go through all of this for one night, vs two which they agreed to.
I will soon see it on TA I am sure, and will begin the battle there. Joy! Not only did they ruin out night, our weekend, our week, our month, our entire season AND YEAR...but now the fun with them keeps on and on...as ALL bad guests infect you!
I will keep you updated.
Meanwhile Back to Square:
Square chargeback was simple and easy. It requested JPGS of GIFs etc of your policies, what they agreed to, etc. That was EASY TO DO IN REZKEY btw! I made a PRINT SCREEN of the GENERAL POLICIES and another of the CANCELLATION POLICIES, and then saved their reservation itself as a DOC and made it a JPG. Then put in my simple explanation and hit send.
Personal note:
You know I was thinking about 2013, we actually had ZERO NO SHOWS for the entire year, I was proud of that, then this hit me in the head like a cast iron fry pan!