Reservation Key is a success...

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Updated today: 03/12/15 I saw an early email from John before B&B's were really onboard, and I was inquiring about the product. There was one B&B at the time I signed up and was helping develop the product, as we did. I decided while doing taxes in January 2010 I had given enough hard-earned money to webervations who didn't care about my business in the least (since being bought out by a corp). Word of mouth has gone through the roof for ReservationKey and thanks to all of you the product is terrific and meets our needs!

Never underestimate the mighty power of these innmates here. If there is a problem somewhere we may be the best bet to intercede. This is a great group, cantankerous, you betchya, great the GREaTEST!

 

I was deleting some folders in my outlook email system (way overdue) and then it hit me, I have been using reservationkey SINCE FEBRUARY 2010!

Only a few glitches to speak of, super support and an amazing advocate for us!

Thank you JOHN for creating, maintaining and supporting bed and breakfast inns with your product!  yes

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Gluten free is never free. - Joey Bloggs

 

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First time posting on this forum, been a Bed and Breakfast owner/operator now for 13 years.  Just spoke with John at ReservationKey, am about to the move to his service.  In 13 years I've seen the cost of a reservation program go from a flat 400 and some odd bucks, to now where most companies are charging a hundred dollars per month at least.  Having looked at ReservationKey now for a few hours and playing with it, and then after speaking with John, I think it's a great deal for the cost. Once I am up an running with it, I'll post back my observations.  Thanks...

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ronmac wrote:

First time posting on this forum, been a Bed and Breakfast owner/operator now for 13 years.  Just spoke with John at ReservationKey, am about to the move to his service. .....I think it's a great deal for the cost. Once I am up an running with it, I'll post back my observations.  Thanks...

Welcome to the forum ronmac.  I too have been with Reservation Key for the long haul and find it a great tool for our business.  John is more than helpful too, service far exceeds the others.  And the forum is also a great resource.  
Looking forward to you joining in the conversation.  

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ronmac wrote:

First time posting on this forum, been a Bed and Breakfast owner/operator now for 13 years.  Just spoke with John at ReservationKey, am about to the move to his service.  In 13 years I've seen the cost of a reservation program go from a flat 400 and some odd bucks, to now where most companies are charging a hundred dollars per month at least.  Having looked at ReservationKey now for a few hours and playing with it, and then after speaking with John, I think it's a great deal for the cost. Once I am up an running with it, I'll post back my observations.  Thanks...

Welcome to the forum!

Pls tell him we sent you. Smiling He knows who we are, we are huge advocates for the program and started in its infancy, and...he has worked with us to create it so it works well for us. It is a very powerful tool in our toolbelt.

JimBoone's picture
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12/18/2014

Welcome, I'm several months in ReservationKey, well pleased thus far.

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Jim & Maxine

 

Arks's picture
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ronmac wrote:

Once I am up an running with it, I'll post back my observations.  Thanks...

You're making the best choice. I've been with ResKey for years and am as happy as I can be. Once you have the basics down, check out the Yield Management feature that lets you specify rules to automatically charge more when demand is high (few rooms left) and charge less when several rooms are left for a couple of days from now. It definitely puts extra money in your pocket painlessly. The guests pay it without batting an eye, because supply and demand is the way of the world.

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All saints can do miracles, but few of them can keep hotel. ~ Mark Twain

 

Lee2014's picture
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   Welcome to the forum!!!!!  I hope your post is the first of many!  Sit down with a snack and join in on the wonderful conversations here….  We are all different people with unique places from all over the world.

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Have a great day!

 

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09/06/2016

Thanks Duff, much appreciated! I just stumbled upon this forum last eve, while doing some research on reservations programs. Lots of good information, once I get settled in I'll share some of what I've gained throughout the years.  Cheers! 

gillumhouse's picture
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05/22/2008

It has been THAT long? I was right behind you. I cannot believe that much time has passed already. Time flies when you are  having fun.

Innkept's picture
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06/03/2014

Those are my concerns. I appreciate the information on where to go with my concerns. Thanks for the input!

happykeeper's picture
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12/11/2008

I had a concern that we were being taken to the cleaners by an online reservations system that charged me three times the price was with less flexibility and less support. So I switched and guess what... until they close the door or jack their rates up, I'm in. Reservation Key is superior in many ways.

Really- so what if it ends. I'll go back to something like what we had, take a vacation with all the money we saved, and life will go on.

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Take a leap.... and a net will appear

 

Arks's picture
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happykeeper wrote:

Really- so what if it ends. I'll go back to something like what we had, take a vacation with all the money we saved, and life will go on.

I love your attitude! yesyes

happykeeper's picture
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Of course, me and my great attitude might just get into hot water. The system did fail recently. The minimum stay rate adjustment failed for no apparent reason. It was a bit expensive and chips away at the great savings. Saying that on the forum may have kept me from winning John's Ambassador of the year award. 

