It's official! Common Sense is DEAD!

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 Ok, so, guests check out on Sunday around 10 ish.. and say... "oh, the little valve thingy next to the toilet that brings water into the toilet, was leaking "last night" and so we put towels around it to sop up the water..." 

I ran upstairs, and every towel available was on the floor around the valve, sopping wet. I heave them into the bath tub and the valve is 'spraying' water everywhere. I try to turn it off, doesn't go off. Turn it all the way on and it stops totally. no drip, no nothing.. It was obvious that they must have tried to do something to it, because it was almost off when I got to it. WHY WAIT all night and not tell us until they leave. 

So now, we have a BIG gapping hole in our family room ceiling (personal space), from the water that leaked all night into the floor, and sheet rock. Grrr... 

Why would you let water leak all night long and not tell someone? Why?? 

yeah, were replacing the valve, and tearing out all the sheet rock and replacing it and repainting the ceiling.... sigh.... 

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We had a large guest apparently lean back on the toilet and snap the fitting IN THE WALL. When we went to clean the room (first night of a 2-nighter) we found water all over the floor. DH fixed what he thought was the problem while the guests were out. What we did not know was the broken fitting in the wall. Water dripped all night into the ceiling of the bath downstairs. It also seeped into the flooring in the bathroom upstairs and cracked several tiles (from the floor buckling).

Next day, guests in room downstairs tell us 'there seems to be a water leak...' and the ceiling came down in that bathroom.

DH was sick in bed that day but he got up, removed the ceiling, replaced the broken pipes, refitted a new ceiling and painted the whole mess before the downstairs guests came back in the afternoon.

Did the upstairs guests mention anything to us at all? No. Never said there was a leak (water all over their bathroom floor). Never said a word to us about any of it.

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What to do with a small fire? Can guest close the door and when they leave tell the owner there is a small and contained fire in the bathroom?

I think you should be accountable to report it!

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Bommelhoeve wrote:

What to do with a small fire? Can guest close the door and when they leave tell the owner there is a small and contained fire in the bathroom?

I think you should be accountable to report it!

SO... I HAVE AN ANSWER!!! Of course they didn't report it!! Here is proof of their character!! 

I g oo gled his name and address.. He was arrested last month for 3rd degree assault and 1st degree child endangerment. Posted a $15,000 bond and was released. angry

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OMG....lock the doors!!!  Wait...it's too late!  surprise

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I don't know about legally - but its ruddy common sense!!!!

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No, we are not going to bill them for the damage, and we didn't plan to. It is something we (Innkeepers) just do when it comes to these kind of things. But none the less... its VERY frustrating when they don't say anything till their walking out the door. frown

While making the repairs, we discovered that the toilet bolts had been loosened and the toilet had been 'rocked' or something, anyway, the wax ring also needed replaced! That toilet was just put in 2 years ago! The ring wouldn't have gone bad on its own that quickly! sigh.... 

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Just found a toilet seal that is silicon with wax...it "gives" but still maintains a tight seal...going to use that on our new baths, and any toilets we have to reseat.   Big guests always seem to smash the seals...

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white pine wrote:

Just found a toilet seal that is silicon with wax...it "gives" but still maintains a tight seal...going to use that on our new baths, and any toilets we have to reseat.   Big guests always seem to smash the seals...

If the TP is an arms length or something then people will rock on the seats to reach it. or doing "other things" with the TP. It is inevitable.

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white pine's picture
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I think they rock it trying to get up....I am thinking of installing grab bars near the toilets to help...at least in the new baths.  There is a toilet paper holder with a grab bar built in that doesn't look too bad, may use those...

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Sunshine wrote:

While making the repairs, we discovered that the toilet bolts had been loosened and the toilet had been 'rocked' or something.... 

Ah, you've had Arkansas-sized guests! I'm convinced that our country's whole system of making things is going to have to be beefed up because of the size of the current crop of citizens. When I was a kid, there was one really fat kid in our whole school system, and of course he was teased something awful (but not by me!). Now there are dozens of kids that big in every class! And they generally stay that big, or bigger, for life.

