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TheBeachHouse

TheBeachHouse

Well-known member
Joined
Jun 24, 2013
Messages
4,452
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373
Guests arrived to stay one night while they attended a concert at the local theater. Hubby showed them to their room. They were unhappy that the bathroom was down the hall. (Clearly stated on the website and reservation list, but you know.)
We had rooms available so Hubby gave them a higher priced room for the same price so they could have an attached bath.
They loved the concert, loved the room, loved the breakfast and insisted on paying the higher price for the room.
:) AND - they both 'liked' us on Facebook! Our first 'regular?'
 
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us.
 
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us..
Click to expand...
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us.
Click to expand...
He actually apologized saying he should have noticed when he booked. Really nice people. But I hear you. The bath down the hall room is our most popular. Imagine. It is way cheaper.
 
thumbs_up.gif
 
TheBeachHouse said:
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us..
Click to expand...
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us.
Click to expand...
He actually apologized saying he should have noticed when he booked. Really nice people. But I hear you. The bath down the hall room is our most popular. Imagine. It is way cheaper.
.
Click to expand...
TheBeachHouse said:
The bath down the hall room is our most popular. Imagine. It is way cheaper.
Click to expand...
Makes we wonder whether it might be better to price the less desirable rooms to be closer to the more desirable rooms, so that when the complaint comes one can offer a discount rather than an upgrade (or so that the upgrade doesn't cost you as much).
 
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us..
Click to expand...
Joey Bloggs said:
Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL!
Click to expand...
Yes, I've seen those on TA helpful hints. "Be sure to book the wonderful X room. Don't take the Y room because it has street noise and a bad bed."
 
Harborfields said:
TheBeachHouse said:
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us..
Click to expand...
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us.
Click to expand...
He actually apologized saying he should have noticed when he booked. Really nice people. But I hear you. The bath down the hall room is our most popular. Imagine. It is way cheaper.
.
Click to expand...
TheBeachHouse said:
The bath down the hall room is our most popular. Imagine. It is way cheaper.
Click to expand...
Makes we wonder whether it might be better to price the less desirable rooms to be closer to the more desirable rooms, so that when the complaint comes one can offer a discount rather than an upgrade (or so that the upgrade doesn't cost you as much).
.
Click to expand...
Harborfields said:
TheBeachHouse said:
The bath down the hall room is our most popular. Imagine. It is way cheaper.
Click to expand...
Makes we wonder whether it might be better to price the less desirable rooms to be closer to the more desirable rooms, so that when the complaint comes one can offer a discount rather than an upgrade (or so that the upgrade doesn't cost you as much).
Click to expand...
I guess we figure the upgrade doesn't cost us anything because the room is empty anyway. We wouldn't do it on a summer weekend. Right now, we are happy to have anyone in the house at all. But I see your point. Maybe a gift certificate for % off the next stay or something.
 
Harborfields said:
TheBeachHouse said:
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us..
Click to expand...
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us.
Click to expand...
He actually apologized saying he should have noticed when he booked. Really nice people. But I hear you. The bath down the hall room is our most popular. Imagine. It is way cheaper.
.
Click to expand...
TheBeachHouse said:
The bath down the hall room is our most popular. Imagine. It is way cheaper.
Click to expand...
Makes we wonder whether it might be better to price the less desirable rooms to be closer to the more desirable rooms, so that when the complaint comes one can offer a discount rather than an upgrade (or so that the upgrade doesn't cost you as much).
.
Click to expand...
We tried it both ways. We got more bookings with the big price difference and more people asked why the difference than did when the process were closer.
We also didn't upgrade for free. Got wise to that game early on.
 
