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Stu
Stu's picture
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01/26/2014

Hey happy bunch of B&B ers. Advice please.

Its is now 26 minutes after our official check out time and i still have 2 rooms occupied. What is the protocol for this. It clearly states in the room folder that check out is at 11am. Do i knock on the door? Quietely (noisely run the vacuum around) or what. Luckily i don't have too many check ins today but i am thinking for future days.... 28 minutes late.

Madeleine's picture
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09/29/2011

Yes, knock. Ask if they need help with the luggage. We find that explaining it is $50/hour to stay later helps speed up the process.

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Silverspoon's picture
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10/16/2011

We moved our checkout time back a half hour, to 10:30, to try to move 'em out by 11.  Not too many guest are more than 30 minutes later than check out.  

 

But occasionally  we have been known to vacuum out side the door.  DH has even knocked to offer help with their bags.  Fortunately the really inconsiderate guest is not our usual problem.... when it is, it drives me NUTS.

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Highlands John's picture
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04/16/2010

I depends on the day and the people. If they're nice folk and I've got other rooms to get on with I'll cut them a bit of slack, especially if I can hear them packing.

If I'm busy or tired or I think they're taking the xxxx I'll knock on the door and remind them of check out time.

I have also been known to get the hoover out.

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Stu
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01/26/2014

I wonder if they read this forum, both have just checked out at 11.30. All is well again

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