When early check in makes total sense

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TheBeachHouse's picture
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06/24/2013

We had a guest ask for an 8 am checkin.   I immediately thought of you-all and imagined what you would say to that request.

But Hubby permitted it.   They had taken a red-eye to get to Boston and a rental car for an hour drive to the boonies and want to stay three nights.  We have been completely unbooked since Monday.   So empty house, three nights, what do we care?  

We have two happy travellers taking a nap in our otherwise empty home.  Better than saying no and missing the three nights to another inn that was more flexible.

In this case, I think my Hubby made the right call.   

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TBH

 

gillumhouse's picture
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05/22/2008

There is no such thing as a "hard & fast rule". I had parents of the groom several years ago who HAD to be able to check in by Noon to get ready for something with the wedding. No problem EXCEPT WE were setting up a display of paintings 45 minutes away on that day. Solution - give them the phone number of someone who would come let them in WHEN they arrived. Worked beautifully for all.

Joey Camb's picture
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04/02/2010

I always say the right decision is the one that works for you - the whole point of owning your own business is that you do make the decisions.

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Madeleine's picture
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09/29/2011

Absolutely right call!

And it was nice they asked. We had one who just showed up and expected to double bunk with the guests who were still in the bed from the night before.

He was ugly. Slammed us on his blog and told the nature guide he was working with that we were inhospitable.

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TheBeachHouse's picture
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Madeleine wrote:

Absolutely right call!

And it was nice they asked. We had one who just showed up and expected to double bunk with the guests who were still in the bed from the night before.

He was ugly. Slammed us on his blog and told the nature guide he was working with that we were inhospitable.

 

It is crazy for anyone to assume a room will be open and available.   smh.

Madeleine's picture
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09/29/2011

In season we tell guests they need to reserve the night before as well if they are going to show up so early. It's very uncomfortable when the guest who wants in is ranting in front of the guest who is already in the room!

We had a 5 room booking once and one of their party wasn't coming in until 6 a m. We held the room for them but thought it would have been nice had they offered to pay for the night we held open.

white pine's picture
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02/02/2010

I think that the ability to change the rules is the great thing about being a small business.  Just make sure that you have the rules, and that people understand you are making an exception THIS TIME.  I usually say that I can not guarantee the room will be ready before check in.  

  So many people who say they need to come in early end up coming late, and then those who say they will be in at 7PM come much earlier....drives me nuts.  Why say what time you will be there when you won't?    We try to do the rooms for the earliest arrivals first...not a plan that works too well overall...

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Arks's picture
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05/22/2010

Under the circumstances it's perfectly fine, but make sure they realize they got something special, that you couldn't have accommodated them so early if their room had been occupied the night before. Don't want them  assuming such early checkin is always possible.

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TheBeachHouse's picture
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06/24/2013

Agree.   On the other hand, we have a room blocked off on Saturday because we are having a housewarming/Open House party and wanted friends to be able to see rooms.  We blocked off two and the rest are booked.   I'm semi-disappointed and hoping we have late checkins so we can show the rooms until the guest gets here.

anyway, we had a call, anymore rooms left?   Hubby said, sure, if you agree not to check in until after 6 PM.  

So we go both ways.  LOL

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05/22/2008

Everyone has to make the decision that is right for them.

In this case you didn't have guests, the room was ready and so were you. So good call on your part.

If you are comfortable with the decision and all worked out ok..then it was the right one for you.

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