Harborfields said:
TheBeachHouse said:
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us..
Click to expand...
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us.
Click to expand...
He actually apologized saying he should have noticed when he booked. Really nice people. But I hear you. The bath down the hall room is our most popular. Imagine. It is way cheaper.
.
Click to expand...
TheBeachHouse said:
The bath down the hall room is our most popular. Imagine. It is way cheaper.
Click to expand...
Makes we wonder whether it might be better to price the less desirable rooms to be closer to the more desirable rooms, so that when the complaint comes one can offer a discount rather than an upgrade (or so that the upgrade doesn't cost you as much).
.
Click to expand...
Harborfields said:
TheBeachHouse said:
The bath down the hall room is our most popular. Imagine. It is way cheaper.
Click to expand...
Makes we wonder whether it might be better to price the less desirable rooms to be closer to the more desirable rooms, so that when the complaint comes one can offer a discount rather than an upgrade (or so that the upgrade doesn't cost you as much).
Click to expand...
thumbs_up.gif

 
TheBeachHouse said:
Harborfields said:
TheBeachHouse said:
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us..
Click to expand...
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us.
Click to expand...
He actually apologized saying he should have noticed when he booked. Really nice people. But I hear you. The bath down the hall room is our most popular. Imagine. It is way cheaper.
.
Click to expand...
TheBeachHouse said:
The bath down the hall room is our most popular. Imagine. It is way cheaper.
Click to expand...
Makes we wonder whether it might be better to price the less desirable rooms to be closer to the more desirable rooms, so that when the complaint comes one can offer a discount rather than an upgrade (or so that the upgrade doesn't cost you as much).
.
Click to expand...
Harborfields said:
TheBeachHouse said:
The bath down the hall room is our most popular. Imagine. It is way cheaper.
Click to expand...
Makes we wonder whether it might be better to price the less desirable rooms to be closer to the more desirable rooms, so that when the complaint comes one can offer a discount rather than an upgrade (or so that the upgrade doesn't cost you as much).
Click to expand...
I guess we figure the upgrade doesn't cost us anything because the room is empty anyway. We wouldn't do it on a summer weekend. Right now, we are happy to have anyone in the house at all. But I see your point. Maybe a gift certificate for % off the next stay or something.
.
Click to expand...
TheBeachHouse said:
Harborfields said:
TheBeachHouse said:
The bath down the hall room is our most popular. Imagine. It is way cheaper.
Click to expand...
Makes we wonder whether it might be better to price the less desirable rooms to be closer to the more desirable rooms, so that when the complaint comes one can offer a discount rather than an upgrade (or so that the upgrade doesn't cost you as much).
Click to expand...
I guess we figure the upgrade doesn't cost us anything because the room is empty anyway. We wouldn't do it on a summer weekend. Right now, we are happy to have anyone in the house at all. But I see your point. Maybe a gift certificate for % off the next stay or something.
Click to expand...
I know exactly what you are saying. I have been giving away upgrades for the same reason, my thinking is they will be so appreciative and write a nice review or something...anything. They never even really say thank you. Maybe this year 2014 I won't do that anymore? I often upgrade on a whim to be nice. But for some reason, those who do not get all the super niceness are always the best guests, and we never see it coming! They are thankful for the little extras we do, and those who book the cheapest room then are shocked...not so much.
The point I was going to make, you gave an upgrade because you had rooms open, this is the trick of the "plague room" booker, they will book when they know other rooms are open.
Go with your gut!
Your business your rules or lackthereof... I bend the rules here whenever I want to. Unless they are pitas, then "No soup for you!"
 
