Booking.com - but wait, there's more...

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10/07/2008

This is something important you should know about.

A chap was on the linkedin B&B group and for some reason there was a friggin' booking.com LINK attached to his comment.  I contacted him, and he couldn't figure it out. He could not get rid of it. He finally deleted the whole thread.

Now, here is the rest of the story...just so you know:

third party advertising attached to your comments...

(name and B&B removed by JB)
Top Contributor

Yesterday, I posted a comment on here about people leaving comments on trip advisor and booking.com and unwittingly I allowed an advert from booking.com to attach itself to my message.
I was alerted to this but was unable to remove it and finally deleted my comment and resubmitted it and successfully blocked the advert-
I contacted linkedin regarding this phenomenen and there reply is in this message below.
It seems that they give your personal information to sites like booking.com and allow them this privilege, without your permsission.
I have contacted booking.com but there is nowhere on their site that allows you to prevent this.
I have neither given permsission to linkedin nor booking.com to use my email adress or private information to allow them to attach advertising to my comments.
I have voiced my disapproval to linked in and have every intention now of resigning from this site as I find this offensive and invasive.
I think all members should be made aware of this ploy and it saddens me that here another great site has given in the money grabbing and scrambling, without any regard ones privacy- where will it all end??
Heres their reponse to me-

 

Hi (names removed by JB),

Thank you for contacting me about booking.com associating with your discussions and comments.

LinkedIn allows third part sites to use LinkedIn password authentication to join their sites. Sometimes they request access to the submissions you make in groups. You would need to go to your booking.com account to turn off this setting.

If you have further questions, please feel free to reply to this message.

John
Customer Experience Advocate

 

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jmj
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03/24/2014

Wow! Thank you for sharing all of this. Scary and frustrating I am sure! 

So my question to you, how do I avoid all of this mess and drama? What would you "do over" knowing what you know now? Suggestions. 

Como Depot's picture
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06/25/2008

I have 2 Facebook accounts, one is effectively a dead account and I use  for logging in etc, they can take what they like from that.

I also have 3 e mail addresses. One for work, one for personal and one which I have had for years for anything that may be junk related.

I also have had linkedin e mails which I now have set on spam.

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David

www.comodepot.com

 

Bommelhoeve's picture
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08/14/2009

OK checked, now you have no management photos at all, only from guests...

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Innkeeper
Bommelhoeve Inn

 

Arks's picture
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05/22/2010

Bommelhoeve wrote:

OK checked, now you have no management photos at all, only from guests...

If I click the "photos from guests" link, there's a tab in the lower right of the photo viewer that says "51 Management Photos" and when I click that, I see the first one has the text for lowest rates. But the main photo for the inn is just a closeup of the porch rail. 

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10/07/2008

Yes they have not adjusted it yet. I will keep trying. This happened before, and my main photo eventually got there. 

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06/24/2008

Bommelhoeve wrote:

OK checked, now you have no management photos at all, only from guests...

frown

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10/07/2008

I am trying to outsmart them...they are holding our TA listing hostage. Every time I update something I get a call inviting me to join trip connect and the biz listing.

I put this photo on there today, and changed ALL the other photos captions to "Visit our website direct for rates and availability!" I will let you know if it sticks or gets knocked back. Why should THIS be forbidden?

IDEA: If you write a mgmt review, you may wish to add that same line, "get the best rate by booking direct on our website" or something...

egoodell's picture
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06/01/2008

Joey Bloggs wrote:

I am trying to outsmart them...they are holding our TA listing hostage. Every time I update something I get a call inviting me to join trip connect and the biz listing.

I put this photo on there today, and changed ALL the other photos captions to "Visit our website direct for rates and availability!" I will let you know if it sticks or gets knocked back. Why should THIS be forbidden?

IDEA: If you write a mgmt review, you may wish to add that same line, "get the best rate by booking direct on our website" or something...

What a cool idea! do you mind if I copy with mine ???

riki

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Arcady Vineyard Bed & Breakfast
Arcady Vineyard Wine Tours
www.arcadyvineyard.com
Come! Let us show you the beautiful Monticello Appellation!

 

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...

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05/22/2008

You can try it Riki but TA hasn't let it be shown yet. Wait and see if they do then try it Eye-wink

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06/24/2008

Great enlightened  Hope it sticks.  Good for you! 

Had a talk with some guests this weekend that had booked via hotels.com

They opened up the conversation so I just listened to their reasons for using such a site for ALL their trips and they travel a lot. 

