Late check out - lesson learned.

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TheBeachHouse's picture
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06/24/2013

We have two rooms booked this week - all the same family.  They have been very friendly and complimentary of the place. 

Yesterday, they were on their way to dinner and mentioned casually, that they were wondering if a late checkout could be arranged, that is, if we weren't too busy tomorrow.   "Sure!", we exclaim.  "We only have one checkin  tomorrow and it's a different room."  

On the way out the door she says, "Great!  Probably no later than 3!"

Lesson learned.   Say what you mean.  Mean what you say.  Leave no room for negotiation.   We should have said, "Sure, we can go as late as noon."  LOL

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Madeleine's picture
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09/29/2011

OMG I hate when the guests pull a fast one. They KNOW 3 PM is way beyond what you can handle. And they're thinking '3 ish, IF we can get sorted.'

We have a family reunion this year and, of course, we just got the invite and the day before is already booked. I can almost guarantee those guests won't leave until exactly 11 AM and we have a 6 hour drive ahead of us. If my luck holds, they will want a late checkout because of the their flight and they'll drag their feet until at least noon.

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Generic's picture
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02/24/2011

Seriously, this is what I would do (and have done...)

We truly apologize, but we have a very important engagement tomorrow and the B&B is closing at check-out time at 11AM, with no leeway possible. The doors will be locked and the alarm set. So please make sure you are out of the house by 10:59. Again, we apologize for this, but in this one specific instance, we have no choice.

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Madeleine's picture
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09/29/2011

BTW, I am taking a crash course in French so I can go to this reunion...

Not that they would turn me away if I didn't but I don't want to be a bump on a log not knowing anything going on around me!

Generic's picture
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French of Acadian? If it's Acadian... just give up now.

Madeleine's picture
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Sugar Bear wrote:

French of Acadian? If it's Acadian... just give up now.

Unfortunately the lessons are only in France French. I could just go a few miles down the road for lunch every week to get the Americanized Acadian version.

Generic's picture
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Acadians... need subtitles.

gillumhouse's picture
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Madeleine wrote:

BTW, I am taking a crash course in French so I can go to this reunion...

Not that they would turn me away if I didn't but I don't want to be a bump on a log not knowing anything going on around me!

Also helps to know when they are talking about you.

 

Breakfast Diva's picture
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05/26/2009

Ahhhh....they hit you when you least expect it! Often, our kindness and flexibility comes to bite us in the arse.

What I do is ALWAYS have my pat answer "Oh, I'm so sorry, but we have an appointment (blah, blah, blahhhh). What that does is give you an out without anyone's feeling hurt. Then later, after you've thought about it, you can always go back to them as say things have changed and you'd be happy to extend checkout to 12:00 or whatever time you decide.

 

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