Joey Bloggs said:
TheBeachHouse said:
Harborfields said:
TheBeachHouse said:
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us..
Click to expand...
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us.
Click to expand...
He actually apologized saying he should have noticed when he booked. Really nice people. But I hear you. The bath down the hall room is our most popular. Imagine. It is way cheaper.
.
Click to expand...
TheBeachHouse said:
The bath down the hall room is our most popular. Imagine. It is way cheaper.
Click to expand...
Makes we wonder whether it might be better to price the less desirable rooms to be closer to the more desirable rooms, so that when the complaint comes one can offer a discount rather than an upgrade (or so that the upgrade doesn't cost you as much).
.
Click to expand...
Harborfields said:
TheBeachHouse said:
The bath down the hall room is our most popular. Imagine. It is way cheaper.
Click to expand...
Makes we wonder whether it might be better to price the less desirable rooms to be closer to the more desirable rooms, so that when the complaint comes one can offer a discount rather than an upgrade (or so that the upgrade doesn't cost you as much).
Click to expand...
I guess we figure the upgrade doesn't cost us anything because the room is empty anyway. We wouldn't do it on a summer weekend. Right now, we are happy to have anyone in the house at all. But I see your point. Maybe a gift certificate for % off the next stay or something.
.
Click to expand...
TheBeachHouse said:
Harborfields said:
TheBeachHouse said:
The bath down the hall room is our most popular. Imagine. It is way cheaper.
Click to expand...
Makes we wonder whether it might be better to price the less desirable rooms to be closer to the more desirable rooms, so that when the complaint comes one can offer a discount rather than an upgrade (or so that the upgrade doesn't cost you as much).
Click to expand...
I guess we figure the upgrade doesn't cost us anything because the room is empty anyway. We wouldn't do it on a summer weekend. Right now, we are happy to have anyone in the house at all. But I see your point. Maybe a gift certificate for % off the next stay or something.
Click to expand...
I know exactly what you are saying. I have been giving away upgrades for the same reason, my thinking is they will be so appreciative and write a nice review or something...anything. They never even really say thank you. Maybe this year 2014 I won't do that anymore? I often upgrade on a whim to be nice. But for some reason, those who do not get all the super niceness are always the best guests, and we never see it coming! They are thankful for the little extras we do, and those who book the cheapest room then are shocked...not so much.
The point I was going to make, you gave an upgrade because you had rooms open, this is the trick of the "plague room" booker, they will book when they know other rooms are open.
Go with your gut!
Your business your rules or lackthereof... I bend the rules here whenever I want to. Unless they are pitas, then "No soup for you!"
.
Click to expand...
I think it was the "soup for you" that got me the big tip last month. She was arriving late so I offered veggie soup & cornbread and we would hold supper until she got here.
 
Joey Bloggs said:
TheBeachHouse said:
Harborfields said:
TheBeachHouse said:
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us..
Click to expand...
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us.
Click to expand...
He actually apologized saying he should have noticed when he booked. Really nice people. But I hear you. The bath down the hall room is our most popular. Imagine. It is way cheaper.
.
Click to expand...
TheBeachHouse said:
The bath down the hall room is our most popular. Imagine. It is way cheaper.
Click to expand...
Makes we wonder whether it might be better to price the less desirable rooms to be closer to the more desirable rooms, so that when the complaint comes one can offer a discount rather than an upgrade (or so that the upgrade doesn't cost you as much).
.
Click to expand...
Harborfields said:
TheBeachHouse said:
The bath down the hall room is our most popular. Imagine. It is way cheaper.
Click to expand...
Makes we wonder whether it might be better to price the less desirable rooms to be closer to the more desirable rooms, so that when the complaint comes one can offer a discount rather than an upgrade (or so that the upgrade doesn't cost you as much).
Click to expand...
I guess we figure the upgrade doesn't cost us anything because the room is empty anyway. We wouldn't do it on a summer weekend. Right now, we are happy to have anyone in the house at all. But I see your point. Maybe a gift certificate for % off the next stay or something.
.
Click to expand...
TheBeachHouse said:
Harborfields said:
TheBeachHouse said:
The bath down the hall room is our most popular. Imagine. It is way cheaper.
Click to expand...
Makes we wonder whether it might be better to price the less desirable rooms to be closer to the more desirable rooms, so that when the complaint comes one can offer a discount rather than an upgrade (or so that the upgrade doesn't cost you as much).
Click to expand...
I guess we figure the upgrade doesn't cost us anything because the room is empty anyway. We wouldn't do it on a summer weekend. Right now, we are happy to have anyone in the house at all. But I see your point. Maybe a gift certificate for % off the next stay or something.
Click to expand...
I know exactly what you are saying. I have been giving away upgrades for the same reason, my thinking is they will be so appreciative and write a nice review or something...anything. They never even really say thank you. Maybe this year 2014 I won't do that anymore? I often upgrade on a whim to be nice. But for some reason, those who do not get all the super niceness are always the best guests, and we never see it coming! They are thankful for the little extras we do, and those who book the cheapest room then are shocked...not so much.
The point I was going to make, you gave an upgrade because you had rooms open, this is the trick of the "plague room" booker, they will book when they know other rooms are open.
Go with your gut!
Your business your rules or lackthereof... I bend the rules here whenever I want to. Unless they are pitas, then "No soup for you!"
.
Click to expand...
I have, on occasion listed our "plague" room as reserved during the slow season so anyone wanting to stay has to take a more expensive room. If we get booked we have a "cancellation" for that smaller room and it suddenly opens up. If I am going to jump through hoops for one couple I would prefer to get paid for it.
We have also run specials during the winter where someone can reserve a room and get a free upgrade to the next expensive room if it is available at the time of check-in. Some folks will gamble on the bigger room being available but most will take the bigger room and pay for it rather than to take a chance.
 
