MountainMystery
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- Joined
- Feb 23, 2013
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So I know this may not be something many of you run into as B&B owners, but you're all smart cookies so I'm sure you can help me figure out a good solution to something I've been wondering about...
While my mother's hotel is closed for the season this winter, she has been helping out as a housekeeper at another year-around hotel. She was working part-time with one other part-time housekeeper and they were basically working together to get each room cleaned. She ran into a situation where she believes the other housekeeper had been entering the rooms before her and taking the tips left in the room, because there were several consecutive days without any tips at all which is unusual. After hinting to the manager about her suspicions, the manager started going into the rooms first to collect the tips, and then the tips were shared between the two housekeepers.
Although they were both happy enough with this arrangement, it makes me think since I may soon be in the position of a manager myself! Usually, don't housekeepers get the tips for the rooms that they have cleaned themselves? If you have 2-3 part-timers that work opposite days each week and end up sharing the rooms, is it best to then split the tips? If a room is cleaned by Sally on Friday and the guest leave a tip in the room while checking out Saturday, which is then cleaned by Tina, Tina should give that tip to Sally, correct? What if the guest is there 3 days and has two different housekeepers during that time-- is it the managers job to collect that tip and make sure each employee gets their fair split based on the number of days they cleaned the room?
I know... I'm probably over-thinking and complicating this far more than it should be... But it's important to me that housekeepers get their fair share of tips when wages are pretty low to begin with. I'd love to be able to trust housekeepers to work it out amongst themselves, but I know that isn't always going to happen. What ideas do you guys have to handle this?
While my mother's hotel is closed for the season this winter, she has been helping out as a housekeeper at another year-around hotel. She was working part-time with one other part-time housekeeper and they were basically working together to get each room cleaned. She ran into a situation where she believes the other housekeeper had been entering the rooms before her and taking the tips left in the room, because there were several consecutive days without any tips at all which is unusual. After hinting to the manager about her suspicions, the manager started going into the rooms first to collect the tips, and then the tips were shared between the two housekeepers.
Although they were both happy enough with this arrangement, it makes me think since I may soon be in the position of a manager myself! Usually, don't housekeepers get the tips for the rooms that they have cleaned themselves? If you have 2-3 part-timers that work opposite days each week and end up sharing the rooms, is it best to then split the tips? If a room is cleaned by Sally on Friday and the guest leave a tip in the room while checking out Saturday, which is then cleaned by Tina, Tina should give that tip to Sally, correct? What if the guest is there 3 days and has two different housekeepers during that time-- is it the managers job to collect that tip and make sure each employee gets their fair split based on the number of days they cleaned the room?
I know... I'm probably over-thinking and complicating this far more than it should be... But it's important to me that housekeepers get their fair share of tips when wages are pretty low to begin with. I'd love to be able to trust housekeepers to work it out amongst themselves, but I know that isn't always going to happen. What ideas do you guys have to handle this?