Arks's picture
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05/22/2010

Write support@reservationkey.com or call 415.800.4905 with your questions.

Innkept's picture
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My other huge concern is with all the security issues with Target and now eBay, is reskey secure? One of the reasons rezovations had to raise the price when they bought webervations was to make it be pci compliant. I was not happy to learn that webervations wasn’t really secure for years. I was on the resnexus website and from what I understand any reservation system that is storing our credit cards not only has to be pci compliant but have a security company come in and make sure they are actually doing everything they should. Having been burned by webervations I don’t want that to happen again. I’m not finding any of that information on reskeys website.

swirt's picture
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My other huge concern is with all the security issues with Target and now eBay, is reskey secure?

I think this is a valid concern for anyone with any reservation system that is taking payments.  I'm just not sure what you are hoping to surface with this.  I am sure Target (which was not a web hack) would have claimed they were secure right up until the hour before they had an intrusion.  I am sure eBay would have said the same thing.  Likewise the heartbleed loophole in SSL stunned everyone who thought they were secure.  What kind of assurance are you looking for?  

Having been burned by webervations I don’t want that to happen again.

Did you have data stolen while using webervations?  That seems to be what you are implying.

gillumhouse's picture
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Had he stayed with just the questions, I believe the responses to this person would have been quite different. When the disparaging statements stated by someone who says he knows nothing of either the system nor its owner, I tend to get my back up. If someone has a FACT and can site ources, then and only then is it OK to make statements  such as were made. 

To say I do not like _________ or is it compliant or question function is totally different and, to my itty-bitty mind, and legitimate.

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Me thinks there's something a wee bit funny about you having just joined and being so opinionated about a company of which you have no intimate knowledge. 

Arks's picture
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BananaE29 wrote:

Me thinks there's something a wee bit funny about you having just joined and being so opinionated about a company of which you have no intimate knowledge. 

Agreed. Sounds like a competitor trying to hurt their reputation.

It's an old technique. Don't make flat out statements about your competition. Just raise questions. Is it true they have bb's? I heard the owner still beats her husband. That sort of thing.

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Arks wrote:

BananaE29 wrote:

Me thinks there's something a wee bit funny about you having just joined and being so opinionated about a company of which you have no intimate knowledge. 

Agreed. Sounds like a competitor trying to hurt their reputation.

It's an old technique. Don't make flat out statements about your competition. Just raise questions. Is it true they have bb's? I heard the owner still beats her husband. That sort of thing.

Does the owner still beat her husband? The double edged question trying to hurt someone's rep.  Thanks for the "her" Arks.  Yes, she does! haha

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Joey Bloggs wrote:

Thanks for the "her" Arks.

Eye-wink

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Arks wrote:

Joey Bloggs wrote:

Thanks for the "her" Arks.

Eye-wink

I don't want to tell YOU how to speak Mr Avatar, but "speak softly and carry a big stick" is my motto.  cool

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Why don't you just ask the owner of the site if you don't trust our replies?  Do a search for Res key here ..there have been many discussions on them. 

Innkept's picture
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I’ve looked at reskey and while the price is low I’m worried about them being too small of a business. Webervations burned us where David didn’t charge enough and sold to Eric at rezovations who later raised the price. From my understanding reskey is a small shop. Do I really want to trust another small business? How many employees do they have? I hear their owner is living out of country. I’m hoping that is just a rumor. I’m also hearing rumors that he is looking to sell and they are raising their prices. Can anyone confirm these rumors?

swirt's picture
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Let's not starting tossing "I heard a rumor.."  Please cite your source or let it go.    This is a person's business your are putting at risk, who has to date been very helpful to our industry and the small B&B's in particular.

happykeeper's picture
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It is kind of shocking that you came out of the blue with all this stuff.

We switched thanks to these folks on this site and we are very happy. It is an excellent, professional option that is highly customizable and saves tons of cash. It looks better than many of the options that cost 3 times as much and works better. 

 

OnTheShore's picture
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Innkept wrote:
Do I really want to trust another small business?

That's really up to you, isn't it?

Innkept wrote:
How many employees do they have?

I don't know, but apparently enough to provide a great program and excellent service to a wide array of hospitality businesses. How many employees do you have?

Innkept wrote:
I hear their owner is living out of country. I’m hoping that is just a rumor.

Why are you hoping this is a rumor? Does it matter where someone lives who is providing you a service based in the internet "cloud"? Yes, you want the service to be timely and responsive, but as long as that criterion is met who cares where they are based. (OK, yes, I like to support local businesses, Made in USA, and all that, but I'm not sure how that is relevant in this case.)

Innkept wrote:
I’m also hearing rumors that he is looking to sell and they are raising their prices. Can anyone confirm these rumors?