Silverspoon said:
Joey Bloggs said:
TheBeachHouse said:
Harborfields said:
TheBeachHouse said:
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us..
Click to expand...
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us.
Click to expand...
He actually apologized saying he should have noticed when he booked. Really nice people. But I hear you. The bath down the hall room is our most popular. Imagine. It is way cheaper.
.
Click to expand...
TheBeachHouse said:
The bath down the hall room is our most popular. Imagine. It is way cheaper.
Click to expand...
Makes we wonder whether it might be better to price the less desirable rooms to be closer to the more desirable rooms, so that when the complaint comes one can offer a discount rather than an upgrade (or so that the upgrade doesn't cost you as much).
.
Click to expand...
Harborfields said:
TheBeachHouse said:
The bath down the hall room is our most popular. Imagine. It is way cheaper.
Click to expand...
Makes we wonder whether it might be better to price the less desirable rooms to be closer to the more desirable rooms, so that when the complaint comes one can offer a discount rather than an upgrade (or so that the upgrade doesn't cost you as much).
Click to expand...
I guess we figure the upgrade doesn't cost us anything because the room is empty anyway. We wouldn't do it on a summer weekend. Right now, we are happy to have anyone in the house at all. But I see your point. Maybe a gift certificate for % off the next stay or something.
.
Click to expand...
TheBeachHouse said:
Harborfields said:
TheBeachHouse said:
The bath down the hall room is our most popular. Imagine. It is way cheaper.
Click to expand...
Makes we wonder whether it might be better to price the less desirable rooms to be closer to the more desirable rooms, so that when the complaint comes one can offer a discount rather than an upgrade (or so that the upgrade doesn't cost you as much).
Click to expand...
I guess we figure the upgrade doesn't cost us anything because the room is empty anyway. We wouldn't do it on a summer weekend. Right now, we are happy to have anyone in the house at all. But I see your point. Maybe a gift certificate for % off the next stay or something.
Click to expand...
I know exactly what you are saying. I have been giving away upgrades for the same reason, my thinking is they will be so appreciative and write a nice review or something...anything. They never even really say thank you. Maybe this year 2014 I won't do that anymore? I often upgrade on a whim to be nice. But for some reason, those who do not get all the super niceness are always the best guests, and we never see it coming! They are thankful for the little extras we do, and those who book the cheapest room then are shocked...not so much.
The point I was going to make, you gave an upgrade because you had rooms open, this is the trick of the "plague room" booker, they will book when they know other rooms are open.
Go with your gut!
Your business your rules or lackthereof... I bend the rules here whenever I want to. Unless they are pitas, then "No soup for you!"
.
Click to expand...
I have, on occasion listed our "plague" room as reserved during the slow season so anyone wanting to stay has to take a more expensive room. If we get booked we have a "cancellation" for that smaller room and it suddenly opens up. If I am going to jump through hoops for one couple I would prefer to get paid for it.
We have also run specials during the winter where someone can reserve a room and get a free upgrade to the next expensive room if it is available at the time of check-in. Some folks will gamble on the bigger room being available but most will take the bigger room and pay for it rather than to take a chance.
.
Click to expand...
Silverspoon said:
I have, on occasion listed our "plague" room as reserved during the slow season so anyone wanting to stay has to take a more expensive room. If we get booked we have a "cancellation" for that smaller room and it suddenly opens up. If I am going to jump through hoops for one couple I would prefer to get paid for it.
We have also run specials during the winter where someone can reserve a room and get a free upgrade to the next expensive room if it is available at the time of check-in. Some folks will gamble on the bigger room being available but most will take the bigger room and pay for it rather than to take a chance.
Click to expand...
thumbs_up.gif
Great ideas!
 
