Back to work!

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Madeleine's picture
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09/29/2011

First real day back to work from our 6 weeks off is today. We've had guests but it's been very casual up until now. So, of course, we have an 'issue'. Guest said they would call from the road to tell us when they thought they would arrive. That's nice. What's not nice is calling almost 2 hours after check in ended to let me know you're enjoying dinner in a restaurant TWO states away.

I could have had my jammies on, settled into bed with a book HOURS ago.

Sigh.

OK, year 10, here's the plan. You're not here at 7? Neither am I. I am gone at 7 PM. Here's some info you may find useful. See you in the morning.

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Everyday, for good or ill, we intersect with some else's story and become a part of it.

 

Madeleine's picture
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All better today. Everyone talking and happy.

Madeleine's picture
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Put out the note at 7pm for guests who said 5pm for arrival time. They rang the bell. They didn't see the big paper in the big, clear plastic bag on the door with their name on it.

And, while I was getting their room set up for late arrival I found that someone had used their bathroom. WTF is wrong with people?

Seriously, if I was old enough to retire this would be the year. I've been back at it for a week and I'm ready for another vacation!

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Madeleine wrote:

I've been back at it for a week and I'm ready for another vacation!

Don't say that! Vacations are bad...

from JB who was burgled AND worse (much worse) on the last vacation. crying

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Gluten free is never free. - Joey Bloggs

 

Innkeep's picture
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Joey Bloggs wrote:

Madeleine wrote:

I've been back at it for a week and I'm ready for another vacation!

Don't say that! Vacations are bad...

from JB who was burgled AND worse (much worse) on the last vacation. crying

I prefer naps to vacations

Madeleine's picture
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Ah, yes, the guests who don't see the innkeepers. Why are they usually the ones with no respect? We went to clean the rooms and walked into the hallway. That one room also runs the heat in the hallway and it was might toasty in the hall. Yup, thermostat set on 80. These folks are not from somewhere warm.

They said absolutely nothing to us this morning other than that related to breakfast. As in, 'orange,' when asked if they would like juice. That's it. No please, no thank you, nothing.

Wowzer. 3 more days...

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05/22/2008

So what did you say to them first thing this morning? Did you greet and say sorry we missed your check in last night? Was everything ok?  Or did you start with what do you want to drink?  

Just curious as I assume you would be greeting them with a smile as JB says Smiling

Madeleine's picture
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We were knee deep in guests at the moment they showed up. We had just seated 8 other guests and I had my back to them.

I turned and said, 'good morning! Help yourself to coffee and tea!' Dh said, 'ah, you made it in ok and found your room!'

We got no response to that at all.

I probably should have tried harder. This was our first busy day since early Dec so we were really focused on getting the food out.

They left the dining room before anyone else so I didn't even have a chance to talk with them after everyone was served.

Innkeep's picture
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I have a 20-something couple who have now stayed here 3 or 4 times.  It wasn't until the last time they came that they talked to me at all.  Turns out that they say they always enjoy staying here and look forward to coming back.  I have no idea why they had a couple of oddly uncommunicative visits before they opened up.

Arks's picture
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05/22/2010

Innkeep wrote:

I have no idea why they had a couple of oddly uncommunicative visits before they opened up.

I don't talk to strangers either. Some of us are just oddly uncommunicative! At least, until we start to feel comfortable. Your youngsters finally feel comfortable with you, who they see as a grownup from a different planet. That's good. Don't question it!

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All saints can do miracles, but few of them can keep hotel. ~ Mark Twain

 

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05/22/2008

Oh well. back to work Smiling

Madeleine's picture
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Yeah, that's about it!

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10/07/2008

yesyes

This business will eat you up.

We have to set these boundaries or we will die here.

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06/24/2008

It seems we all finally get to this point.  If they haven't given me a ETA by the am of arrival, I now send them there entry code via text with a comment that room instructions will be on the entry table if they arrive past 7pm.  No more babying (famous last words, lol).

Arks's picture
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Madeleine wrote:

OK, year 10, here's the plan. You're not here at 7? Neither am I. I am gone at 7 PM. Here's some info you may find useful. See you in the morning.

yes I don't think you'll regret it!

But of course the PO's never did it that way Eye-wink

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