New Password!!!

15 replies [Last post]
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Joined:
01/12/2013

Every time I am not logged in for more than five days or so, my password will not work and I have to request to reset it.  This doesn't happen if I lurk here every day, but if I'm not around for awhile, this happens.  Can anyone tell me why, or how to fix this?  It's frustrating!

seashanty's picture
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Joined:
06/02/2008

 i sometimes don't know the answer to the captcha or the math problem!

okay, i can do the math ... but sometimes the captcha stumps me.  blush

gillumhouse's picture
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Joined:
05/22/2008

seashanty wrote:

 i sometimes don't know the answer to the captcha or the math problem!

okay, i can do the math ... but sometimes the captcha stumps me.  blush

Verizon has a captcha that no matter what I entered, it did not work. After about 5 MONTHS of me calling them and  raising hell that if they wanted me to pay the bill they had to eliminate the captcha, the finally fixed it. I can now put in my ID and password and get to my bill. I had to go online with the bill because they were charging me $8 per month to send me a bill. Since it is ONLY my toll-free, I would have eliminated THEM but I have a sister-in-law who would never call if she had to pay for it. She is the last of DH's family.

Madeleine's picture
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09/29/2011

What do you get for an error message? Does it say 'Unrecognized name or password'? Or do you get the 'math problem' error message?

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Ice
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02/22/2010

If you are talking to me , I just have to log in.

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Madeleine's picture
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09/29/2011

Ice wrote:

If you are talking to me , I just have to log in.

No, banana...

Offline
Joined:
01/12/2013

I get the math equation, I fill it out and the return message is (something along the lines of) "Your username and/or password is not recognized".  Then I ask for a new password, it sends me an email with a link, I go there, do that, and I'm good.  As long as I long in every couple days.  Five-seven days seems to be about the norm in how long it will hold on to me.

Offline
Joined:
05/22/2008

You must have your browser set to empty your cache and passwords. Whenever your cache empties, then you have to put your password back in. Check your settings.

Offline
Joined:
01/12/2013

Not set like that.  Every other website I use has passwords saved.  Also, I am using the correct password.  I have it written down.

swirt's picture
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Joined:
05/17/2008

I would bet that you are using the right password, but the wrong username.  So when you have gone away for long enough that your cookie expires (cookie renews each day you are here)  then you go to login again, you type the wrong username.  Then the email reset link handles the username for you.

Offline
Joined:
01/12/2013

YOU ARE RIGHT!  The user name is always prefilled, so I never paid attention to it, and it includes my email address.  DOH!

 

Ice
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Joined:
02/22/2010

Do you use computer, phone, ipad?   I do and notice that I have to log in when I've used equipment.

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Joined:
01/12/2013

I only use my desktop for this website because I can't read anything on my phone Smiling  Too tiny!

Madeleine's picture
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Joined:
09/29/2011

Send an email to Swirt so he can look at your account.

gillumhouse's picture
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Joined:
05/22/2008

Are you giving the math answer?

Arks's picture
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Joined:
05/22/2010

I've never had any problem. I stay logged in, but about once a month it asks me to give my password and do the math problem. It always works for me.

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All saints can do miracles, but few of them can keep hotel. ~ Mark Twain

 

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