Joey Bloggs said:
TheBeachHouse said:
Harborfields said:
TheBeachHouse said:
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us..
Click to expand...
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us.
Click to expand...
He actually apologized saying he should have noticed when he booked. Really nice people. But I hear you. The bath down the hall room is our most popular. Imagine. It is way cheaper.
.
Click to expand...
TheBeachHouse said:
The bath down the hall room is our most popular. Imagine. It is way cheaper.
Click to expand...
Makes we wonder whether it might be better to price the less desirable rooms to be closer to the more desirable rooms, so that when the complaint comes one can offer a discount rather than an upgrade (or so that the upgrade doesn't cost you as much).
.
Click to expand...
Harborfields said:
TheBeachHouse said:
The bath down the hall room is our most popular. Imagine. It is way cheaper.
Click to expand...
Makes we wonder whether it might be better to price the less desirable rooms to be closer to the more desirable rooms, so that when the complaint comes one can offer a discount rather than an upgrade (or so that the upgrade doesn't cost you as much).
Click to expand...
I guess we figure the upgrade doesn't cost us anything because the room is empty anyway. We wouldn't do it on a summer weekend. Right now, we are happy to have anyone in the house at all. But I see your point. Maybe a gift certificate for % off the next stay or something.
.
Click to expand...
TheBeachHouse said:
Harborfields said:
TheBeachHouse said:
The bath down the hall room is our most popular. Imagine. It is way cheaper.
Click to expand...
Makes we wonder whether it might be better to price the less desirable rooms to be closer to the more desirable rooms, so that when the complaint comes one can offer a discount rather than an upgrade (or so that the upgrade doesn't cost you as much).
Click to expand...
I guess we figure the upgrade doesn't cost us anything because the room is empty anyway. We wouldn't do it on a summer weekend. Right now, we are happy to have anyone in the house at all. But I see your point. Maybe a gift certificate for % off the next stay or something.
Click to expand...
I know exactly what you are saying. I have been giving away upgrades for the same reason, my thinking is they will be so appreciative and write a nice review or something...anything. They never even really say thank you. Maybe this year 2014 I won't do that anymore? I often upgrade on a whim to be nice. But for some reason, those who do not get all the super niceness are always the best guests, and we never see it coming! They are thankful for the little extras we do, and those who book the cheapest room then are shocked...not so much.
The point I was going to make, you gave an upgrade because you had rooms open, this is the trick of the "plague room" booker, they will book when they know other rooms are open.
Go with your gut!
Your business your rules or lackthereof... I bend the rules here whenever I want to. Unless they are pitas, then "No soup for you!"
.
Click to expand...
You are right that folks who get freebies and upgrades rarely appreciate it in a vocal way, as in a simple thank you.
I don't want them to make a comment online about it just thank us!
The folks who do notice and thank us for gifties/upgrades are those we have a relationship with already.
 