Seating will need to be made wider and stronger. Elevators will have to have lower the numbers for maximum persons allowed. Most drug dosages are based on an average human adult weight of 70 kg (about 150 pounds) and that's WAY behind the times. Same with airlines. They have always used an "average weight times number of passengers" to calculate takeoff weight of the plane. My pilot friends tell me they are currently raising the averages they use by quite a bit.

So, just as cambs adds shutoffs each time she does a plumbing repair, we should all think of ways to put in heavier duty equipment when we replace something.

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We were told by a guest how unsafe our outside stairs were to her room. Yes, the rest of the story was she was obese and going up and down the stairs with her obese husband and daughter she was visiting here at college.

They were never built for a stampede. In fact, were not built properly for the wave of the future, as you noted. We are going to have to take them down and rebuild.

Note - correlation to your comment Arks and why we feel this will occur again - this is a room with a KING BED. So if we have overweight guests they will book this room. In other news, it has a shower stall (again prev owners who didn't have clue). We removed the glass doors on it and put up a shower curtain, so at least they won't injure themselves. 

But for a circa 1895 home, the furniture of the area was NOT built for larger people.  Tall nor wide. People were smaller in those days, and so we cannot have circa 1895 furniture for the most part.

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I have taken to looking at the weight rating for chairs when I purchase them after having a guest crack a patio chair.  Most seem to be rated 250lbs....that USED to be a big person......

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white pine wrote:

I have taken to looking at the weight rating for chairs when I purchase them after having a guest crack a patio chair.  Most seem to be rated 250lbs....that USED to be a big person......

I am not seeing the 250lbs on stuff. I am seeing 200-220 mostly. My husband is lean, but mean. Muscle weighs more than fat. Last year he bought a bicycle and had to return it as it couldn't handle his weight. It was a nice bike too!  

So they may say rated to 250lbs bit are they really? He still hasn't bought a new one, wants to build one, yeah inhis spare time, haha

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white pine wrote:

I have taken to looking at the weight rating for chairs when I purchase them after having a guest crack a patio chair.  Most seem to be rated 250lbs....that USED to be a big person......

 

So, this just leads me to the question - what IS our responsibility as far as accommodating larger guests? I mean, we can't anticipate or plan for every situation. If someone is exceptionally large, are we expected to take special action and make special arrangements for them? For example - We have two hot tubs and if the water is at the correct depth (in order to flow into the filter properly) and two bigger guests get in, they inevitably over-flow the thing!!

 

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After having a "wide load" scooch up on the bed and spread the slats and sending the box & mattress to the floor, DH got piano wire and turnbuckles to wire it together so that would never happen again. Since then, we had 2 couples have a movie party with the 4 of the laying in that bed AND I had one couple arrive that if they weighed less than 800 lbs combined, I am Twiggy. The bed held.

When do ing the guest bathrooms (creating one and re-doing the other) we installed a 48 inch shower in the new bathroom and replaced the claw-foot tub in the other with a 60 inch shower. No doors on either one. I just have shower curtains with nylon liners easy in - easy out - easy to clean.

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I think that is the idea...where ever possible, particularly when redoing or purchasing something, consider the needs of larger guests. (And less rack and ruin on furnishings)  I also look for comfy chairs with arms they can push up off of, easier to get up from...

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white pine wrote:

I think that is the idea...where ever possible, particularly when redoing or purchasing something, consider the needs of larger guests. (And less rack and ruin on furnishings)  I also look for comfy chairs with arms they can push up off of, easier to get up from...

We replaced all of the plastic toilet seats with painted wooden ones. There is no way anyone over 80 lbs can sit on the closed lid to put their clothes on when the toilet seat is plastic.

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So very sorry for the damage!  These are INCONSIDERATE and SELFISH guests.  It had nothing to do about not wanting to bother you late at night and everything about not wanting to disrupt their time in the room. 