  • one stop shopping
  • all their data is in the system
  • rewards of free night after 10? booked
  • one place to change any plans

They had a misconception that all lodging were on the site.  I told them that was not the case, with the high commissions we pay, many establishments opt not to use them and others limit the # of rooms they will place on the site.  This hopefully will have them checking further but -

The first was the reward, said they didn't have to worry about keeping a reward card for every chain or didn't have to choose one particular chain or could stay at a B&B and could still get the points for a free night.

At this point I mentioned Innrewards and said they should keep a look out on this sight.  Said they didn't have to tally up for free stays but would get a free gift or discount at each place they stay. They sounded interested but didn't ask for the name again.sad 

They also mentioned how at times they were confused about some places calling themselves a B&B yet had 20 rooms, other places called inns and had 50+ etc.  I told them that some states have guidelines as to how places rank as to B&B, Inn, Boutique Hotel, etc. while others did not.  It does make it difficult for the guest at times.  Others just are clueless no matter what!

Silverspoon's picture
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10/16/2011

Just checked...although your updated picture with print is in the photos, it is not showing as your listing picture.  Your listing picture is the same as it has always been.  Can you get the new one moved up front where it will be immediately  obvious?

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Joe E Bloggs wrote:

Just checked...although your updated picture with print is in the photos, it is not showing as your listing picture.  Your listing picture is the same as it has always been.  Can you get the new one moved up front where it will be immediately  obvious?

I have it set as the PRIMARY image. I went in and tried i again! Hopefully it will stick!
Thanks for looking for me! Right now it shows NO primary. eeek scary, we will see later on.

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11/27/2010

Joey Bloggs wrote:

Joe E Bloggs wrote:

Just checked...although your updated picture with print is in the photos, it is not showing as your listing picture.  Your listing picture is the same as it has always been.  Can you get the new one moved up front where it will be immediately  obvious?

I have it set as the PRIMARY image. I went in and tried i again! Hopefully it will stick!
Thanks for looking for me! Right now it shows NO primary. eeek scary, we will see later on.

I would be extremely surprised if it works. Is is not prohibited in the small print ?

Best is to answer all guests opinions and "elegantly" inserting within your answer:

- strong points of your property & service ("seems like your kids really enjoyed the pool", "next time, just inform us you prefer our room for wheelchair bound persons", ...)

- book direct ("thank you for having booked direct", "Lucky you, by booking direct, you had better prices", "if you had booked direct, we would have proposed our holiday tour package", ...).

This kind of comments are accepted on TripA. And its free!

I am currently testing the waters with Booking answers (under A/B test in France).

 

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Thomas, Hotel in Cluny, France

 

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05/22/2008

It didn't stick. there is just a partial blurry image there right now. Sad GRRR

OnTheShore's picture
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08/28/2011

All changes to primary photos are done by TA staff, so it can take weeks before the change you requested (e.g. the "save" button should really be called "submit") might get processed. (and repeatedly submitting any request to TA just re-sets your clock...)

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Arks's picture
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05/22/2010

I guess I'll stay with them for a while and see how it goes. Hoping the pluses of being with them might outweigh the negatives of everything being exactly as I'd like them.

gillumhouse's picture
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05/22/2008

Bo okdotcom called me the other day and i told them I was not interested.  Tried to not be rude but they would not give up talking so I finally said not interested and hung up. From everything I have read from the other side of the pond - BedPosts - they are worse than bedandbdotcom!

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06/24/2008

I was just doing a search for properties in another area. 

This place had a BUSINESS LISTING but because they were not linked up with TA booking partners, there was a bold notice that stated 'we can't find prices for this listing'.

SO if you are are thinking of signing up for a business listing, my advice is it is no longer an advantage unless you sign up with their Tri pconn ect listing OR one of their 'partners'.  

No longer is a business listing alone of much value.  The business listing info (website, phone # etc) is in small print, your eyes are drawn to the larger and bold print. 

