How to handle a vendor who doesn't return calls

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Madeleine's picture
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09/29/2011

I have a package on the website for a really special event. I emailed the vendor last week. Nothing. Thought maybe it was vacation week so I waited.

Called today. Got voicemail. Still nothing.

I'm not sure who to call now. The guest is expecting this and is coming in a couple of weeks!

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Madeleine's picture
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09/29/2011

Finally made contact. They are no longer offering the service in my town. Will accommodate my guest but I removed the special from my site.

It's OK, I have a new land and sea tour coming up that will be fun.

white pine's picture
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02/02/2010

Add another hat for the innkeeper!   Venture Hoy!   Good Luck!   Nice of them to let you know!

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06/24/2008

Never ceases to amaze me how some handle (or not handle) their businesses.  It is not just in our industry!  How do they stay in business I will never know. 

Not long ago I tried to get in touch with a local business to write a blog article on them.  They had told me to call them.  I did, left a message, nothing.  Messaged them on FB, nothing. 

Decided just to wing it in the blog, posted it on their FB account and whala they posted comments & now I am a best friend. 

Highlands John's picture
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04/16/2010

Copperhead wrote:

Never ceases to amaze me how some handle (or not handle) their businesses.  It is not just in our industry!  How do they stay in business I will never know. 

A lady told me this week that the reason they booked with us was because of the quality of my email replies. She said before they started out we were the only accommodation that she felt confident about her booking. 

Good news for us, but a terrible advertisement for Scottish hospitality.

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Joey Camb's picture
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04/02/2010

I always feel if people are too casual - then how professional are they?

(1) rang a London BB we had been recommended to as being a very good price and nice service - budget but fine was the description - phone was answered with "Hello" and that was it - didn't even know if I had the correct place!

(2) people who allow their kids to answer the business line - sorry but if they are under 16 please don't do this!

(3) spellings on emails or not answering the questions we have asked - I tend to answer emails with various questions on a point by point basis - ie (1) what time is breakfast - breakfast is served 7.30-9.30 and so on means I don't miss anything - while screaming it is all on the web site! (in my head)

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Madeleine's picture
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09/29/2011

I had an email asking if guests could put a baby cot in the room with them. They had read the 2 person max because they quoted it to me in the email.

I replied back they could take these other rooms for the 3 of them.

Another email, 'But can we have the room we want?'

So I need to just answer the question I am asked. No, you can't put three people and a baby cot in this room.

gillumhouse's picture
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05/22/2008

After telling DH for 3 years to please answer the phone with at least the name of he B & B and getting nowhere, a caller asked, "Is this the B & B?" From that day on, he got it and now ALWAYS answers with Gillum House. Not the way I do it, but better than hello.

gillumhouse's picture
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05/22/2008

In the days B E (before e-mail), I sent the same letter to 2 windjammer schooners - how do you get on and off the schooner as my husband is handicapped? One sent back the brochures we already had and the other sent a 4-page letter detailing every facet of life on board. Guess which one we booked? And I took 3 more, Himself went once more and that trip we had another couple with us. On the 2 without Himself, I had a friend who wanted to go (but not alone - when do we leave) and the last time with 2 other friends. That totaled 15 fares thanks to one letter - plus I have told many, many others about it - even doing copies of the latest newsletter and rate schedule for guests who are interested.

Joey Camb's picture
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04/02/2010

is it anything that it is possible to source from somewhere else? if so would try and do so. Also do they have a physical location or facebook page? this is how we found out that guests would not be arriving at my neighbours property as they had posted on facebook they were flat out dealing with a flooded warehouse!

Madeleine's picture
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09/29/2011

Good idea. I'll try fb. They're too far away to drive over.

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