Hotel guests read 6-12 reviews before booking, says new TripAdvisor survey

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Hotel guests read 6-12 reviews before booking, says new TripAdvisor survey

 

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Thanks a lot for this beauty Enjoying article with me. I am appreciating it very much! Looking Forward to Another Great article. Good luck to the Author! All the best.

TheBeachHouse's picture
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06/24/2013

A very good reminder, thank you.  I responded to the most recent three today.  Previously, we resonded to all the reviews made since we took ownership and also on the one older review that was very negative.  

 

Love the idea of mentioning upcoming events.  I will incorporate next time.

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Arks's picture
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05/22/2010

Excellent advice Camberley! Thanks!

...now I just need another review to reply to Sad

I have a few, at least.

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Joey Camb's picture
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what someone told me on a course this week is - people are using trip adviser reviews as a way of planning their trip ie what did other people do while staying with you, gathering up scraps of info from various B&B's reviews and guests

This gives us an amazing free advertising opportunity as owners - get that stuff that they are scraping around for - coming up is X, next time you come you could try Y We know you enjoyed Y but next time you might try F - its a way of making as sale as well as clearly you as the owner know your stull so are "the" place to stay if you want the inside scoop!

Whatever you do don't do the copy and past - thank you for your review blah blah - to me that's worse than not replying! - to me that says can't give a stuff as half the time the reply isn't a match for the review!

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Arks's picture
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Joey Bloggs wrote:

Article states: - "62 percent of users agree that seeing hotel management responses to reviews generally "makes me more likely to book it (versus a comparable hotel that didn't respond to travellers"

From JB - - I remember it being said how ridiculous it was for an innkeeper to respond to their reviews...

Are you talking about need to respond to negative reviews, or ALL reviews? I'm often temped to say thanks for  a good review, but don't know if I should or not.

EDIT -- Sorry, looks like I replied while you were in the process of editing your post!

Madeleine's picture
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09/29/2011

I have taken a page from Camberley's book and I reply to all of them. It's an excellent way to promote things to do or something in house like your hair dryers! ;-) 

A short thank you, hope we see you again, don't forget the xyz festival in June.

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