Never ceases to amaze me how some handle (or not handle) their businesses. It is not just in our industry! How do they stay in business I will never know.
Not long ago I tried to get in touch with a local business to write a blog article on them. They had told me to call them. I did, left a message, nothing. Messaged them on FB, nothing.
Decided just to wing it in the blog, posted it on their FB account and whala they posted comments & now I am a best friend..
Copperhead said:
Never ceases to amaze me how some handle (or not handle) their businesses. It is not just in our industry! How do they stay in business I will never know.
A lady told me this week that the reason they booked with us was because of the quality of my email replies. She said before they started out we were the only accommodation that she felt confident about her booking.
Good news for us, but a terrible advertisement for Scottish hospitality.
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I always feel if people are too casual - then how professional are they?
(1) rang a London BB we had been recommended to as being a very good price and nice service - budget but fine was the description - phone was answered with "Hello" and that was it - didn't even know if I had the correct place!
(2) people who allow their kids to answer the business line - sorry but if they are under 16 please don't do this!
(3) spellings on emails or not answering the questions we have asked - I tend to answer emails with various questions on a point by point basis - ie (1) what time is breakfast - breakfast is served 7.30-9.30 and so on means I don't miss anything - while screaming it is all on the web site! (in my head)
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