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Something else from the other forum you may be interested in, as of right now our booking calendar on TA does not SHOW FULL, it shows "We can't find prices" and we can find OTHER places to stay in our town, right on our listing header. Literally in a box with our listing header.  We are not members of B.com

 

We terminated our listing with Bxxking . com but were told by them...

after a long discussion back and forth and many attempts by the representative of Bxxking . com to keep us with them, they just told us : .....so that you know our booking calendar at TA will still remain beside your listing there, since TA and we (Bxxking . com) have a business relations ... there is nothing you can do...
Well we told him and that is one more reason to cut them off since we do not want to be blackmailed into any kind of business "relations" to anybody.
1 day later our listing at Bxxking . com shows as booked fully and a customer from out of the country called us because he has seen us on Bxxking . com but it shows no availabilities and he nonetheless wanted to inquire if we have still rooms and he booked with us right away.
This is our 3rd time we cancelled our listing with them and we will enforce it this time, they are like an illness spreading out and taking places everywhere on the internet above our own listing and we are really sick and tired of it.
Well we are glad we !

white pine's picture
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02/02/2010

Wow.  That must cross a line somewhere....I am thinking slander at a min?  Making false statements that hurt your business???  Maybe this is something for PAII to look into?  There ought to be a law, if there isn't one!

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05/22/2008

Oh my...I just had a look at our town's listings. To say folks will be ticked is an understatement. The crappiest places are now listed first because they use bo ok .com  Yes blackmail for sure.

Anon Inn's picture
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09/26/2011

I frequently get requests seemingly coming from guests who have stayed here to "connect with them on Linked In"  I sincerely doubt the guests have any idea the request email has been sent, and no, I will not bite.

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06/24/2008

Anon Inn wrote:

I frequently get requests seemingly coming from guests who have stayed here to "connect with them on Linked In"  I sincerely doubt the guests have any idea the request email has been sent, and no, I will not bite.

All connected to your email contacts.  So the email addie you use in Linked in, that is the one it will search to find possible contacts.  Same goes for others... if you have contacted them, they may send you requests. 

Anon Inn's picture
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09/26/2011

I don't have a Linked In account.

Silverspoon's picture
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10/16/2011

We do not have a LI account either but we do receive requests from them to connect through people we know who do have accounts.  We just assumed that LI hijacks all the contacts from their member's address books and sends out requests to everyone using the name of the member to get a foot in the door.  Just spam as far as I am concerned.  Thank goodness for smart computers that are able to learn and filter out all the requests as JUNK.  

Madeleine's picture
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09/29/2011

I'm not on linked in and I get these requests all the time. They all come addressed to 'Dear Pink,'.

I've marked every one of them spam.

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Silverspoon's picture
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10/16/2011

PINK?   What a riot!!!  cheeky

Silverspoon's picture
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Duplicate

Hillbilly's picture
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10/22/2011

What a bunch of crap! JB thanks for finding this out!

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Hillbilly

 

Arks's picture
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Quote:

third party advertising attached to your comments...

(name and B&B removed by JB)
Top Contributor

I have neither given permsission to linkedin nor booking.com to use my email adress or private information to allow them to attach advertising to my comments.

Bet they DID give permission. I'll bet it's buried in the terms of use everybody accepts without reading when they join these sites.

Or if it was added to the terms later, it's probably covered by something that makes the user responsible for keeping up with changes in the terms. These big sites area always covered. They have teams of lawyers watching out for them.

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06/24/2008

Well I will be making my complaints today.  While I feel Booking.com should not be doing this, it is sites like Linked in that by allowing it, makes it seem OK.  Linked in gets $ and that is usually the kicker for many companies. 

As Maddie pointed out, never use your FB or any other id to log in to anything else but the attended site.  This shares your data with others. 

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10/07/2008

copperhead wrote:

Well I will be making my complaints today.  While I feel Booking.com should not be doing this, it is sites like Linked in that by allowing it, makes it seem OK.  Linked in gets $ and that is usually the kicker for many companies. 

As Maddie pointed out, never use your FB or any other id to log in to anything else but the attended site.  This shares your data with others. 

almost everyone is always logged in to many things at all times. it is nearly impossible to not be logged in, esp all you who use phones to get email and more.

it is rotten!

Madeleine's picture
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09/29/2011

Never access any site using your Facebook account for the same reasons. Never conduct any business using the same browser while signed  into your fb account for the same reason.

Sorry to hear about this nefarious use of someone's personal comments by a third party.

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10/07/2008

another:

Elaine H.
Top Contributor

Thank you Ian and Sophie for the information. Unfortunately I feel compelled to close my LinkedIn account, although it is probably way too late. It has been interesting and informative conversing with all of you.

 

another poster:

Before closing accounts - let's all contact linked in / booking.com and complain. Surely they won't ignore all of us???

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10/07/2008

More:

Q: Sounds horrendous. Have you challenged booking.com on this and asked them to "turn off" this setting?

A: yes- zero response

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