Silverspoon said:
Joey Bloggs said:
TheBeachHouse said:
Harborfields said:
TheBeachHouse said:
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us..
Click to expand...
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us.
Click to expand...
He actually apologized saying he should have noticed when he booked. Really nice people. But I hear you. The bath down the hall room is our most popular. Imagine. It is way cheaper.
.
Click to expand...
TheBeachHouse said:
The bath down the hall room is our most popular. Imagine. It is way cheaper.
Click to expand...
Makes we wonder whether it might be better to price the less desirable rooms to be closer to the more desirable rooms, so that when the complaint comes one can offer a discount rather than an upgrade (or so that the upgrade doesn't cost you as much).
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Harborfields said:
TheBeachHouse said:
The bath down the hall room is our most popular. Imagine. It is way cheaper.
Click to expand...
Makes we wonder whether it might be better to price the less desirable rooms to be closer to the more desirable rooms, so that when the complaint comes one can offer a discount rather than an upgrade (or so that the upgrade doesn't cost you as much).
Click to expand...
I guess we figure the upgrade doesn't cost us anything because the room is empty anyway. We wouldn't do it on a summer weekend. Right now, we are happy to have anyone in the house at all. But I see your point. Maybe a gift certificate for % off the next stay or something.
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TheBeachHouse said:
Harborfields said:
TheBeachHouse said:
The bath down the hall room is our most popular. Imagine. It is way cheaper.
Click to expand...
Makes we wonder whether it might be better to price the less desirable rooms to be closer to the more desirable rooms, so that when the complaint comes one can offer a discount rather than an upgrade (or so that the upgrade doesn't cost you as much).
Click to expand...
I guess we figure the upgrade doesn't cost us anything because the room is empty anyway. We wouldn't do it on a summer weekend. Right now, we are happy to have anyone in the house at all. But I see your point. Maybe a gift certificate for % off the next stay or something.
Click to expand...
I know exactly what you are saying. I have been giving away upgrades for the same reason, my thinking is they will be so appreciative and write a nice review or something...anything. They never even really say thank you. Maybe this year 2014 I won't do that anymore? I often upgrade on a whim to be nice. But for some reason, those who do not get all the super niceness are always the best guests, and we never see it coming! They are thankful for the little extras we do, and those who book the cheapest room then are shocked...not so much.
The point I was going to make, you gave an upgrade because you had rooms open, this is the trick of the "plague room" booker, they will book when they know other rooms are open.
Go with your gut!
Your business your rules or lackthereof... I bend the rules here whenever I want to. Unless they are pitas, then "No soup for you!"
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I have, on occasion listed our "plague" room as reserved during the slow season so anyone wanting to stay has to take a more expensive room. If we get booked we have a "cancellation" for that smaller room and it suddenly opens up. If I am going to jump through hoops for one couple I would prefer to get paid for it.
We have also run specials during the winter where someone can reserve a room and get a free upgrade to the next expensive room if it is available at the time of check-in. Some folks will gamble on the bigger room being available but most will take the bigger room and pay for it rather than to take a chance.
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Yes. I block the plague room too when we are not busy.
 
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us..
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Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us.
Click to expand...
OMG - you called it!
John and BeachHouse were friendly and helpful. The room was comfortable and nicely appointed. We loved the lighthouse motif throughout the inn, right down to the breakfast plates. The breakfast was great: assorted beverages, fresh fruit, hot and cold cereals, waffles with REAL maple syrup. The bathing facilities were a little spartan in our room. There was a lovely claw-foot tub, but one had to sit in the tub and use the flexible hose and shower head if one did not want to soak. But, that is to be expected at an older inn. The rocky coast and ocean views were spectacular!
Room Tips:
“There is not a room in the inn that does not have a beautiful view. The rooms on the third floor have more expansive views. All the rooms have private baths, but one of them requires you to go into the hallway to get to the bathroom.” (jonh704)
 