Arks wrote:

For a leak that big yes, they should have reported it to you. But I wouldn't bill them unless they CAUSED the leak. To report or not is kind of a gray area.

When it comes to plumbing or electrical issues there is no 'gray area'!  Both can cause (as is the case here) lots of damage. 

 

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Copperhead wrote:

When it comes to plumbing or electrical issues there is no 'gray area'!  Both can cause (as is the case here) lots of damage. 

I can only say that if YOUR plumbing sprang a leak and damaged YOUR ceiling, and I didn't cause it, that's YOUR problem. You would get nothing more than sympathy from me. I'd be really sorry about the damage, but I wouldn't be paying to repair your ceiling.

In my opinion, if you try to charge for this all you get out if it is a horrible TA review that most readers will agree that you deserve. Consider it a leak that happened when the room was empty, and pay for your own repairs.

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Arks wrote:

Copperhead wrote:

When it comes to plumbing or electrical issues there is no 'gray area'!  Both can cause (as is the case here) lots of damage. 

I can only say that if YOUR plumbing sprang a leak and damaged YOUR ceiling, and I didn't cause it, that's YOUR problem. You would get nothing more than sympathy from me. I'd be really sorry about the damage, but I wouldn't be paying to repair your ceiling.

In my opinion, if you try to charge for this all you get out if it is a horrible TA review that most readers will agree that you deserve. Consider it a leak that happened when the room was empty, and pay for your own repairs.

MY statement was in response to your statement regarding REPORTING the damage, not paying for the damage. 

"Arks wrote:For a leak that big yes, they should have reported it to you. But I wouldn't bill them unless they CAUSED the leak. To report or not is kind of a gray area."

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Copperhead wrote:

MY statement was in response to your statement regarding REPORTING the damage, not paying for the damage.

Ah, very good! Yes they should report it. The gray area for me is whether they are financially or legally responsible if they don't. I think most agree that while reporting is the right thing to do, they probably can't be held accountable if they don't.

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We are currently renovating one floor of the house. The builder wanted to know why I want a drain in the middle of the bathroom floor. And now... you know why. All new bathrooms should have an emergency drain. Makes life so much easier and once you are doing the renovation, you might as well install it.

People don't seem to have any common sense any more. They don't want to tell you that they broke something for fear you will make them pay for it. But somehow don't come to the realization that you might make them pay for it later.

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Jon Sable wrote:

We are currently renovating one floor of the house. The builder wanted to know why I want a drain in the middle of the bathroom floor. And now... you know why. All new bathrooms should have an emergency drain. Makes life so much easier and once you are doing the renovation, you might as well install it.

People don't seem to have any common sense any more. They don't want to tell you that they broke something for fear you will make them pay for it. But somehow don't come to the realization that you might make them pay for it later.

and yet in Australia that is mandatory, I wish it was here. Especially for swabbing the decks! haha

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You should see how they wash floors in some countries. Nothing better than a squeegee for floors. 

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An EXCELLENT idea...thanks. Same in the laundry.    I also requested access panels for plumbing and extra shut offs so if work had to be done only the hall affected would be shut off, not the whole building.  

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And has them to use "full port" valves (a handle that turns 90 degrees to shut off the valve. Much quicker. I also like to use "FloodSafe" connectors.

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Yes, that is what we have.  Also, because of leaks the first year, I had all the toilet shut-offs replaced.  Good to turn all the shut-offs off and back on (while you have no guests and a plumber nearby) to make sure all are working properly...a real disaster when they don't.  I learned this the hard way after one  4th of July with a leak in the laundry!

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we put in shut offs whenever we do anything - isolation valves on each section ie sink, toilet shower so they can be cut off individually as well as a but valve that does the whole bathroom in one go - means if one thing needs changing ie a tap I can do it quickly and easily without affecting any other rooms,

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When we bought our place, there were no shut off valves! 3 separate buildings and when you had to do a plumbing fix in one building, all 3 had to be shut off from the main pump house! There were the shut offs for toilets and sinks, but that's it. Every time we'd have the plumber here to fix anything, we had him putting shut offs. Sure makes like easier!