I think the only one who could confirm (or not) these rumors is John (who runs ReservationKey), so why don't you ask him?

I do know that there was some discussion about a possible "a la carte" pricing scheme so that users who wanted special functions that weren't widely useful to the rest of the community could pay extra to help fund the development of these functions.

I haven't looked in on the ResKey user forum for a while, but that's a place where John gets ideas from users and discusses what he is working on for improvements. But I guess you have to be a user to get access, so why don't you sign up for the month-long free trial, give it a whirl, and see how you like it?

 

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"where even time relaxes...."

 

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Hi Innkept,

Most newbies (to the forum) come in and introduce themselves in some manor.  Of course you don't need to give your name/b&b name to do so. 

That said, you did not yet you come here and state rumors about another business without knowing anything about them.  This is like your B&B getting a bad TA review with untruths from someone who you know has never stayed with you.  You would not be happy now would you?

As far as Res Key is concerned, I do not know the answers to your questions, email John and ask him.  All I can tell you is that I am VERY, VERY happy with their system AND service.  I left Weberv behind and have no plans to ever look back. 

When speaking about trusting small businesses, I again want you to think about your own.  If you are indeed an innkeeper of a B&B you are a small business, what if a caller were to ask you if you should be trusted or should they stay at Big Box Hotel?

gillumhouse's picture
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Frankly, with the attitude you are displaying here, for the sake of ResKey, I hope you go elsewhere. Since I do not know you, where you are, the size of you inn or IF you even HAVE an inn, bad mouthing something you know nothing about and trying to start rumors about something you obviously know NOTHING about- you are in the wrong place. (I think your binkie and blankie are waiting for you - adults do not start rumors.)

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Innkept wrote:

I’ve looked at reskey and while the price is low I’m worried about them being too small of a business. Webervations burned us where David didn’t charge enough and sold to Eric at rezovations who later raised the price. From my understanding reskey is a small shop. Do I really want to trust another small business? How many employees do they have? I hear their owner is living out of country. I’m hoping that is just a rumor. I’m also hearing rumors that he is looking to sell and they are raising their prices. Can anyone confirm these rumors?

Go with your gut. Don't do it. We don't need to convince you.  You have too many reasons to NOT use them, go ahead and pay the big bucks to feel more comfortable. (No I am not being sarcastic in the least). 

Arks's picture
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Joey Bloggs wrote:

Go with your gut. Don't do it. We don't need to convince you.  You have too many reasons to NOT use them, go ahead and pay the big bucks to feel more comfortable. (No I am not being sarcastic in the least). 

yes

Signed, a happy ResKey user for years now.

jmj
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03/24/2014

Does RES Key work in two languages? Or is it possible to write both languages for each entry (for example: Sea/Mar room/habitation)- just wondering? (maybe not the best example...)

Arks's picture
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jmj wrote:

Does RES Key work in two languages? Or is it possible to write both languages for each entry (for example: Sea/Mar room/habitation)- just wondering? (maybe not the best example...)

You can edit a lot of the information that's seen on the screens, including the "prompts" that ask the guest to enter their name, address, etc.. You have total control over the content of e-mails the system sends out. 

Baygirl's picture
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05/26/2009

I'm so thankful for ResKey and John!  Makes our lives so much easier... We need all we can get on simplifying our lives.........Smiling

 

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06/26/2008

New to it since end of March and loving it!!!!

gillumhouse's picture
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05/22/2008

JB posted it on a Sunday and I signed up immediately. If JB liked it, it HAD to be good. It is great.

TheBeachHouse's picture
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06/24/2013

And I am surprised at how many inns in my town are still taking phone, email and fax (fax!) reservations.   auto reservation was the smartest thing we've done.

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TBH

 

TheBeachHouse's picture
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06/24/2013

we use webreserv.   which works very well with one exception.  it doesn't interface with b oking dot com.   Does reskey interface with d.c?    it would help the scary situations of possible double booking when we are not staring at our email.

 

Joey Camb's picture
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04/02/2010

easy buy a mobile phone with a decent sized screen - link it to your email so you get it straight away - the if one comes through another channel you simply load it through your own online booking using your phone into your system to close out  the room - problem solved.

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Don't mess with me today or I will kill you!!!!

 

Arks's picture
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TheBeachHouse wrote:

we use webreserv...doesn't interface with b oking dot com.   Does reskey interface with d.c?

Yes.

Breakfast Diva's picture
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05/26/2009

Hard to believe, but I've been using it for 3 1/2 years now!

Not only a big thank you to John, but a HUGE thank you to Joey Bloggs! It's JB that did the initial vetting and trial so that we could see how things went.

Thanks JB!

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01/12/2013

I LOVE, LOVE, LOVE!!! Reservation Key and John.  Best Reservation program out there...ever! 

Arks's picture
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05/22/2010

Amen!

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