TheBeachHouse said:
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us..
Click to expand...
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us.
Click to expand...
OMG - you called it!
John and BeachHouse were friendly and helpful. The room was comfortable and nicely appointed. We loved the lighthouse motif throughout the inn, right down to the breakfast plates. The breakfast was great: assorted beverages, fresh fruit, hot and cold cereals, waffles with REAL maple syrup. The bathing facilities were a little spartan in our room. There was a lovely claw-foot tub, but one had to sit in the tub and use the flexible hose and shower head if one did not want to soak. But, that is to be expected at an older inn. The rocky coast and ocean views were spectacular!
Room Tips:
“There is not a room in the inn that does not have a beautiful view. The rooms on the third floor have more expansive views. All the rooms have private baths, but one of them requires you to go into the hallway to get to the bathroom.” (jonh704)
.
Click to expand...
So, what is my response? Taking suggestions.
I love his review of the breakfast.
 
TheBeachHouse said:
TheBeachHouse said:
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us..
Click to expand...
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us.
Click to expand...
OMG - you called it!
John and BeachHouse were friendly and helpful. The room was comfortable and nicely appointed. We loved the lighthouse motif throughout the inn, right down to the breakfast plates. The breakfast was great: assorted beverages, fresh fruit, hot and cold cereals, waffles with REAL maple syrup. The bathing facilities were a little spartan in our room. There was a lovely claw-foot tub, but one had to sit in the tub and use the flexible hose and shower head if one did not want to soak. But, that is to be expected at an older inn. The rocky coast and ocean views were spectacular!
Room Tips:
“There is not a room in the inn that does not have a beautiful view. The rooms on the third floor have more expansive views. All the rooms have private baths, but one of them requires you to go into the hallway to get to the bathroom.” (jonh704)
.
Click to expand...
So, what is my response? Taking suggestions.
I love his review of the breakfast.
.
Click to expand...
Also interesting. My Dad mentioned the lighthouse 'theme' the other day. I honestly thought it was more subtle. We do have lighthouse dishes and a lighthouse painting and a lighthouse pillow. But we also have 7 other paintings and a ship pillow in the same room. LOL
 
TheBeachHouse said:
TheBeachHouse said:
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us..
Click to expand...
Joey Bloggs said:
That is terrific. Now be careful that they don't TA you and mention that AWFUL BATH DOWN THE HALL! thinking they are helping...
and...a few of us here who have a "plague" room will tell you that some people will purposely book that one to complain and get a free upgrade. It happens. Hopefully not your guests, but it has to most of us.
Click to expand...
OMG - you called it!
John and BeachHouse were friendly and helpful. The room was comfortable and nicely appointed. We loved the lighthouse motif throughout the inn, right down to the breakfast plates. The breakfast was great: assorted beverages, fresh fruit, hot and cold cereals, waffles with REAL maple syrup. The bathing facilities were a little spartan in our room. There was a lovely claw-foot tub, but one had to sit in the tub and use the flexible hose and shower head if one did not want to soak. But, that is to be expected at an older inn. The rocky coast and ocean views were spectacular!
Room Tips:
“There is not a room in the inn that does not have a beautiful view. The rooms on the third floor have more expansive views. All the rooms have private baths, but one of them requires you to go into the hallway to get to the bathroom.” (jonh704)
.
Click to expand...
So, what is my response? Taking suggestions.
I love his review of the breakfast.
.
Click to expand...
Thank you for your wonderful review, we're glad you enjoyed your stay, hope to see you again soon!
Why oh why did they mention the bath in the hall when that was NOT their room? I hate when guests do that. Some people can't help but poke their noses in where they don't belong. One notices that about certain guests. (Yes, I know they changed rooms, but they KNEW about the bathroom beforehand.)
 

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