Often, I'm shaking my head saying "what were they thinking?" It had been a b&b for 12 years before we bought it. Not  a lot of common sense.

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ours was like that- had to drain the whole system and its been a BB here for about 40 years!

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Joey Camb wrote:

we put in shut offs whenever we do anything - isolation valves on each section ie sink, toilet shower so they can be cut off individually as well as a but valve that does the whole bathroom in one go - means if one thing needs changing ie a tap I can do it quickly and easily without affecting any other rooms,

That is what DH also does and it has come in handy.

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For a leak that big yes, they should have reported it to you. But I wouldn't bill them unless they CAUSED the leak. To report or not is kind of a gray area.

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They "didn't want to bother you".  angry

Sorry that happened to you.  sad

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In the words of my son - YIKERS!!!!

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What a couple of dolts! So sorry that happened. I would seriously think about charging them something.

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Breakfast Diva wrote:

What a couple of dolts! So sorry that happened. I would seriously think about charging them something.

We would likely send them a bill with explanation and then let it go hoping they would pay.

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TheBeachHouse wrote:

Breakfast Diva wrote:

What a couple of dolts! So sorry that happened. I would seriously think about charging them something.

We would likely send them a bill with explanation and then let it go hoping they would pay.

Did they break something? You can't send them a bill if it was something they just in ignorance tried to stop leaking like they did. They prob just figured they would tell you later, they were enjoying themselves. DOH!

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Joey Bloggs wrote:

TheBeachHouse wrote:

Breakfast Diva wrote:

What a couple of dolts! So sorry that happened. I would seriously think about charging them something.

We would likely send them a bill with explanation and then let it go hoping they would pay.

Did they break something? You can't send them a bill if it was something they just in ignorance tried to stop leaking like they did. They prob just figured they would tell you later, they were enjoying themselves. DOH!

 

They broke the floor and ceiling.  

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one more thing to deal with! sorry Sunshine!

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Sorry...

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dumitru, Sunshine did not mention the guests country or origin.  Believe me when I tell you that INCONSIDERATE and SELFISHNESS has no country boundaries, these traits as well as others are world wide. 

While this may have been a joke to you it is not funny to others. 

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I bet they were apartment dwellers who usually just call the super...no skin off their back!  Any homeowner knows better than to let a leaking water valve go unattended.  Sooooo sorry, Sunshine.  We had a similar problem a few years ago and had to replace a ceiling and totally redo the room below.

 

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we had something similar when the twit in room 12 put a tampon down the loo - this damaged the pump so it stopped working

Woman went in the shower- carried on showering till it was up to above her ankles! got out and came and got me - water everywhere as she had then tried to bail out into the toilet (all on the same fricking system) she was all like "oh but its going down in the toilet - "yes because it is pouring out all over the floor"!

Also directly above most of the circuit breakers for the house! water everywhere! shorted all the electric on that side!

 

white pine's picture
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OH THAT IS AWFUL!!!!  Wouldn't it be nice if we had a guest rating site?  Boy would they ever have a hard time finding a room!!   So sorry that happened! 

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!!! oh my, i'm so sorry! surprise

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don't get me started! this week one of our regulars managed to squash a lamp so much against a head board it scorched - thank goodness everything we have is ultra fire retardant, and I have changed the bulbs to ones that emit virtually no heat!

Despite my massive signs I still periodically have to have one of the plumbers our for people putting things down the macerating pump in room 12!

People putting sopping wet towels onto the beds they are going to sleep in that night!

People who turn off the lights on the landings - It ain't your House!!!! In the long term I am changing the light switches to ones with a key so only I can turn them on and off.

 

 

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Oh no.... I think I would be sending them part of that bill. They should never have left it alone like that. Why would someone NOT call to report a problem like that!!! GRRRRRRR

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OMG, Sunny!    That is just wrong.  They permitted your house to be damaged.  

So sorry!

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